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D. Send Ninebot Parties Your Demand for Arbitration. You can send Ninebot and/or the other relevant Ninebot Parties
your Demand for Arbitration at the following address: Attention: Disputes, Segway Inc., 14 Technology Drive, Bedford, NH
03110. Please keep a copy of your notice for your record.

E. Send AAA Two (2) Copies of Your Demand for Arbitration. The Demand for Arbitration includes the address that you are
to send two (2) copies of your Demand for Arbitration. This address is AAA Case Filing Services at 1101 Laurel Oak Road,
Suite 100, Voorhees, NJ 08043. You should also include a copy of this warranty policy, and the appropriate filing fee.
Ninebot Parties will reimburse you for this filing fee. If you cannot afford to pay the filing fee, please contact Ninebot, and
Ninebot will pay the filing fee for you if your claims seek a remedy less than $75,000. AAA has an online filing option that
you can find on its website: www.adr.org.

F. AAA Appointment of Arbitrator. If no claim in the arbitration exceeds $75,000, the AAA will appoint an arbitrator and
notify you and Ninebot Parties of the arbitrator’s name and qualification. The AAA requires all arbitrators to check for any
past or present relationships with the parties, potential witnesses, and the parties’ attorneys. If the arbitrator has any such
relationship, the AAA will inform Ninebot Parties and you. If either you or Ninebot Parties object to the AAA’s choice of
arbitrator, we’ll have seven (7) days to inform the AAA.

G. Choose the Type of Hearing You Would Like. Unless you and Ninebot Parties agree to have any arbitration hearings
somewhere else, the arbitration will take place in the county (or parish) that you purchased the Product. If your claim is for
$10,000 or less, you may choose to have the hearing conducted by telephone or in person. Alternatively, you may choose
to proceed to conduct the entire arbitration through written correspondence with the arbitrator that doesn’t include an
interactive hearing. Once the AAA has commenced the arbitration, you have ten (10) days to inform the AAA of your
choice of hearing. If you don’t make a choice, the AAA will conduct the arbitration by written correspondence without an
interactive hearing. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA rules. Those rules
currently provide for an in-person hearing if your claim exceeds $10,000, but you and Ninebot Parties may agree whether
that hearing is in person or by telephone, or whether to instead proceed with written correspondence.

H. Arbitrator’s Decision. Within fourteen (14) days from the conclusion of the in-person or telephone hearing, or from the
submission of all written evidence to the arbitrator if you have elected to conduct the arbitration through written
correspondence, the arbitrator will render a written decision. That decision will include the essential findings and
conclusions upon which the arbitrator based his or her award. Ninebot Parties will immediately respond to the arbitrator
notifying the arbitrator whether, and to what extent, Ninebot Parties will abide by the decision, perform the obligations it
has agreed to do. Any decision by the arbitrator may be utilized by any party for any reason.

I. The parties agree to keep strictly confidential any conduct, communication, and information disclosed and/or
communicated to the other party under Section 6 (Claims, Dispute Resolution and Mandatory arbitration), including but
not limited to the existence of dispute resolution, mediation (if the parties agree to conduct mediation), settlement,
arbitration, arbitral proceedings, submissions made by the parties and the decisions made by arbitral tribunal, including its
awards to the extent not already in the public domain, except in judicial proceedings related to the award or where
required by applicable law.

Statute of Limitation

Severability

Language

If any term, clause, or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity,
illegality, or unenforceability shall not affect any other term, clause or provision of this Agreement or invalidate or render
unenforceable such term, clause or provision in any other jurisdiction. Upon a determination that any term, clause, or
provision is invalid, illegal, or unenforceable, the parties shall negotiate in good faith, and if negotiation fails, the arbitral
tribunal may modify this Agreement to give effect to the original intent of the parties as closely as possible in order that
the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

This Agreement may be translated into different languages. In the event of a conflict, the English version shall prevail and
control.

The parties agree that any direct or indirect dispute, controversy, or claim arising out of, related to, or in connection with
this Agreement, the Limited Warranty, the sale, condition, or performance of the Product, whether based in contract, tort,
fraud, misrepresentation or any other legal theory at law or in equity, including but not limited to any claims for death,
injury or property damages, must be commenced within one year after the cause of action has occurred.