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Frequently Asked Questions
Helpful Links and Support
1. Does my DVR have to be connected to the Internet?
Your DVR does not require an Internet connection for basic operation, but you
will need to connect the DVR to your router in order to remotely view your
system on a PC/Mac
®
or Smart Device.
2. Does my DVR have to be connected to a TV or monitor?
No, your DVR doesn’t need to be connected to a TV or monitor to view or capture
recordings. You can view your system using the
Night Owl HD
CMS Software
on a PC/Mac
®
or by downloading the Night Owl HD app on your Smart Device.
3. Are my cameras weatherproof?
Yes, your cameras are weatherproof and will endure minimal moisture and
dirt /debris. However, Night Owl strongly recommends placing all outdoor
cameras under an eave or awning to help shield them from overexposure to
the elements, which could reduce your camera’s lifespan.
4. Why does my camera stop working at night?
It is possible that your camera is not receiving enough power for the LEDs
needed for Night Vision. Try plugging that camera directly into the camera
power adapter (bypassing the splitter) to see if the LEDs turn on. If they
do, you may need to purchase an additional camera power adapter for
that camera.
5. Why am I not able to add my DVR to the Night Owl HD App?
In order to successfully add your DVR to the Night Owl HD App, you must enter
the password for your DVR verbatim. This password should be stored on page 5
of your QSG and will be the same password you use to login to your DVR. If the
exact same password is not entered, you will not be permitted to add the device.
6. Why can’t I connect using the Night Owl HD app or CMS Software?
If you are having trouble connecting using our mobile app or client software,
A) your Night Owl system may not be connected to a router, B) the latest
firmware or client software may not be installed on your computer or mobile
device or, C) the password may have been entered incorrectly or, D) You may
need to restart your DVR and try again.
FAQs
1. Please visit
www.NightOwlSP.com
2. Click the Support tab
3. Enter your product’s model number
in the search bar
4. Access the support material needed
For system manuals, troubleshooting guides,
FAQs, video tutorials and more:
We offer 24/7 bi-lingual
(English & Spanish)
technical support 365
days a year.
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