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5. Troubleshooting

Express5800/E120d-M Maintenance Guide

Chapter 1 Maintenance

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Содержание N8100-1909F

Страница 1: ...del Number N8100 1909F 1908F NEC Express Server Express5800 Series 10 025 01 104 02 December 2012 2nd Edition NEC Corporation 2012 Express5800 E120d M Chapter 1 Maintenance Chapter 2 Convenient Features Chapter 3 Appendix ...

Страница 2: ...tion of peripheral devices and ideal location for this server Chapter 3 Setting Up Your Server System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information PDF Installation Guide Windows Chapter 1 Installing Windows Installation of Windows and drivers and important information for installation Chapter 2 Installing the Bundled Software Installatio...

Страница 3: ...he Server and Consumables 14 1 3 Regarding the Transportation of This Server 14 1 4 Relocation and Storage 14 2 Daily Maintenance 16 2 1 Checking and Applying Updates 16 2 2 Checking Alerts 16 2 3 Checking STATUS LED 17 2 4 Backup 17 2 5 Cleaning 17 2 5 1 Cleaning the server 18 2 5 2 Cleaning the tape drive 18 2 5 3 Cleaning the keyboard and mouse 18 3 User Support 19 3 1 Maintenance Services 19 3...

Страница 4: ...2 BMC Reset 36 7 3 Forced Shutdown 37 7 4 Clearing BIOS Settings CMOS Memory 38 8 System Diagnostics 41 8 1 Test Items 41 8 2 Startup and Exit of System Diagnostics 41 9 Offline Tools 44 9 1 Starting Offline Tools 44 9 2 Functions of Offline Tools 45 9 3 Remote Control Feature 46 9 3 1 How to remotely control 46 Chapter 2 Convenient Features 47 1 System BIOS 48 1 1 Starting SETUP 48 1 2 Parameter ...

Страница 5: ... by EXPRESSBUILDER 97 6 4 Configure EXPRESSBUILDER Settings 97 7 EXPRESSSCOPE Engine 3 98 8 NEC ESMPRO 99 8 1 NEC ESMPRO Agent for Windows 99 8 2 NEC ESMPRO Manager 100 8 3 NEC ESMPRO Agent Extension 101 8 4 BMC Configuration 101 8 5 NEC ExpressUpdate Agent 101 9 NEC Product Info Collection Utility 102 9 1 Usage 102 10 Universal RAID Utility 103 10 1 Creating Logical Drive of RAID 6 103 Chapter 3 ...

Страница 6: ...e If the procedures described are not followed hardware failure data loss and other serious malfunctions could occur Note Indicates items that must be confirmed when handling the server or operating software Tips Indicates information that is helpful to keep in mind when using this server Hard disk drives Unless otherwise stated hard disk drives HDD described in this document refer to both of the ...

Страница 7: ...indows Server 2003 R2 Standard Windows Server 2003 R2 Enterprise Windows Server 2003 2 Windows Server 2003 Standard Windows Server 2003 Enterprise Windows 7 Windows 7 Professional 64 bit x64 Edition Windows 7 Professional 32 bit x86 Edition Windows Vista Windows Vista Business 64 bit x64 Edition Windows Vista Business 32 bit x86 Edition Windows XP Windows XP Professional x64 Edition Windows XP Pro...

Страница 8: ...ks or trademarks of Adaptec Inc of the United States LSI and the LSI logo design are trademarks or registered trademarks of LSI Corporation Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of Quantum Corporation of the United States PCI Express is a trademark of Peripheral Component Interconnect Special Interest Group Linux is a trademark...

Страница 9: ...e harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada Class A Emission Compliance Statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada C...

Страница 10: ...Regulatory Notices Express5800 E120d M Maintenance Guide 10 WEEE Directive Chinese RoHS ...

Страница 11: ...rs or omissions please contact your retailer 5 Regardless of these 4 items NEC Corporation assumes no responsibility for effects resulting from operations 6 The sample values used in this document are not the actual values Keep this document nearby so that you may refer to it as necessary Latest editions This document was created based on the information available at the time of its creation The s...

Страница 12: ...s how to collect information about the location where a failure occurred and its cause when the server malfunctions Refer to this section in case of a failure 5 Troubleshooting Describes how to identify the causes of problems and what actions are to be taken to address them Refer to this section when you suspect a failure 6 Windows System Recovery Describes Windows recovery setup Refer to this sec...

