Error Messages and Possible Causes
Failed at Internet access
• No dial tone (try again)
• ISP busy (try again)
• User picks up handset while connecting (try again)
Internet call failed, network busy
• Poor phone line condition
• Network congested (try again later)
Internet call failed at authentication
• Wrong ISP user name and/or password (review your user name
and password)
• Invalid Internet access phone number (ISP phone number has not
been set properly)
• Invalid user name (user name or password has not been set
properly)
Internet call failed at negotiation
Check the following:
• Poor phone line condition or cord quality
• Poor connection rate
• Damaged telephone handset
• Incorrect configuration
Invalid Yap Jack number
• Please check the Yap Jack number and try again.
The party you call is not available on the Internet
• The Yap Jack number that you dialed cannot be found. (Make sure
Troubleshooting Guide
Frequently Asked Questions
Question:
Can I leave my Yap Jack plugged into the wall jack at
all times?
Answer:
Yes. The Yap Jack is designed to stay connected to your
telephone line and will not interfere with your regular
phone calls. You can also use your Yap Jack on the same
line as an answering machine.
Question:
Where can I find an Internet Service Provider?
Answer:
If you do not currently have an ISP, you have a variety
of options. We have partnered with IDT to offer you a
discounted ISP service. Please contact us at 888-581-
0842 for details. You can also check your telephone
directory for a list of all local ISP’s.
Question:
Can I connect my Yap Jack to a digital PBX line?
Answer:
No. The Yap Jack is not compatible with a digital
PBX line and may be damaged if connected to one. If
you wish to use your Yap Jack with a digital PBX phone
system, you must use an analog-to-digital modem con-
verter.
Question:
Will my cordless phone work with the Yap Jack?
Answer:
Yes. Cordless phones are compatible with the Yap Jack.
29
28
Troubleshooting
Troubleshooting
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 28
