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Frequently Asked Questions

This chapter provides answers to questions you might have about your hotspot. (Also see

Chapter 5, Troubleshooting

.) The chapter covers the following topics:

•

Why can’t I connect a device to the hotspot?

•

Why can’t I access the Internet?

•

Why isn’t my battery charging?

•

Why is the signal indicator always low?

•

Why is the download or upload speed slow?

•

How do I go back to the hotspot web page?

•

What do I do if I forget my admin login password?

•

How do I disconnect from the mobile broadband network?

•

Why doesn’t the Connect / Disconnect button appear on the hotspot web page?

•

How can I extend the life of the battery?

•

How do I turn the hotspot off?

•

How do I find out how many users are connected to my hotspot’s Wi-Fi networks?

•

The LCD is not lit. How do I know if the hotspot is still powered on?

•

How do I find my computer’s IP address?

•

How do I find a device’s MAC address?

•

Where can I find more information?

Содержание AC785S

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA August 2015 202 11387 02 Telstra Pre Paid 4G My Pocket Wi Fi Ultimate User Manual...

Страница 2: ...ww netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or register...

Страница 3: ...Mobile Hotspot View Data Usage 18 Manage Wi Fi 19 Choose a Wi Fi Profile 20 Add a Wireless Device to Your Wi Fi Network 22 Set the Maximum Number of Connected Devices 24 View or Block Connected Users...

Страница 4: ...7 How do I disconnect from the mobile broadband network 58 Why doesn t the Connect Disconnect button appear on the hotspot web page 58 How can I extend the life of the battery 59 How do I turn the hot...

Страница 5: ...erts 67 Connection Alerts 67 Appendix A Specifications Mechanical Specifications 70 Environmental Specifications 70 Supported RF Bands 70 Appendix B Tips and Safety Guidelines for Lithium Ion Batterie...

Страница 6: ...ollowing topics Know Your Device Set Up and Connect to the Internet Note Firmware updates with new features and bug fixes are available at downloadcenter netgear com Some products regularly check the...

Страница 7: ...t You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet Power key Status LED Main antenna Secondary antenna Micro USB port por...

Страница 8: ...every five seconds The data connection is ready for use The Wi Fi is on WWAN is connected and Wi Fi devices are available Amber Blink every five seconds The data connection is not ready for use disco...

Страница 9: ...ments to view the hotspot s status configure Wi Fi band settings view data usage details and view system alerts and carrier messages Signal Network name Network indicator Battery Wi Fi network name an...

Страница 10: ...en guest Wi Fi is enabled press the Navigation key two times to display the guest Wi Fi network name and password For information about how to change these names and passwords see Establish Security o...

Страница 11: ...any of the following sources Rechargeable battery included with the hotspot Wall socket using the AC adapter and USB cable USB port on your computer Set Up and Connect to the Internet The battery and...

Страница 12: ...battery line up with the gold contacts on the device Gold contacts Battery 3 Replace the back cover Note The battery comes partially charged and ready to use When the battery needs recharging follow...

Страница 13: ...h the USB cable See Tethered Mode on page 14 To connect to the Internet 1 Press and hold the Power key for a few seconds The hotspot powers up and automatically searches for and connects to your netwo...

Страница 14: ...the hotspot To install drivers on devices running operating systems other than Win XP 1 Ensure that the hotspot is powered off 2 Connect the hotspot to your computer using the USB cable The hotspot a...

Страница 15: ...ew detailed information The default administrator login password is admin To log in as an administrator 1 Launch an Internet browser from a computer or wireless device that is connected to the network...

Страница 16: ...on a label under the battery Guest Wi Fi password When enabled guests can use this password to access the guest Wi Fi network Admin login password Use to log in to the hotspot web page as an administ...

Страница 17: ...lowing topics View Data Usage Manage Wi Fi Set Mobile Broadband Auto Connect Options View Messages Extend Battery Life Establish Security View Details About Your Mobile Hotspot Update Mobile Hotspot S...

Страница 18: ...each session To view estimated data usage on the hotspot LCD Press the Power key to awaken the hotspot The LCD shows the estimated data usage for the current billing cycle Data usage To view detailed...

Страница 19: ...with devices you trust Dual band Wi Fi 2 4 GHz and 5 GHz Gives you the flexibility of connecting devices that support dual band Wi Fi to transfer data at higher throughputs Guest Wi Fi Share your Wi F...

