Troubleshooting
64
Telstra Pre-Paid 4G My Pocket Wi-Fi Ultimate
The Wi-Fi network name does not appear in the list of
networks
If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
•
Refresh the list of networks.
•
If the LCD is dark, the Wi-Fi radio might be asleep. Press the Power key to wake the
hotspot.
•
If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when the
hotspot is tethered. See
Reset the hotspot
on page
65.
The No Signal icon displays on either the LCD
or the
hotspot web page
If the No Signal icon (
) displays on either the LCD
or the hotspot web page, make sure
that you are in your network provider’s coverage area.
Your device cannot access the hotspot web page when
connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using
http://m.home
.
To directly access the hotspot web page hosted on the device, enter the address
http://192.168.1.1
in your browser.
The hotspot cannot connect to a computer running
Windows Vista
Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233
or visit the Microsoft support website and search for
knowledge base article 928233.