Страница 13: ... s responsibility to erase the data Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data Data seems to be erased when you empty Recycle Bin of Windows or execute the format command of the operating system However the actual data remains on the hard disk drive Data not erased completely might be restored by special software ...

Страница 14: ...riod of time and require replacement For stable operation of the server NEC recommends you regularly replace these components Contact your sales representative for information on replacement or the lifetime of components 1 3 Regarding the Transportation of This Server This server and or some of the associated optional devices uses lithium metal batteries or lithium ion batteries Regulations for ai...

Страница 15: ...l conditions of the storage area temperature 10 C to 55 C humidity 20 to 80 No dew condensation is permitted Tips Make backup copies of important data stored in the hard disk drive 1 Power off the server POWER LED goes off 2 Unplug the power cord of the server from the power outlet 3 Disconnect all the cables from the server 4 Pack the server securely to protect from damage shock and vibration Imp...

Страница 16: ...rmware driver and others of the server and peripheral devices on our website We recommend that the latest update always be applied for stable system operation NEC corporate site http www nec com Support Downloads Tips Download and apply the latest update yourself NEC recommends that you back up data for a rainy day before applying the latest update 2 2 Checking Alerts Use NEC ESMPRO Manager for Wi...

Страница 17: ...a on HDD If RAID System has been setup on your system back up RAID Configuration Data We also recommend that you back up it after a rebuilt required due to HDD failure For information on RAID Configuration Data backup refer to the utility offered by EXPRESSBUILDER in Chapter 2 6 Details of EXPRESSBUILDER 2 5 Cleaning Regularly clean the server to keep it in good condition WARNING Be sure to observ...

Страница 18: ... with cold or lukewarm water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server with a dry cloth 2 5 2 Cleaning the tape drive A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge Periodically clean the tape drive with the des...

Страница 19: ...red follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Refer to Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the action as instructed 3 Confirm that the required software has been properly installed 4 Scan for viruses using a commercial Antivirus Software If the problem persists after taking the measures above co...

Страница 20: ...s Server 2008 R2 Windows Server 2008 1 Select Administrative Tool and then Event Viewer from Control Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Select Save All Event As from Action menu 4 Enter the file name of the archived log i...

Страница 21: ...quire necessary information You can specify any location for saving the diagnostic information For details refer to Chapter 1 5 1 Specifying Memory Dump Settings Debug Information in Installation Guide Windows Consult with your sales representative before dumping the memory Dumping the memory while the server is in operating normally may affect the system operation Important A message indicating i...

Страница 22: ...outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be linked with UPS using the BIOS Setup utility Did you press the POWER switch When power cord is connected the initialization of management controller starts During initialization the POWER LED lights amber To power on the server press the POWER switch after the amber POWER LED is unlit The screen...

Страница 23: ...ded with the server If the same error persists contact your service representative EXPRESSBUILDER could not get the hardware parameters of this motherboard This version is not designed for this computer or the motherboard may be broken EXPRESSBUILDER could not find the hardware information on motherboard Contact your sales representative The file that EXPRESSBUILDER tried to operate was not found ...

Страница 24: ...on a disk under the RAID Controller install the OS using the EXPRESSBUILDER DVD If important data is still on a Logical Drive be sure to make a backup copy of it before installation If you want to create several Logical Drives create additional Logical Drives with the RAID System configuration utility after installing Windows A product key was not requested For Windows Server 2008 R2 Windows Serve...

Страница 25: ...s Activation Service Process Model Configuration APIs Remote Server Administration Tool Role Administration Tools Web Server IIS Tools The features listed above are activated because they are required for the installation of IIS basic features The Telnet Service is not installed Change the computer name to 14 characters or less and then install the Telnet Service according to the following procedu...

Страница 26: ... the mounting is restricted Check the mounting restrictions of the server and then mount the RAID Controller on the correct slot If the RAID Controller is not recognized as connected although the above action has been taken the RAID Controller may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Are Hard Disk Drives properly i...

Страница 27: ... Have you finished license authentication for Windows product The above message will appear if you use Windows Server 2008 R2 or Windows Server 2008 with the unauthenticated license Select Get genuine now and proceed license authentication The above message is an example of request for license authentication The message displayed on screen may differ from this depending on the license ...

Страница 28: ...ive using backup data Fails to automatically rebuild the Hard Disk Drive Did you secure sufficient time for replacing the Hard Disk Drive hot swap To make auto rebuild work secure at least 90 seconds from when a Hard Disk Drive is removed to when the drive is installed The Hard Disk Drive failed Contact the maintenance service company with which you signed up or the dealer where you purchased the ...

