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Paper Jam Problems

TROUBLESHOOTING

Paper Jams in 500-sheet Cassette Area

Follow these directions to clear input paper jams that occur in
the 500-sheet Cassette (Tray 2) area.When this happens the
Operator Panel will display

JAM-TRAY

Slowly remove the cassette tray then remove any
damaged paper from the tray (A).

If a paper edge is visible in the feed area, use both hands
to gently pull the paper down and out of the printer (B).

Reload paper into the cassette tray (C).
Make sure the paper stack is below the metal corner tab
in the tray

Slide the Cassette Tray back into the printer (D).

Open the Top Cover (E).

Close the Top Cover to clear the jam message (F).

Содержание SuperScript 1800

Страница 1: ...S U P E R S C R I P T 1 8 0 0 USER S GUIDE July 1999 808 878290 012A ...

Страница 2: ...ific product configurations and applications must be determined by the customer and is not warranted by NEC Technologies To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited NEC Technologies Inc 1999 Microsoft Wind...

Страница 3: ...lling the Software 17 Removing Printer Software 17 Software for Windows 3 1x 18 Installing the Software 18 Removing the Software 18 Software for the Macintosh 18 Software Requirements 18 Hardware Requirements 18 Installing the Software 19 CHAPTER 4 PRINTER SOFTWARE Overview 21 Windows 95 and 98 Operating Systems 21 Opening the Driver Properties Window 21 NEC SuperScript 1800 PCL6 Properties 22 NEC...

Страница 4: ...Printing Transparencies 72 For Best Results 72 Printing Labels 73 CHAPTER 7 MAINTAINING YOUR PRINTER Overview 75 Precautions 75 Replacing the Toner Cartridge 76 Cleaning the Printer 77 Moving the Printer 79 CHAPTER 8 PRINTER OPTIONS Overview 81 Installing the 500 sheet 2nd Cassette 82 Accessing the Printer Controller Board 83 Printer Memory Upgrade 84 PostScript Level 2 Upgrade 85 IrDA and Serial ...

Страница 5: ...rdering Supplies 108 NEC Warranty and Service 109 NEC Service Contracts 109 SuperScript 1800 Printer Limited Warranty 109 Warranty Period 109 Warranty Coverage 109 Warranty Support 110 Obtaining Warranty Service 110 Limitation of Damages and Implied Warranties 110 APPENDIX A PRINTER SPECIFICATIONS Operating Specifications 111 APPENDIX B MEDIA SPECIFICATIONS Media Specifications 113 APPENDIX C SAFE...

Страница 6: ...vi SuperScript 1800 User s Guide ...

Страница 7: ...he printer The following section reviews the features and options that will allow you to take full advantage of your SuperScript 1800 capabilities SuperScript 1800 Highlights Prints up to 17 pages per minute Internal duplexer allows printing on both sides of the page PCL6 and PCL5e printer languages 1 200 dpi quality with NEC Sharp Edge Technology SET A 100MHz 64 bit PowerPC RISC processor 12 MB o...

Страница 8: ...shielded cable when connecting to 100 Mbps Ethernet SUPERSCRIPT 1800 FEATURES SuperScript 1800 printer features give you many ways to customize your print jobs There is often more than one place to change the same printer setting These include PCL 5e and PCL6 printer drivers and the optional SuperScript 1800 PostScript Level 2 driver The printer s operator panel Printer Driver Features Duplex Prin...

Страница 9: ...educing combustion related pollution The Energy Star emblem does not represent EPA endorsement of any product or service Operator Panel Features You can use the Operator Panel to quickly cancel a print job or change settings If you do not have an on screen printer driver because you are using DOS or UNIX operating systems use the Operator Panel to set up your print jobs You can view messages on th...

Страница 10: ...4 SuperScript 1800 User s Guide ...

Страница 11: ...er and follow all warnings Keep this User s Guide handy for reference The fuser area under the Top and Back Covers is very hot Let the printer cool at least 15 minutes before touching these areas WARNING This printer is intended to be electrically grounded It comes with a three wire grounding plug This plug will only fit a grounded AC outlet or power strip This is a safety feature Do not defeat th...

Страница 12: ... both sides of the printer B 3 Make sure all items are included in your box see the list on the next page 4 Remove any packing tape from the printer 5 Remove the 500 sheet Cassette from the printer C and remove the packing material from inside D 6 Insert the tray into the printer E Unpacking the Printer 1 8 0 0 note Do not discard the box and packing material Hand Grip The back of the printer shou...

Страница 13: ...o n s C D 1 8 0 0 Not Included For network connection Cable with RJ 45 Connectors for 10 100Base TX Ethernet IEEE 1284 compliant Bidirectional Parallel Cable To connect your printer you need to provide the proper parallel and or network cable note Save the box and packing material Power Cord Toner Cartridge Accessory Kit SuperScript 1800 User s Guide SuperScript 1800 Solutions CD ServiceXpress Bro...

Страница 14: ...drops open to hold various amounts of paper envelopes labels or transparencies ReferredtoasTray1intheprinterdriverandOperator Panel 500 sheet Cassette standard input tray Referred to as Tray 2 in the printer driver or Operator Panel Paper Level Indicator a see through window showing paper level Back View Back Label contains the printer s serial number necessary for warranty registration Interface ...

Страница 15: ...K VIEW TOP INTERNAL VIEW 500 sheet Cassette FRONT VIEW Important Printer Parts Back Label Interface Panel Hand Grip Power Cord Transfer Roller Power Button Multipurpose Tray Back Cover Top Cover Toner Cartridge Fuser Unit Tray 2 Side Vent Laser Brush Paper Level Indicator Paper Sensor Release Button Area Tray 1 Duplex Unit ...

