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Chapter 12. Troubleshooting and FAQs
8001009 Cellometer® Auto T4 User Manual Rev C
58
IF ERROR REQUIRES CREATING A SUPPORT TICKET
If error encountered that
cannot
be resolved and/or the problem persists after rebooting the Auto T4 system,
perform the following steps before creating a Support ticket:
1.
Record the error message.
2.
Record the sequence of events that caused the error, if possible.
3.
Close the error message window.
This information may be helpful to Nexcelom Support when troubleshooting the issue. Contact Nexcelom Support
for assistance at +1 (978) 327-5340 or email:
FREQUENTLY ASKED QUESTIONS
Can SD025 and SD300 slides be used on the Auto T4?
No, the Auto T4 is designed to be used
only
with the SD100 slides.
How do I upgrade to the newest version of the software?
Contact
with the serial number of the instrument to request an upgrade.
The Power Cord or USB Connector Cable for the instrument has been lost.
Contact
with the serial number of the instrument to request replacements.
The cell type needed does not appear in the Cell Type drop-down.
Cell types can be imported from either the Nexcelom Cell Library or from custom libraries stored in external
network locations. See
for instructions on how to import a cell library and
populate the Cell Type drop-down menu with selected cell types.
When testing for cell viability, count results are lower than expected.
When preparing a sample to test for cell viability, ensure that the trypan blue stock concentration used is 0.2%.
If stock concentration is 0.4%, it is recommended you dilute it with a balanced salt buffer (e.g., PBS) and filter
diluted solution with a 0.2 micron filter before adding stain to your sample. Using trypan blue in a concentration
higher than 0.2% will make the cells more difficult to detect and may result in counting inaccuracies.
Содержание Cellometer Auto T4
Страница 1: ......
Страница 6: ...Table of Contents 8001009 Cellometer Auto T4 User Manual Rev C vi ...
Страница 12: ...Chapter 1 Introduction 8001009 Cellometer Auto T4 User Manual Rev C 6 ...
Страница 16: ...Chapter 2 Equipment Safety 8001009 Cellometer Auto T4 User Manual Rev C 10 ...
Страница 26: ...Chapter 5 Operation 8001009 Cellometer Auto T4 User Manual Rev C 20 ...
Страница 36: ...Chapter 6 Software GUI Elements 8001009 Cellometer Auto T4 User Manual Rev C 30 ...
Страница 46: ...Chapter 8 Counting and Analysis Workflow 8001009 Cellometer Auto T4 User Manual Rev C 40 ...
Страница 56: ...Chapter 9 Cell Types 8001009 Cellometer Auto T4 User Manual Rev C 50 ...
Страница 66: ...Chapter 13 Nexcelom Support 8001009 Cellometer Auto T4 User Manual Rev C 60 ...
Страница 70: ...Appendix A Consumables 8001009 Cellometer Auto T4 User Manual Rev C 64 ...
Страница 72: ...Appendix B Declaration of Conformity 8001009 Cellometer Auto T4 User Manual Rev C 66 ...