Страница 29: ...e dealer where you purchased the product Event ID129 The following message appears on Windows Event Log Event source megasas2 Event ID 129 Type Warning Description Reset to device Device RaidPortX was issued Retry by OS has succeeded It is not the problem in operating the system Note A different number replaces X depending on the system Event ID505 If the N8103 153 or N8103 162 extra battery is mo...

Страница 30: ...rive is not accessed When Patrol Read is running the DISK LED flashes even if the Hard Disk Drive is not being accessed If SATA Hard Disk Drive is used the DISK LED may stay on When N8190 153 154 is used the names of the Fibre Channel controllers may appear with different names on Device Manager When N8190 153 154 is used in Windows Server 2008 R2 or Windows Server 2008 a different controller name...

Страница 31: ...ails to make correct settings Some devices connected to the serial or USB port may require I O port address or operation mode settings Refer to the manual that comes with the device to make correct settings The keyboard or mouse does not work Is the cable properly connected Make sure that the cable is connected to the USB connector on the front or rear of the server Is BIOS configuration correct Y...

Страница 32: ...ttings correct You can disable the internal network controller using the BIOS setup utility Check the settings with BIOS setup utility Have you completed protocol and services settings Verity that the network driver for the server network controller has been installed Also verify that protocol such as TCP IP or various services have been properly specified Are transfer rate settings correct Verify...

Страница 33: ...ck the icon of the set DVD drive Some menu items are grayed out Is your system environment correct Some software requires administrator authority or needs to be operated on the server Run on the appropriate environment 5 10 For Bundled Software NEC ESMPRO Agent For details of NEC ESMPRO Agent refer to NEC ESMPRO Agent Installation Guide in EXPRESSBUILDER or its help NEC ESMPRO Manager For details ...

Страница 34: ...nce Guide 34 Chapter 1 Maintenance 5 12 When Power Off The power is not turned off Is the suppression feature of the power switch enabled Restart the system once and start the BIOS setup utility The menu to be confirmed Server Power Switch Inhibit ...

Страница 35: ...nding on the server configuration you may be required to create copies of OEM drivers on removable media 6 1 Recovery of Windows Server 2008 R2 and Windows Server 2008 If Windows does not start for some reason you can recover Windows using the system recovery option Be sure to perform this operation under the supervision of a user or administrator who has a thorough knowledge of this option For de...

Страница 36: ...eys This clears all the data in progress in memory and restarts the server Note To reset the server when it is not frozen make sure that no processing is in progress 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Do not press BMC RESET Switch in usual operation To reset the BMC press BMC RESET Switch at least five seconds Remote management feature is dis...

Страница 37: ... reset does not work Continue to hold POWER Switch of the server for at least 4 seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power on function is used cycle the power once to load the OS after the power has been forcibly turned off and then turn off the power again by shutting down the OS POWER Swit...

Страница 38: ...Setup utility SETUP by using the similar way Tips When the server works use the BIOS setup utility SETUP to return the settings to the factory defaults To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Do not change any other jumper switch settings Any change may cause the server to fail or malfunction CMOS clear jumper CMOS_CLR ...

Страница 39: ...ons in Precautions for Use in User s Guide Make sure to complete installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For detailed information on static electricity refer to Chapter 2 1 2 Anti static Measures in User s Guide Clearing CMOS memory 1 Refer to Getting Started provided with this...

Страница 40: ... settings 4 Install the component you have removed in earlier step and press the POWER switch 5 POST halts with the following error message ERROR 8007 SETUP Menu Password cleared by Jumper Press F1 to resume F2 to Setup 6 Your password has been cleared To set new password press F2 key to start BIOS Setup Utility and then change the password Next execute Save Changes and Exit 7 Turn off the power a...

Страница 41: ...with the LAN cable connected may affect the network Tips On checking hard disk drives no data is written to the disk 8 2 Startup and Exit of System Diagnostics Start up System Diagnostics in the following procedure If the server is running shut it down 1 Start up EXPRESSBUILDER and select Tool menu from Boot menu For information on starting up EXPRESSBUILDER refer to Chapter 2 6 Details of EXPRESS...

Страница 42: ...ws the details of the keys to operate window Test summary window Shows the results of each test that executed the diagnostics Move the cursor and press Enter key on the cursor line to display the details of the test When an error is detected by the System Diagnostics the relevant test result in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right s...

Страница 43: ...creen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect a FAT formatted removable media and then select Save F Option Optional features can be used from this menu Reboot Reboots the hardware 5 Select Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD from the...