Страница 16: ... 3 Hold the cartridge horizontally and shake as shown about 10 times C 4 Rock the Toner Cartridge forward and back several times D note Please shake the Toner Cartridge thoroughly to loosen and distribute the toner inside which may have settled during storage 5 Facing the front of the printer gently place the Toner Cartridge inside E Make sure the arrow on top of the Toner Cartridge points to the ...

Страница 17: ...m of the tray 3 Pinch the top of the Right Corner Guide lift slightly and slide the guide to the width of your paper C Paper size widths are embossed on top of the Back Paper Guide 4 To load legal or folio size paper make sure the lever on the front left side of the cassette is locked D If it is not all the way down as shown pull the lever out slightly and snap it into the small hole under the slo...

Страница 18: ...down 8 Squeeze the Paper Width Guide and slide it lightly against the paper as shown H 9 Gently insert the 500 sheet Cassette into the printer I Metal Tab Paper Limit Line Do not overfill the cassette G H I note The directions for loading paper into the optional 500 sheet 2nd Cassette differ from these directions see Chapter 6 Using the Printer ...

Страница 19: ...the appropriate end of the parallel cable into the connector on the back of the printer Fasten the clips at the end of the connector into the notches on the plug A 2 Plug the other end of the cable into the appropriate parallel connector on your computer B 3 Connect the Power Cord to the rear of the printer Plug the other end of the Power Cord into a properly grounded outlet C note If you are runn...

Страница 20: ...isted pair cable with RJ 45 connectors to the network port on your printer B 3 Attach the power cord to the printer and plug it in C 4 Turn on the printer It may take up to a few minutes to warm up 5 A network settings page will print out showing the network status of the printer 6 For more details about configuring your printer for the network refer to the SuperScript 1800 Network User s Guide no...

Страница 21: ...printer and computer are both turned off before performing the following procedures The printer software can be installed using the Windows Plug N Play feature or by using the NEC Meta Installer note NEC recommends using the Meta Installer method to install the printer software Using Windows Plug n Play Windows Plug N Play is a feature of Windows 95 and 98 that automatically recognizes when new ha...

Страница 22: ...pears click the Have Disk button then navigate the SuperScript 1800 Solutions CD to the appropriate directory to get the PostScript installation file Depending on your operating system navigate to one of the following directories Ss1800 Win95 Ps Ss1800 Win98 Ps Installing Additional Software If you have already added some printer software you can add the remaining programs at anytime To install ad...

Страница 23: ...e To use the Windows PostScript printer driver the NEC PostScript Level 2 Upgrade Kit Order No 1802 must be installed into the printer See Chapter 8 Printer Options for more information To install printer software for Windows NT 4 0 1 Turn on your computer and wait until the desktop appears 2 Turn on the printer and wait until READY appears on the Operator Panel display 3 Insert the SuperScript 18...

Страница 24: ... involves using an uninstaller program to simultaneously remove all the SuperScript 1800 printer software To remove the printer software from Windows 3 1x 1 Open the Program Manager window 2 Double click the NEC SuperScript 1800 icon to open the NEC SuperScript 1800 window 3 Double click the NEC SuperScript Uninstaller icon to begin the removal process When the removal is complete it is not necess...

Страница 25: ...nvolves installing the LaserWriter printer driver and SuperScript 1800 PPD Installing the LaserWriter Printer Driver The LaserWriter printer driver is standard to the Mac OS 7 1 and higher Check the Macintosh Chooser to assure that it is installed If it isn t use the Mac OS help system for information about installing it Installing the SuperScript 1800 PPD The SuperScript 1800 PPD is installed fro...

Страница 26: ...20 SuperScript 1800 Series User s Guide ...

Страница 27: ...1800 PCL6 printer driver NEC SuperScript 1800 PCL5e printer driver Windows PostScript printer driver SuperScript 1800 Status Monitor note NEC recommends using the PCL6 driver because of it s advanced features Use the PCL5e driver for legacy applications that require PCL5e support Each driver has a properties window where all the controls for the driver are located When printing a document the defa...

Страница 28: ...ks The figures shown below display each tab in the NEC SuperScript 1800 PCL6 properties window NEC SuperScript 1800 PCL6 Properties Window General Tab Details Tab Paper Tab Graphics Tab Finishing Tab Printer Tab Overlays Tab Watermarks Tab Click the Help button to start the help system From the upper right hand corner click then click on a setting for more information Click Restore Defaults to ret...

Страница 29: ...e used for configuring the halftone of the printed graphic FINISHING PROPERTIES The finishing properties provides options for adjusting the page Layout for your print job With layout options the print job can be produced in normal mode or scaled mode In normal mode you can select how many pages of your document must be printed on a single sheet of paper In scale mode you can shrink or enlarge the ...

Страница 30: ...ers used by your computer If your computer has more than one port or driver they can be selected from here PAPER PROPERTIES Use the paper properties for selecting how many copies to make which tray to use for paper and the orientation of the print Use Paper Size to tell the printer what size of paper is loaded in the tray you want to use and use Paper Type for telling the printer the type of paper...

Страница 31: ... Properties Window for Windows 95 and 98 Click the Help button to start the help system From the upper right hand corner click then click on a setting for more information Click Restore Defaults to return the setting values to their default General Tab Details Tab Paper Tab Device Options Tab Fonts Tab Printer Quality Tab ...

Страница 32: ... pass before the print job must be resent or cancelled The spool settings control how the job should be sent to the printer in small pieces or as a single file When sent as a single file your computer can focus on other tasks after the job is sent PAPER PROPERTIES Use the paper properties for setting the basic paper handling settings SHARING PROPERTIES If your computer is connected to the printer ...

Страница 33: ...pt Properties Window General Tab Details Tab Paper Tab Graphics Tab Fonts Tab Device Options Tab PostScript Tab Click the Help button to start the help system From the upper right hand corner click then click on a setting for more information Click Restore Defaults to return the setting values to their default Sharing Tab ...

