New Rock Technologies WROC2000, Руководство пользователя

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Call Hold
This feature allows you to hold a call while making a new one, with music played for the waiting
party. Additionally, it allows you to switch between the two calls.
Enabling Call Hold
To enable call hold, perform the following steps:
1. Click Voice on the home page.
2. Navigate to Extension>Analog extension>Advanced> Phone >Other.
3. (Optional) Navigate to Extension>IP extension> >Other .
4. Select Call hold .
5. Click Save .
Using Call Hold
Hold the current call for another one During a call, press** to make a new call without hanging
up the phone.
Switch between calls Press ** .
Terminate the current call and switch to
the waiting party If there is a call on hold, hang up the phone. When the bell
rings, pick up the phone to resume the conversation with
the waiting party.
Note: Call hold must be enabled when such features as blind transfer, consultation transfer, call park,
or call waiting are enabled.
Call Transfer
This feature allows you to transfer a call to another extension or an external phone. If the transferee
is an external phone, your extension needs to be authorized with outbound transfer rights.

Consultation transfer : Transfers a call after consulting with the intended recipient (an internal
extension or an external phone).

Blind transfer : Transfers a call without consulting the intended recipient (another internal
extension).
Setting Call Transfer
To set call transfer, perform the following steps:
1. Click Voice on the home page.
2. Navigate to Extension>Analog extension>Advanced> Phone >Other.
3. (Optional) Navigate to Extension>IP extension> >Other .
4. Select Call transfer .
5. Click Save .
Using Call Transfer
Blind transfer Dial **
->
press *38
->
dial transfer phone number
->
hang up.
Consultation transfer Dial **
->
dial transfer phone number
->
consult with the intended recipient
before hanging up.