5-6 Solving Problems
IF YOU NEED HELP
If you have a problem with your MiniDock 6000, first review the checklist
and problems listed previously.
NOTE
If you purchased or are using the MiniDock or NEC Versa
outside of the United States, please contact a local NEC office or
dealer for the help available in your area.
If you purchased your NEC Versa outside of the United States, see
the booklet, “Getting Service and Support in Asia, Australia, and
Europe,” that came with your system.
If you still have a problem, call the NECCSD Technical Support Center
(TSC), toll free, at 1-800-632-4525. (The TSC fax number is 1-508-635-
4100.) Direct technical help is available Monday through Friday, between
8:30 AM and 8:00 PM, Eastern Standard Time (EST) for the following
support.
Preinstalled software — toll-free phone support for 90 days from your
first phone call.
After the initial 90 days, preinstalled software support is available for a
fee.
System hardware — toll-free phone support for one year after the date of
purchase (standard warranty).
After the 1-year warranty elapses, hardware support is available for a
fee.
Before calling, please have your system name, model number, serial number,
and purchase date ready. Also have as much information ready as possible
about the problem you are having, including any error messages that occur.