Страница 34: ...onitor see Chapter 3 Installing the Software Opening the Status Monitor The Status Monitor can be opened at any time To open the Status Monitor From the Windows Start button 1 Click the Windows Start button 2 Point to Programs then NEC SuperScript 1800 3 Click Status Monitor and the Status Monitor will appear The figures shown below display each tab in the SuperScript 1800 Status Monitor window Wh...

Страница 35: ...ter use the Windows PostScript driver Opening the Driver Properties Window The properties window for the PCL6 PCL5e or Windows PostScript driver can be opened from the Windows Start button a word processor spreadsheet drawing or other software application Driver properties that are opened from the Printers window are known as general properties and affect all applications Driver properties opened ...

Страница 36: ...indow A page separater can be selected so that your print job has its own title page and identifies it from other jobs that were sent to the same printer A test page can be printed to test the connection between the computer and the printer PORTS PROPERTIES Use the ports properties for setting and configuring the port on your computer that the printer uses SCHEDULING PROPERTIES Use the scheduling ...

Страница 37: ...L6 Properties Window for Windows NT 4 0 Click the Help button to start the help system From the upper right hand corner click then click on a setting for more information Click Restore Defaults to return the setting values to their default General Tab Ports Tab Scheduling Tab Printer Tab Security Tab Sharing Tab ...

Страница 38: ...nfidential that is added to the printed page Use these properties to apply watermarks to your print job create new ones or modify existing ones A preview area is provided for viewing how the watermark will appear on the page PAPER PROPERTIES Use the paper properties for setting the basic paper handling settings GRAPHICS PROPERTIES Use the graphics properties for optimizing the print job for specif...

Страница 39: ...L6 Default Window for Windows NT 4 0 Click the Help button to start the help system From the upper right hand corner click then click on a setting for more information Click Restore Defaults to return the setting values to their default Printer Tab Overlays Tab Watermarks Tab Finishing Tab Graphics Tab Paper Tab ...

Страница 40: ...l be displayed in the Printers window A page separater can be selected so that your print job has its own title page and identifies it from other jobs that were sent to the printer A test page can be printed to test the connection between the computer and the printer PORTS PROPERTIES Use the ports properties for setting and configuring the port on your computer that the printer uses SCHEDULING PRO...

Страница 41: ...SuperScript 1800 PCL5e Properties Window for Windows NT 4 0 From the upper right hand corner click then click on a setting for more information Click Restore Defaults to return the setting values to their default General Tab Ports Tab Scheduling Tab Device Settings Tab Security Tab Sharing Tab ...

Страница 42: ...ures shown below display each tab in the NEC SuperScript 1800 PCL5e Document Default Properties window PAGE SETUP PROPERTIES Use printer properties for setting the paper size and source the number of copies and printing orientation ADVANCED PROPERTIES Advanced properties provide the same options as Page Setup but with some additional options NEC SuperScript 1800 PCL5e Document Default Properties W...

Страница 43: ...int job Use the Comment text box for creating a description for the printer The description is displayed in the Printers window A page separater can be selected so that your print job has its own title page and identifies it from other jobs that were sent to the same printer A test page can be printed to test the connection between the computer and the printer PORTS PROPERTIES Use the ports proper...

Страница 44: ...NT 4 0 Click the Help button to start the help system From the upper right hand corner click then click on a setting for more information Click Restore Defaults to return the setting values to their default General Tab Ports Tab Scheduling Tab Device Settings Tab Security Tab Sharing Tab ...

Страница 45: ...cation Figures shown below display each tab in the NEC SuperScript 1800 PS Default Document Properties window PAGE SETUP PROPERTIES Use printer properties for setting the paper size and source the number of copies and printing orientation ADVANCED PROPERTIES Advanced properties provide the same options as Page Setup but with some additional options NEC SuperScript 1800 PS Default Document Properti...

Страница 46: ...identified with PCL6 or PCL5e in their name 5 Click Setup to open the properties window To open the properties window from inside a software application 1 Start the software application 2 Open the document you want to print 3 From the File menu select Print to open the Print Setup dialog box 4 Assure that NEC SuperScript 1800 is selected in the Printers list 5 Click Properties to open the properti...

Страница 47: ...ERATING S YSTEMS NEC SuperScript 1800 PCL6 Properties Window for Windows 3 1x Click the Help button to start the help system Click Restore Defaults to return the setting values to their default Paper Tab Graphics Tab FInishing Tab Watermarks Tab Overlays Tab Printer Tab ...

Страница 48: ... pages create new ones or modify existing ones Use the preview area viewing how the watermark will appear on the printed page NEC SuperScript 1800 PCL5e Properties The NEC SuperScript 1800 PCL5e properties window contains tabs that divide the PCL6 driver properties into six categories for computers running Windows 3 1x Paper Printer Quality Fonts Device Options Figures shown on the next page displ...

Страница 49: ...3 1 X O PERATING S YSTEMS NEC SuperScript 1800 PCL5e Properties WIndow for Windows 3 1x Click the Help button to start the help system Click Restore Defaults to return the setting values to their default Paper Tab Printer Quality Tab Device Options Tab Fonts Tab ...

Страница 50: ... for starting a print job Opening the Page Setup Dialog Box To open the Page Setup dialog box 1 Start the software application 2 Open the document you want to print 3 From the File menu select Page Setup to open the Page Setup dialog box 4 Assure that NEC SuperScript 1800 is selected in the Format for drop down list Opening the Print Dialog Box To open the Print dialog box 1 Start the software app...

Страница 51: ...Macintosh Operating Systems 45 PRINTER SOFTWARE M ACINTOSH O PERATING S YSTEMS Page Attributes PostScript Options Custom Page Default The Macintosh Page Setup Dialog Box ...

