Use and Maintenance Manual model “H14 V SHAPE”
36
ENGLISH
ALARM CODE
REASON
04
SMOKE TEMPERA-
TURE
Combustion in the brazier is not optimal as it
is clogged or the inner passages of the ap-
pliance are clogged.
The tangential fan (if present) is
not working properly or is damaged.
SOLUTION
Switch the product off and back on again,
activating the cleaner; adjust the
combustion with the “P/E mix”.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
05
EXTRACTOR
ROTATIONS NOT
RESPECTED
The rotations of the smoke extractor show a
loss of efficiency due to obstruction of
the fan or a drop in voltage.
SOLUTION
If the problem persists, contact the Support
Service
ALARM CODE
REASON
06
FAULTY SMOKE
EXTRACTOR
Smoke extractor encoder not working or
not connected correctly
No power supply to the smoke extractor
The smoke extractor is blocked
SOLUTION
If the problem persists, contact the Support
Service
ALARM CODE
REASON
07
GEARMOTOR
ROTATIONS NOT
RESPECTED
PELLET LOADING
The rotations of the gearmotor present a
loss of efficiency due to a drop in voltage.
SOLUTION
If the problem persists, contact the Support
Service
ALARM CODE
REASON
08
PELLET LOADING
GEARMOTOR
FAULT
Gearmotor encoder not working or not
connected correctly
No power to gearmotor
SOLUTION
If the problem persists, contact the Support
Service
ALARM CODE
REASON
09
PELLET LOADING
AUGER
BLOCKED
Possible foreign body or sawdust preventing
correct movement.
SOLUTION
Empty the tank and check for foreign bodies.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
10
PELLET
LOADING AUGER
POWER SUPPLY
DEFECT
No power supply or power supplied by elec-
tronic control unit not
correct
SOLUTION
If the problem persists, contact the Support
Service
ALARM CODE
REASON
11
MINIMUM
PRESSURE PASCAL
The sensor does not detect negative air
pressure inbound of the appliance.
SOLUTION
Check the door and ash pan are
closed correctly, check if the air intake
tube is obstructed.
If the problem persists, ccontact the Support
Service.
ALARM CODE
REASON
12
BRAZIER CLEANER
FAULT
The cleaner has not completed
movement and is not found in the
correct position or the fire door is not closed
correctly.
SOLUTION
Check if the door is closed correctly, reset
the alarm and wait for the product to go to
OFF status. Disconnect and reconnected
current, the system re-activates the clean-
er, checking the correct position again.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
13
NEGATIVE PRES-
SURE IN CHIMNEY
FLUE
The chimney flue is blocked.
The sensor reading the negative pressure is
not working properly.
SOLUTION
Check the chimney flue is not blocked, con
-
tact a chimney sweep to clean it.
If the problem persists, contact the Support
Service
ALARM CODE
REASON
14
THERMOSTAT MAN-
UAL RESET
You have to manually reset
the thermostat connected to the hopper
.
Combustion in the brazier is not optimal as
the brazier is clogged or the inner passages
of the appliance are clogged.
Ventilation, where present and active,
may not be working properly.
SOLUTION
Reset the thermostat by pressing the button
on the back of the appliance.
Switch off the product, switch on the system
again to activate the cleaner and adjust
combustion with the P/E mix.
If the problem persists, contact the Support
Service.
