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Use and Maintenance Manual model “H14 V SHAPE”
37
ENGLISH
ENGLISH
CODIDE ALLARME
MOTIVAZIONE
21
TEMPERATURA H
2
O
CALDAIA
La temperatura H
2
O caldaia, posta in
mandata all’impianto, supera i 90°C
RISOLUZIONE
Rivolgersi al Servizio di Assistenza.
ALARM CODE
REASON
22
FLAME TEMPERA-
TURE
Combustion in the brazier is not optimal as
the brazier is clogged or the inner passages
of the appliance are clogged.
The tangential fan (if present) is
not working properly or is damaged.
SOLUTION
Switch the product off and back on again,
activating the cleaner; adjust the
combustion with the “P/E mix”.
If the problem persists, contact the Support
Service.
ALARM CODE
REASON
23
AUGER TRIAC
Anomaly of an internal component of the
electronic board that manages the pellet
loading auger.
Possible drops in voltage or wrong voltage
input to the device.
SOLUTION
Check power supply voltage.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
24
AUGER PHASE
No connection of cabling that brings power
to the auger gearmotor.
SOLUTION
If the problem persists, contact the Support
Service
ALARM CODE
REASON
25
BOILER H
2
O
FAILURE
The upstream boiler H
2
O probe does not
work properly.
The boiler H
2
O probe is disconnected from
the electronic board.
SOLUTION
Please contact the Assistance Service.
ALARM CODE
REASON
26
PUMP PWM ARREST
The pump impeller is blocked, unscrew
the front screw and activate the impeller
manually.
SOLUTION
If the problem persists, please contact the
Assistance Service.
ALARM CODE
SOLUTION
27
PUMP FAILURE
The pump does not worlk properly or
cannot start.
SOLUTION
If the problem persists, please contact the
Assistance Service.
Unscrew the safety cap and
press the thermal switch
reset button
MANUAL RESET
THERMAL
SWITCH
MANUAL RESET THERMAL SWITCH POSITION
ALARM CODE
REASON
15
FIRE DOOR/ ASH
PAN OPEN
During the cleaning phase of the product,
the door to the fire or
the ash pan was not closed properly.
SOLUTION
Check correct closure of the fire door and/
or correct insertion of the
ash pan in its compartment.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
16
PELLET TANK
DOOR OPEN
During the pellet loading phase of
the product, the tank door was not closed
properly.
SOLUTION
Check the pellet tank door is closed prop-
erly.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
18
FLAME PROBE
Simultaneous flame probe and smoke
probe fault.
SOLUTION
Contact Technical Support.
ALARM CODE
REASON
19
MINIMUM H
2
O
PRESSURE
System pressure is less than 0.5 bar (a
cold circuit pressure of about 1 bar is
recommended).
SOLUTION
Fill the system to bring the pressure back to
the required value for a proper functioning.
If the problem persists, please contact the
Assistance Service.
ALARM CODE
REASON
20
MAXIMUM H
2
O
PRESSURE
System pressure is more than 2.5 bar (a
cold circuit pressure of about 1 bar is
recommended).
SOLUTION
Vent the system to bring the pressure back to
the required value for a proper functioning.
If the problem persists, please contact the
Assistance Service.