Страница 52: ... The figures shown below display each property in the Print dialog box General Properties Application Properties Background Print Properties Layout Properties Color Matching Properties Cover Page Properties Printer Specific Options Properties Save as File Properties Error Handling Properties The Macintosh Print Dialog Box ...

Страница 53: ...This chapter describes Operator Panel features including the Indicator Light Status Display and Menu Panel Buttons Using the Operator Panel menu tree Important tasks you perform using the Operator Panel and menu tree settings note Paper must be present in the printer before you can configure the printer from the Operator Panel Menu Item Value GO Continue Select Cancel NEC SuperScript 1800 Menu Pan...

Страница 54: ...ome more serious Button Function Go Continue Toggles the printer between the online and offline states Provides the printer with an indication that the user has reacted to a specific LCD prompt message Select Cancel In the offline state this button is used to save a parameter setting for a specific item in the menu In the online state this button is used to cancel a print job Menu Cycles through t...

Страница 55: ... save your selection OFFLINE PRINTING PAPER Pressing GO Continue takes printer offline Pressing Menu cycles forward or backward through the main menus Pressing Item cycles forward or backward through the Item sub menu Pressing Value cycles forward or backward through the Item Value sub menu Pressing Select Cancel activates the item or value choice CONFIG PERSONAL AUTO PCL RESOLT Pressing GO Contin...

Страница 56: ...lay JOB MENU Then press the Item button to display P TYPE PLAIN Press the Value button to display THICK or THIN Choose the correct paper type and press the Select button then the Go Continue button to bring the printer online again note Choose Thin only if you are using 16lb paper in high heat 90 5 F 32 5 C or humidity over 80 weather conditions Stopping a Print Job If you wish to stop a print job...

Страница 57: ...his item from the Operator Panel menu under the PS Menu the printer will print a list of resident fonts available for PostScript emulation The Status Display The Operator Panel status display is an LCD panel that shows status messages media types and menu selections When the printer is performing a job the Status Display indicates a printer status message The standard message display is READY mean...

Страница 58: ...at the L area L TRAY TOP BACK TRAY N EMPT P Tray indicated by N 1 2 3 is empty and needs to be refilled with paper size specified by P READY CLOSE T N Green light is on Tray 2 or 3 is open N indicates tray number Close tray INSERT TRAY N Tray 2 or 3 has been removed and must be inserted before printing can continue Amber light is on steady Insert tray N indicates tray number TRAY N LOAD P Tray ind...

Страница 59: ...ntact customer service and support IDP ERR CALL SVC The printer controller s program has a problem This occurs when some data processing error is found by the printer controller s firmware The printer needs to be turned off and then on again If the problem persists contact customer service and support LSU ERR CALL SVC The laser scan unit has a problem The printer needs to be turned off and then on...

Страница 60: ...RESOLT PERSONAL T SWITCH T LOCK PWR SAVE AUTO CON TON SAVE JAM RECV TONER LO SET TIMEOUT DENSITY P TYPE FACTORY m SETTING MEM OPTM DP T MGN DP L MGN L BIND S BIND PRINT MENU MAP PRINT CONFIG PRINT PCL m FONT NUMBER SYMBOL LINES PITCH available if font size is between 1 and 7 HEIGHT available if font size is between 8 and 54 COURIER FUSER CLEAN I O MENU If the Serial LocalTalk Card is installed in ...

Страница 61: ...o assure network compatibility Other menu items may be reset as needed note The printer must be offline before you can change any printer settings It must be online to print PRINTING MENU Use this menu to define settings related to printer input and output as well as the specific print materials you are using with your printer Item Value Explanation PAPER Letter Legal A4 Executive JIS B5 ISO B5 Fo...

Страница 62: ...scape means the printing is parallel to the long edge of the paper Item Value Explanation SOURCE AUTO TRAY2 TRAY1 TRAY3 TRAY1 M This menu item identifies the default paper tray AUTO means the printer feeds print material from another tray when one tray is empty If you are using the same size and type of printer material in all the trays the trays are automatically linked TRAY1 means the printer fe...

Страница 63: ...he user to append the required carriage return to each line feed RESOLT 300 600 The QUALITY setting determines the print resolution while printing the page Item Value Explanation Item Value Explanation PERSONAL AUTO PCL PS Use to select the default interpreter or emulator for printing a document note PS is only available if the PostScript Option is installed T SWITCH ON OFF Tray Switch if enabled ...

Страница 64: ...L6 and PostScript jobs not PCL5 If OFF is selected the printer will behave as if it is processing the job but nothing is printed In this case cancel the job and then re send it Item Value Explanation TON SAVE ON OFF This menu item helps conserve the toner cartridge by controlling how much toner the printer uses for a print job Select OFF if toner conservation is not a concern note Graphic images w...

Страница 65: ...ify the type of print material installed in each tray Select PLAIN if the print material is between 16 and 28lb Select THICK if the media is thick paper over 28lb or envelopes over 24lb or when printing 90lb index cards Select THIN if paper is 16 lb and temperature is over 90 5 F or 80 humidity Select TRANSP if you want to print transparencies This choice is displayed only if Tray1 or Tray1 M is s...

Страница 66: ...in increments of 0 1 centimeters Item Value Explanation Item Value Explanation BAUDRATE 300 600 1200 2400 4800 9600 19200 38400 57600 115200 This menu item is used to select the printer s baud rate speed at which information is transferred for communicating from the computer to the printer ROBU XON ON OFF This menu item is used to select the method for generating XONs When it is set to ON the prin...

Страница 67: ...ing the printer configuration page to be printed Item Value Explanation PRINT PCL FONT This menu item is used to print the PCL font list page Press the Select button when this menu item is displayed to print the PCL font list page NUMBER PCL 1 PCL 54 PCL 0 This menu item selects the default PCL font by number SYMBOL ROMAN 8 This menu item selects the default 8 bit code page There is no selection p...