Страница 20: ...Fi option is highlighted 5 Press the Power key Your setting is saved Note When you choose a new profile the hotspot resets Any devices connected to the hotspot are disconnected when the hotspot reset...

Страница 21: ...ing options Select Enable secondary Wi Fi network to use both Wi Fi bands 2 4 GHz and 5 GHz Select the Wi Fi frequency 2 4 GHz or 5 GHz to use on the main secondary or both Wi Fi networks Select Guest...

Страница 22: ...you are adding is WPS enabled you can use the WPS method to connect the device without using the Wi Fi password Add a Wireless Device Manually 1 On the wireless device that you want to add to your net...

Страница 23: ...evice communicate and establish the connection To add a WPS enabled Wi Fi device from the hotspot web page 1 Launch an Internet browser from a computer or wireless device that is connected to the netw...

Страница 24: ...nd enter the device s WPS PIN Your hotspot and the wireless device communicate and establish the connection Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the...

Страница 25: ...ays after you make a selection 7 Click the Submit button View or Block Connected Users You can view a list of devices that are connected to your hotspot and block undesired users on the hotspot web pa...

Страница 26: ...ot recognize you can block that device from connecting to your Wi Fi network To block a device 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter...

Страница 27: ...Filter 5 From the MAC Filter Mode drop down list select Black list Block all in list The list of blocked devices displays To unblock a device 1 Launch an Internet browser from a computer or wireless...

Страница 28: ...plays 3 Enter the administrator login password The default password is admin The password is case sensitive 4 Select Settings Network Preferences 5 From the Network Mode drop down list select the type...

Страница 29: ...fore the hotspot can establish a connection See Enable SIM Security on page 45 7 To select a mobile network other than your network service provider when roaming click the Scan button and select the n...

Страница 30: ...tton View Alerts Your mobile hotspot displays alerts to advise you of device status changes A yellow triangle displays when you have system alerts To view alerts on the LCD 1 Press the Power key to wa...

Страница 31: ...nal the longer the battery life Wi Fi range To extend the battery life use any of the following methods Adjust Wi Fi settings Adjust display settings Adjust Wi Fi Settings to Optimize Battery Life If...

Страница 32: ...is shorter USB Tether If you are tethering your hotspot to your device and do not want to use Wi Fi for other devices select the Wi Fi stays Off button The Submit button displays after you make a sel...

Страница 33: ...dmin The password is case sensitive 4 Select Settings General Device 5 Adjust any of these settings in the Screen section Screen Brightness Select Dim Timeout on Battery Timeout on Charger Timeout on...

Страница 34: ...e that the battery is charging The battery icon on the LCD indicates when the battery is fully charged and a notification displays Note The LCD goes into sleep mode after a set time to extend battery...

Страница 35: ...that is connected to the network 2 Enter http m home or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive 4...

Страница 36: ...ce that is connected to the network 2 Enter http m home or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitiv...

Страница 37: ...n Security Settings To change the type of security used for main and secondary or guest Wi Fi 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter h...

Страница 38: ...mends that you do not select this option The Submit button displays after you make a selection 6 Click the Submit button 7 Reconnect your Wi Fi devices if necessary using the new Wi Fi credentials See...

Страница 39: ...he Install now button to install the update Your device reboots automatically to use the new software You can also check for updates manually without receiving an alert To update software 1 Launch an...

Страница 40: ...y Pocket Wi Fi Ultimate 5 If the Check for updates now key displays click it to check if a new update is available 6 If an update is available click the Start Download button The update downloads 7 Cl...

Страница 41: ...rmation about how to configure various aspects of the hotspot such as Wi Fi settings WAN settings router settings The chapter covers the following topics Back Up and Restore Hotspot Settings Manage Wi...

Страница 42: ...nch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http m home or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The...

Страница 43: ...red with the imported file settings Manage Wi Fi You can set Wi Fi network options such as RTF threshold and the fragmentation packet size on the hotspot web page You can also control which Wi Fi devi...

Страница 44: ...riencing inconsistent data flow you can make minor changes to this value to try to alleviate the problem Fragmentation Threshold The largest allowable size in bytes for a packet If a packet is larger...

Страница 45: ...in password The default password is admin The password is case sensitive 4 Select Settings Network SIM Security 5 Click the Activate button 6 Enter your PIN and click the Submit button You are allowed...

Страница 46: ...ce that is connected to the network 2 Enter http m home or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitiv...

