NetComm InModem 56, Руководство пользователя

Страница: 6 / 28

5
YML545
Troubleshooting
Problem :
The modem keeps disconnecting.
Resolution
:
1. Turn off call waiting.
2. Disconnect all other telephone devices (telephone handsets, answering
machines, faxes, cordless phones) connected to the phone line.
3. Check for updated drivers on the NetComm Web site
http://www.netcomm.com.au
Problem :
The modem is reporting NO DIALTONE.
Resolution
:
1. Check that the phone line is plugged into the modems LINE (not Phone) socket.
2. Check that no one else is using a phone that is connected to the same phone
line.
3. Go to Control Panel – Modems – NetComm InModem 56 – Properties –
Connection and remove the tick in the “Wait for dial tone before dialing”
checkbox.
Problem :
The modem is not responding.
Resolution
:
1. Make sure that there are no other packages communicating with the modem. In
particular check that there are no fax packages running.
2. Check the System properties (Control Panel – System – Device Manager in
Windows 95 & 98) to make sure there are no system conflicts listed.
3. Try restarting your computer.
4. Go to Control Panel – Modems – Diagnostics and highlight the Com port listed
next to the NetComm InModem 56 and then click on “ More Info ”. If the modem is
responding you will be presented with a window with the modems responses to a
number of AT commands.
5. Try inserting the modem into a different PCI slot.
Problem
:
The modem will not connect.
Resolution :
1. Try connecting to a different phone number.
2. Try connecting from a different phone line (if possible).
3. Disconnect all other telephone devices (telephone handsets, answering
machines, faxes, cordless phones) connected to the phone line.
Problem :
The modem won’t connect at 56k speeds.
Resolution
:
1. The server you are dialing might not support 56k speeds.
2. Your phone line might not support 56k speeds.