Страница 68: ...t list page Press the Select button when this menu item is displayed to print a page describing the installed PostScript fonts Item Value Explanation FUSER CLEAN This menu item represents the fuser clean feature that is used to clear any contamination on the Fuser Unit Print this sheet out when spots occur on the back of a printed sheet Pressing the Select button when this menu item is displayed c...

Страница 69: ...a are provided later in this chapter To load paper in the Multipurpose Tray follow the instructions below 1 Open the Multipurpose Tray and extend the tray as shown A 2 Flex the paper stack and fan the sheets B 3 Place the paper print side up against the left side of the Multipurpose Tray C 4 Push the MP Paper Guide to the left so that it rests against the side of the paper D 5 To print continuousl...

Страница 70: ...ay from the 2nd cassette unit A 2 Make sure the lever on the left front of the cassette tray is released into the hole under the slot B 3 Squeeze and adjust the Back Paper Guide to the desired paper length embossed on the inside tray bottom C 4 Make sure the Envelope Guide is adjusted to its back position D 5 Lift the tab on the top of Side Guide 1 and slide it to the paper size indicated on the t...

Страница 71: ...he paper with the side to be printed facing down This is opposite of the Multipurpose Tray Tray 1 7 Do not overfill tray Use the label inside the tray as a guide G 8 Move Side Guide 2 to fit against the paper stack H 9 Reinsert the tray into the 500 sheet 2nd Cassette unit I H I Do not overfill tray G F Print side down ...

Страница 72: ...want the binding orientation along the top edge of the paper as in a calendar Click on the OK button If you do not have access to the Properties dialog box you may choose duplex printing from the Operator Panel C 1 Make sure the READY message appears on the display 2 Press the Go Continue button The OFFLINE message appears on the display 3 Press the Menu button until you see PRINTING MENU 4 Press ...

Страница 73: ...r Panel when you are prompted B To set up your print job from the Operator Panel DOS or UNIX users follow these instructions 1 From the factory default READY state press the Go Continue button to take the printer offline 2 Press the Menu button until the message PRINTING MENU appears on the display 3 Press the Item button until SOURCE AUTO appears on the display 4 Press the Value button until the ...

Страница 74: ...he Envelopes If envelopes are wrinkling try envelopes made from a different kind of paper Generally textured envelopes do not print well in laser printers 1 Shuffle the envelope stack A 2 Then press down on the stack as shown B Loading Envelopes into the Multipurpose Tray 1 Open and extend the Multipurpose Tray C 2 Load the envelopes with the address side facing up against the left side of the tra...

Страница 75: ...o the LTR index mark Otherwise lift up on the back side of the guide and move it forward D 5 Lift the tab on the top of Side Guide 1 and slide it to the envelope size indicated on the tray bottom You may need to use both hands for this step E Match the right side of Side Guide 1 to the index markings on the bottom of the tray A D B Back Guide Lever Tray Front E C Side Guide 1 Caution There is a ti...

Страница 76: ... Squeeze the tab on the Envelope Guide and lift slightly adjusting to the envelopes length F 8 Squeeze the tab on the Side Guide 2 and slide to secure the envelope stack G 9 Reinsert the tray into the 500 sheet 2nd Cassette unit H Remember to reset the lever back into its locked position before you print regular paper G H F Envelope Guide Side Guide 2 ...

Страница 77: ... Landscape orientation icon and click OK Select Print from the File menu choose Tray 1 Manual Tray 1 or Tray 3 from the Paper source pop up menu and click Print If you select Tray 1 Manual as the paper source you will be alerted to insert an envelope each time you print note Choose Thick Paper in the printer driver or on the Operator Panel if the envelope is made of paper above 24lb Printing Envel...

Страница 78: ...rpose Tray 4 Adjust the MP Paper Guide to the transparencies For Best Results Use transparencies in letter or A4 size only Transparencies must be able to withstand temperatures of 392 F 200 C for at least 0 1 second Keep the paper path clean Transparencies are especially sensitive to dirt If shadows appear on either the top or bottom of the sheets refer to Chapter 7 Maintaining Your Printer for in...

Страница 79: ...abel sheets Make sure all labels are attached to the backing sheet Avoid label sheets that have the backing sheet material exposed Do not use label sheets with some labels already removed Be careful to align the label sheets in the Multipurpose Tray When adding more label sheets remove the ones already in the tray first and carefully stack them together Load no more than 30 label sheets at a time ...

Страница 80: ...74 SuperScript 1800 User s Guide ...

Страница 81: ...k Covers of the printer until it has cooled at least 15 minutes Do not use ammonia based cleaners They may react with the toner in the cartridge Do not use alcohol based cleaners on the printer exterior They may damage the plastic case Do not expose the Toner Cartridge to direct sunlight or bright room light Do not spill any liquid inside the printer or in the power cord connector Turn off and unp...

Страница 82: ...26 Follow these directions to replace the Toner Cartridge 1 Open the Top Cover A 2 Pull out the used Toner Cartridge B 3 Remove the new Toner Cartridge from its bag and shake it thoroughly as shown to distribute the toner C 4 Then rock the Toner Cartridge forward and back several times D 5 Facing the front of the printer gently place the new Toner Cartridge inside E and close the printer F When th...

Страница 83: ...canning unit and cleaning the outside of the printer Carefully follow these directions 1 Turn off the printer Open the Top Cover A 2 Remove the Toner Cartridge B 3 Using a soft lint free cloth gently wipe the internal toner cartridge area C 4 Detach the Laser Brush D and slide it horizontally across the laser scanning unit track as shown E 5 Replace the Laser Brush E Directions continued on next p...

Страница 84: ...f any stains or dust from the printer s exterior G note Do not use strong solvents or abrasive cleansers on plastic parts of the printer 8 If toner marks have been appearing on the back of your printouts you should also print out a Fuser cleaning sheet from the Operator Panel see page 50 G F ...