Страница 47: ...he password is case sensitive 4 Select Settings Router Port Forwarding 5 Select the Enable button The Port Forwarding list displays Incoming traffic is forwarded to specific ports and devices on your...

Страница 48: ...or http 192 168 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive 4 Select Settings Router Port Filtering 5 From the Po...

Страница 49: ...able to PC users If you are a Mac user do not enable this option because you will be unable to access your device To enable IP passthrough mode 1 Launch an Internet browser from a computer or wireless...

Страница 50: ...68 1 1 A login screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive 4 Select Settings Router Basic Pas 5 In the LAN section click the r...

Страница 51: ...isplays 3 Enter the administrator login password The default password is admin The password is case sensitive 4 Select Settings Network APN 5 In the blank line enter the name of the network service pr...

Страница 52: ...ter the administrator login password The default password is admin The password is case sensitive 4 Select Settings Network APN 5 Select the Active radio button next to the APN entry to be used To rem...

Страница 53: ...gin screen displays 3 Enter the administrator login password The default password is admin The password is case sensitive 4 Select Settings Router Basic 5 In the DMZ section select the On radio button...

Страница 54: ...rd The default password is admin The password is case sensitive 4 Select Settings Router Basic 5 In the LAN section enter the appropriate details If the DHCP server is enabled it automatically assigns...

Страница 55: ...ad speed slow How do I go back to the hotspot web page What do I do if I forget my admin login password How do I disconnect from the mobile broadband network Why doesn t the Connect Disconnect button...

Страница 56: ...cro SIM card is active and enabled with data services Wait one to two minutes for the hotspot to initialize Confirm that your account is activated and that no other Internet connections are active Swi...

Страница 57: ...age To view the hotspot web page 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Enter http m home or http 192 168 1 1 A login screen displays 3 Ente...

Страница 58: ...min The password is case sensitive 4 Click the Disconnect button in the Connection Details section Why doesn t the Connect Disconnect button appear on the hotspot web page You can use the Connect Disc...

Страница 59: ...ot off Press and hold the Power key for a few seconds How do I find out how many users are connected to my hotspot s Wi Fi networks The number on the Wi Fi icon on the hotspot s LCD is the number of u...

Страница 60: ...mmand and click the OK button 2 At the command prompt enter ipconfig and press the Enter 3 Write down the IP address for the entry that relates to the wireless network connection The IP address might...

Страница 61: ...ows 7 Vista XP device 1 Open the command prompt window a Select Start Run b Enter cmd or command and click the OK button 2 At the command prompt enter ipconfig all and press Enter 3 Write down the phy...

Страница 62: ...ick the Support for Home Products link search for your network service provider and select your hotspot from the list of products to do the following Update the firmware on your device if an update is...

Страница 63: ...ing topics The Wi Fi network name does not appear in the list of networks The No Signal icon displays on either the LCD or the hotspot web page Your device cannot access the hotspot web page when conn...

Страница 64: ...al icon displays on either the LCD or the hotspot web page make sure that you are in your network provider s coverage area Your device cannot access the hotspot web page when connected to a VPN If you...

Страница 65: ...connected to the network 2 Enter http m home or http 192 168 1 1 A login screen displays 3 Enter the mobile hotspot password The default password is admin The password is case sensitive 4 Select Sett...

Страница 66: ...IM card inserted in the hotspot If a problem still exists contact customer service The micro SIM card might be damaged and need replacing SIM Locked To unlock the micro SIM card 1 Contact Telstra cust...

Страница 67: ...e hotspot is outside the operating temperature range Connection Alerts Some connection alerts include instructions for resolving them For other connection alerts including those in the following table...

Страница 68: ...stent or not implemented 98 Message type not compatible with the protocol state 99 Information element non existent or not implemented 100 Conditional IE error 101 Message not compatible with the prot...

Страница 69: ...69 A A Specifications This appendix covers the following topics Mechanical Specifications Environmental Specifications Supported RF Bands...

Страница 70: ...nvironment Temperature Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 14 F to 140 F Supported RF Bands Table 7 Supported RF bands Technology Bands 4G LTE APT700 900 18...

Страница 71: ...parked outdoors Batteries may get warm while charging and discharging this is normal behavior for all batteries Use the AC adapter and the USB cable that came with this device Use the latest firmware...

Страница 72: ...lry or tools Do not disassemble or modify batteries Do not use a battery for anything other than its intended purpose Appropriate Batteries and Chargers Use only approved batteries in the device Only...

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