Страница 85: ...r 1 Turn off the printer A 2 Unplug the Power Cord and any connecting cables from the printer B 3 If applicable remove the printer from the 500 sheet 2nd Cassette and place it on a sturdy surface or cart C 4 If you are shipping your printer repack it in its original packaging and box B A Lift the printer properly C ...

Страница 86: ...80 SuperScript 1800 User s Guide ...

Страница 87: ...er must have its side cover removed because the options must be installed on the printer Controller Board This is a simple procedure and is described in this chapter note For information about ordering SuperScript 1800 options see Chapter 10 Technical Support Printer memory modules are available at your local computer retailer Printer Options 500 sheet 2nd Cassette Order Number 20 140 PostScript L...

Страница 88: ...nter 5 Keeping the printer level lift the printer up and onto the 500 sheet Cassette as shown B 6 Reconnect all cables 7 Turn on the printer C 8 Assure READY appears on the Operator Panel display 9 If you are using the Windows PostScript printer driver open the properties window for the driver view the Device Options if using Windows 98 or 98 or Device Settings if using Windows NT 4 0 and assure t...

Страница 89: ...e 10 100Base TX Network Interface Upgrade To access the Controller Board 1 Turn off the printer 2 Pull out the 500 sheet Cassette tray A 3 Disconnect all cables from printer 4 Position the printer so the right side of the printer can be worked on 5 Remove screws from the side cover then open back cover B 6 Pull tab to release the side cover C 7 Slide side cover towards the back of the printer D 8 ...

Страница 90: ...install a SIMM 1 Remove the printer side cover and access the printer controller board as described on page 83 2 Position the printer so you have access to the controller board 3 Figure A shows the controller board and the location of 2 SIMM slots used for printer memory 4 Locate the notch on the SIMM B 5 Position the SIMM into a slot so that the notch is at the bottom C 6 Snap the SIMM into posit...

Страница 91: ...3 Figure A shows the controller board and the location of the PostScript SIMM slot 4 Locate the notch on the SIMM B 5 Position the SIMM into the slot so that the notch is at the bottom C 6 Snap the SIMM into position D 7 Use the procedure in Step 1 as guide to replace printer side cover 500 sheet Cassette tray and printer cables 8 If not already done perform the following tasks For computers runni...

Страница 92: ...d as described on page 83 2 Position the printer so you have access to the back 3 Remove screw from the metal back plate A 4 Insert IrDA Interface Card into printer B 5 Connect card with socket on Controller Board C 6 Use screw removed in Step 3 to fasten the card D 7 Use the procedure in Step 1 as guide to replace the printer side cover 500 sheet Cassette tray and cables IrDA and Serial Connectio...

Страница 93: ...tion 1 Connect one end of a 9 pin shielded serial cable not included with the upgrade kit or printer to the serial port on the interface card 2 Connect the other end of the cable to your computer s serial port 3 Open the properties windows for your printer driver From the Windows Start button point to Settings then click on Printers Right button click on your computer s default printer driver Sele...

Страница 94: ... Step 1 as guide to replace printer side cover 500 sheet Cassette tray and printer cables LocalTalk and Serial Connection This section describes how to connect your Macintosh to the interface card s LocalTalk port and how to configure your Macintosh for using this connection The serial port on the interface card is reserved for computers running Windows 95 or 98 To complete the LocalTalk connectio...

Страница 95: ...pen the properties windows for your printer driver From the Windows Start button point to Settings then click on Printers Right button click on your computer s default printer driver icon Select Properties to open the printer properties window Click on the Details tab 4 From the Print to the following port drop down list select COM 1 or COM 2 The selection is based on which port the serial cable i...

Страница 96: ...ce Card 1 Remove the printer side cover and access the printer Controller Board as described on page 83 2 On the back of the printer remove the two screws from the metal back plate located on Interface Panel then remove plate A 3 Insert NIC into socket on controller board B 4 Use screw removed in Step 2 to fasten the card C 5 Use the procedure in Step 1 as guide to replace printer side panel 500 s...

Страница 97: ...ter problems Problem Solution Power light is off Check that the power cord is plugged into a live power outlet and the printer power switch is turned on Power light is on but printer does not print Verify that the Ready indicator light is on if it is not press the Go button Verify that all interface cable connections are tightly secured Printer does not operate by pressing the GO button Turn the p...

Страница 98: ... If more than two pages are involved in the jam the likelihood of recovery will diminish Jam Recovery can only be set in the Operator Panel menu tree see page 58 note Do not turn the printer off before clearing a paper jam If the Jam Recovery setting is On the printer will automatically reprint lost pages after a jam is cleared Understanding the Paper Path The following illustration shows the prin...

Страница 99: ...into the printer from either the Multipurpose Tray or one of the Cassette Trays Access is through the tray area See pages 94 and 95 for information on removing this jam Indicates the paper has jammed as it was moving under the Toner Cartridge Access is through the Top Cover See page 98 for information on removing this jam Indicates the paper has jammed after the first side was printed Access is th...

Страница 100: ... Panel will display JAM TRAY 1 If a paper edge is visible in the feed area use both hands to gently pull the paper out of the printer A 2 Remove any remaining paper from the Multipurpose Tray B 3 Reload the paper back into the Multipurpose Tray C 4 Open the Top Cover D 5 Close the Top Cover E note The Top Cover must be opened and closed in order to clear the paper jam message from the Operator Pan...

Страница 101: ...RAY 1 Slowly remove the cassette tray then remove any damaged paper from the tray A 2 If a paper edge is visible in the feed area use both hands to gently pull the paper down and out of the printer B 3 Reload paper into the cassette tray C Makesurethepaperstackisbelowthemetalcornertab in the tray 4 Slide the Cassette Tray back into the printer D 5 Open the Top Cover E 6 Close the Top Cover to clea...

Страница 102: ...Operator Panel will display JAM DPX TRAY This type of jam usually occurs when paper is being fed from the 500 sheet Cassette Tray 2 1 Pull the cassette tray out of the printer A 2 Pull down the metal plate inside the tray slot then pull out the jammed paper using both hands as shown B 3 Insert the cassette tray C 4 Open the Top Cover D 5 Close the Top Cover to clear the jam message E A B C D E ...

Страница 103: ...el will display JAM DPX BACK This type of jam means that the paper did not make it to the paper exit area when it was being processed in the duplexing unit 1 Open the Back Cover A 2 Hold both sides of the jammed paper and gently pull it out toward you B 3 Close the Back Cover C 4 Open the Top Cover D 5 Close the Top Cover to clear the jam message E A B C D E ...

Страница 104: ...f paper jam 1 If the jammed paper is visible in the Output Tray use both hands to gently pull the paper out of the printer A 2 Open the Top Cover B 3 Remove the Toner Cartridge and check the internal area C Caution The fuser area may be very hot Let the printer cool first and be careful 4 Use both hands to gently pull any jammed paper forward and up out of the printer D 5 Replace the Toner Cartrid...

Страница 105: ...el will display DPX BACK Follow the directions below to clear this type of paper jam 1 Open the Back Cover A 2 Hold both ends of the jammed paper or media and gently pull toward you B 3 Close the Back Cover C 4 If the top edge of the paper or media releases first gently pull up and out toward yourself D 5 Open the Top Cover E 6 Close the Top Cover to clear the jam message F A B C D E F ...

Страница 106: ... data by removing the source of the problem Other conditions require the printer to be turned off and then on again to reset it in which case any data is lost The following table lists messages that the Operator Panel can display Menu Item Value GO Continue Select Cancel NEC SuperScript 1800 Message Required Action The Toner Cartridge is getting low on toner This message is displayed when the Tone...

Страница 107: ... specified paper into Tray 1 The Output Bin Output Tray is full Remove paper from the tray Message Required Action Tray N has been removed where N is Tray 2 or 3 Insert correct tray The wrong toner cartridge has been placed in the printer Replace with an NEC SuperScript 1800 Toner Cartridge The printer received more data than can fit in its available memory Reduce the size of the print job or upgr...

Страница 108: ...f the printer see Chapter 8 for more information Problem Solution Solid White The Toner Cartridge may either be defective or out of toner The Toner Cartridge may be out of toner Replace the Toner Cartridge if necessary The Toner Cartridge may be defective Remove the Toner Cartridge and check for damage Replace if necessary Redistributing the Toner Solid Black The Toner Cartridge may be defective R...

Страница 109: ... the contamination Smeared Image The toner may be unevenly distributed inside the Toner Cartridge Remove the Toner Cartridge and redistribute the toner Check the Toner Cartridge for damage Problem Solution White Streak The Toner Cartridge may be defective Remove the cartridge and check for damage Replace if it is worn or has reached the end of its expected life Black Lines The Toner Cartridge may ...

Страница 110: ... new undamaged paper Make sure the paper is loaded properly Make sure the paper is not damp Damaged Print Make sure you are using only new undamaged paper Check for contamination along the paper path Make sure paper is not damp Make sure paper is properly loaded Problem Solution Wrinkled Paper Make sure you are using only new undamaged paper Make sure the paper is loaded properly Make sure paper i...

Страница 111: ...ted Open the Properties of PS driver Click on PostScript Click on the Advanced button The pure binary data is not supported Choose the others For Macintosh User Your printer name does not appear on the chooser dialog box Make sure that the printer is turned on Check that the LocalTalk cable is completely plugged into both the printer and the Macintosh The 2nd Cassette Tray Tray 3 is installed but ...

Страница 112: ...106 SuperScript 1800 User s Guide ...

Страница 113: ...eady when you contact NEC Model number Serial number Page count shown on the Printer Settings page Date and place of purchase NEC Maintenance agreement number if printer is already under agreement NEC Technical Support can help you with the initial installation of this product Please contact your operating system or network software vendor if you require assistance in optimizing or customizing you...

Страница 114: ...letin Board System You can use the NEC Bulletin Board System BBS to send messages and transfer files The BBS number is 978 742 8706 Writing NEC You can mail your questions and comments to NEC Technical Support at the following address Printer Technical Support Dept 3390 NEC Technologies Inc 305 Foster Street Littleton MA 01460 2004 ORDERING SUPPLIES To order printing supplies contact your SuperScr...

Страница 115: ...o furnish or install said items NEC reserves the right to modify or update SuperScript software as it deems necessary and to determine distribution policies for such changes to existing owners SUPERSCRIPT 1800 PRINTER LIMITED WARRANTY NEC TECHNOLOGIES INC hereinafter NECTECH warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the en...

Страница 116: ...e Please retain such proof of purchase with your records You can contact Customer Service and Technical Support by dialing 800 632 4650 Limitation of Damages and Implied Warranties NECTECH s sole liability for any defective product is limited to the repair or replacement of the product at our option NECTECH shall not be liable for 1 Damage to other property caused by any defects in this product da...

Страница 117: ...ns PCL 5e 6 Standard PostScript Level 2 optional Automatic Jam Recovery Automatically reprints jammed pages when enabled Interface Ports IEEE 1284 compliant parallel IrDA option Apple LocalTalk option Serial RS 232C option 10 100Base TX Ethernet with SuperScript 1800 Network Interface Upgrade Kit Power Requirements 100 127VAC 50 60Hz 3Hz Power Consumption Operating average 340 watts W average duri...

Страница 118: ...ope Inside 15 mm from left side and 10 mm from top bottom and right side of an envelope Noise Level Operating 50 dBA or less Standby 36 dBA or less Sleep Background Noise Clearance Space Front 20 500mm enough space so that cassettes can be removed Rear 12 300mm enough space to allow opening of the Back Cover Right 4 100mm Left 8 200mm enough space for ventilation Top 12 300mm enough space to allow...

Страница 119: ...thicknesses As a rule the larger the envelope is the more difficult it is to feed properly The way you load envelopes in Tray 1 and Tray 3 are different see Chapter 6 for instructions Designate Thick paper in the printer driver or on the Operator Panel when printing envelopes made from paper heavier than 24 lb Adhesive Labels Only use adhesive labels that are recommended for use in laser printers ...

Страница 120: ...ler and commercial letterhead printer that you will be using this media in a laser printer Storing Printer Supplies Avoid storing printer supplies such as Toner Cartridges and paper in direct sunlight near an open flame or in humid or dusty places Only use Toner Cartridges that have been designed exclusively for use with this printer Paper and Print Media You Should NOT Use in This Printer Paper j...

Страница 121: ...e supported by all printer languages Multipurpose Tray Tray 1 Paper Type Size U S Letter 8 1 2 x 11 215 9 mm x 279 4 mm Executive 7 25 x 10 5 184 mm x 267 mm Folio 8 5 x 13 215 9 mm x 330 mm U S Legal 8 5 x 14 215 9 mm x 355 mm Statement 5 5 x 8 5 140 mm x 216 mm A4 8 27 x 11 69 210 mm x 297 mm A5 5 84 x 8 26 148 mm x 210 mm A6 4 13 x 5 85 105 mm x 148 mm ISO B5 6 93 x 9 84 176 mm x 250 mm JIS B5 ...

Страница 122: ...76 mm x 250 mm JIS B5 7 17 x 10 12 182 mm x 257 mm Optional 500 Sheet 2nd Cassette Paper Type Size U S Letter 8 1 2 x 11 215 9 mm x 279 4 mm U S Legal 8 5 x 14 215 9 mm x 355 6 mm Executive 10 5 x 7 25 266 7 mm x 184 2 mm Folio 8 5 x 13 215 9 mm x 330 mm A4 8 27 x 11 69 210 mm x 297 mm ISO B5 6 93 x 9 84 176 mm x 250 mm JIS B5 7 17 x 10 12 182 mm x 257 mm COM10 4 125 x 9 5 104 8 mm x 241 3 mm Mona...

Страница 123: ... Legal 8 5 x 14 215 9 mm x 355 6 mm All the trays A4 8 27 x 11 69 210 mm x 297 mm All the trays Folio 8 5 x 13 215 9 mm x 330 mm All the trays Envelopes to Use in the Multipurpose Tray Tray 1 and 500 sheet 2nd Cassette Tray 3 Only Envelope Weight Size COM 10 20 28 lb 4 1 8 x 9 1 2 104 8 mm x 241 3 mm Monarch 20 28 lb 3 7 8 x 7 1 2 98 4 mm x 190 5 mm DL 80 g m2 110 mm x 220 mm C5 90 g m2 162 mm x 2...

Страница 124: ...118 SuperScript 1800 Series User s Guide ...

Страница 125: ... may result in hazardous radiation exposure Ozone Emission The corona assemblies found in laser printers and photocopiers generate ozone gas O3 as a by product of the electrophotographic process Ozone is only generated while the printer is printing while the coronas are energized UL Standards for Ozone The only existing standard for ozone emissions has been established by Underwriters Laboratory U...

Страница 126: ...sult the dealer or an experienced radio or TV technician for help Use a shielded and properly grounded I O cable to ensure compliance of this unit to the specified limits of the rules If your printer is the NEC SuperScript 1800N model or if you have installed the optional Network Interface Card NIC the printer meets the requirements of FCC Class A when connected to an Ethernet cable For Canadian U...

Страница 127: ...tware For information about using the Status Monitor see Chapter 4 Printer Software Displayed Image Status Message Corrective Action Ready None Offline Press the Go Continue button on the printer Printing None Power Save Mode None Hardware Error There is a problem with the printer s electronics Have a qualified technician inspect the printer Cover Open or Install Cartridge Assure the Top Cover is ...

Страница 128: ...nter will process print jobs after reaching operating temperature Displayed Image Status Message Corrective Action Insert Tray 2 Assure Tray 2 500 sheet Cassette is completely inserted in the printer Insert Tray 3 Assure Tray 3 500 sheet 2nd Cassette is completely inserted in the printer Invalid Cartridge Replace existing toner cartridge with a SuperScript 1800 Toner Cartridge Order 20 140 To orde...

Страница 129: ... IEEE 1284 bidirectional parallel cable 13 indicator light 48 information pages 51 Infrared interface installing 86 installing software for Macintosh 18 software for Windows 3 1x 18 software for Windows 95 98 15 software for Windows NT 4 0 17 insufficient memory 101 Interface Panel 8 interface ports 111 IrDA 1 J jam recovery 92 L label sheets 73 labels 113 laser cleaning brush 8 cleaning the beam ...

Страница 130: ...dows 95 and 98 features 24 Windows NT 4 0 document default properties 36 general properties 34 PCL6 printer driver Windows 3 1x features 40 Windows 95 and 98 features 22 Windows NT 4 0 document default properties 32 plain paper 59 PostScript errors 105 PostScript Level 2 Upgrade 85 PostScript Level 2 installing 85 power consumption 111 power cord 7 power requirements 111 power switch 8 Precautions...

Страница 131: ...release button 8 transfer roller 8 transparencies printable area on 72 Tray 1 8 Tray 2 8 U UL 119 UNIX 3 Unpacking 6 W warranty 109 watermarks 3 weight 6 111 Windows system requirements 2 Windows 3 1x opening the driver properties window 40 PCL5e printer driver 40 42 PCL6 printer driver 40 types of printer software 40 Windows 95 and 98 Opening the Driver Properties Window 21 PCL5e printer driver 2...

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