Страница 44: ...lowing steps 1 Turn on the peripheral devices and then the server 2 Press F4 key while the message below is displayed Press F2 SETUP F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion When you select a keyboard type the following menu is displayed 4 Select Maintenance Utility or BMC Configuration to start each tool Refer to 9 2 Functions of Offline Tools for details...

Страница 45: ...sentative if a trouble that requires Off line Maintenance Utility occurs After starting up the Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in IPMI Intelligent Platform Management Interface and also back up such information Using this feature system errors and eve...

Страница 46: ...How to remotely control Control from a LAN connected PC for Management using the remote KVM of EXPRESSSCOPE Engine 3 For details of the remote KVM refer to EXPRESSSCOPE Engine 3 User s Guide in EXPRESSBUILDER Note Connect the LAN cable to the connector on management LAN port Or if Shared BMC LAN feature is used connect the LAN cable to the corresponding LAN connector The Console Redirection featur...

Страница 47: ...DD 4 Power Control Features Describes the power control feature 5 RAID System Configuration Describes the RAID configuration utility installed in the server 6 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 7 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 8 NEC ESMPRO Describes NEC ESMPRO Manager applications to manage and monitor the server 9 NEC Product Info ...

Страница 48: ...of the screen Press F2 SETUP a different message may appear depending on your environment If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 key while expanding option ROM 1 2 Parameter Descriptions The SETUP utility has the following six major menus Main menu Advanced menu Security menu Server menu Boot menu Save Exit menu These menu has ...

Страница 49: ...ano Select a display language for SETUP If you run SETUP with BIOS Redirection Port enabled other than Disabled English is automatically selected At that time you cannot change setting of System Language If BIOS Redirection Port is set to Disabled the language set in this option is used at the next startup of SETUP and you can change the language setting System Date WWW MM DD YYYY Set the system d...

Страница 50: ...For the menus that show a to their left select a menu and press the Enter key to display its submenu 1 Processor Configuration submenu From the Advanced menu select Processor Configuration and then press the Enter key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the Enter key to show its submenus ...

Страница 51: ...Enabled Set the optimal access from memory to cache to either Enabled or Disabled Execute Disabled Bit Disabled Enabled Enable or disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel Virtualization Technology feature to virtualize processor Active Processor Cores All 1 7 Specify the number...

Страница 52: ...rocessor 1 supports Intel 64 architecture Hyper Threading Information Only Supported is displayed when Processor 1 supports Hyper Threading Technology feature Processor 2 CPUID Information Only ID of Processor 2 is displayed by a numerical value Not Installed indicates that no processor is installed in processor socket 2 Processor Type Information Only Type of Processor 2 is displayed Processor Sp...

Страница 53: ...ure to report Processor C7 State to OS Package C state Limit C0 C2 C6 No Limit Specify the upper limit for Package C State of processor EIST Disabled Enabled Enable or disable the Enhanced Intel SpeedStep Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performance Balanced Performance Balanced Energy Energy Efficient Specify wh...

Страница 54: ...on is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are reconfigured Memory Frequency Limit Auto 800 MHz 1066 MHz 1333 MHz 1600 MHz Specify the upper limit of operating frequency of memory The operating frequency may be lowered than the specified value depending on memory configuration Memory Voltage 1 ...

Страница 55: ...Information Only Memory capacity available in an area under 4 GB is displayed Current Memory Speed Information Only The current memory operating frequency is displayed CPU1_DIMM1 6 Status CPU2_DIMM1 6 Status Information Only Capacity and status of each DIMM is displayed Number Indicates memory capacity and DIMM is working normally Number Error Indicates memory capacity and failed DIMM is enabled D...

Страница 56: ... below For details about the options see the table below Option Parameter Descriptions PCI Device Controller and Option ROM Settings PCI Link Speed Settings ASPM Support Disabled Auto Specify energy saving level of Active State Power Management When Auto is selected an appropriate level is automatically specified 4GB PCI Hole Granularity 3 GB 2 GB 1 5 GB 1 GB Specify the size of address space for ...

Страница 57: ... LAN Controller Disabled Enabled Enable or disable the on board LAN controller LAN1 Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for on board LAN 1 LAN2 Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for on board LAN 2 PCI1 2 Slot Option ROM Disabled Enabled Enable or disable the expansion of option ROM on each PCI slot Factory settings Note For a ...

Страница 58: ...eter Descriptions Target Link Speed Limit Auto 2 5 GT s 5 0 GT s Specify the upper limit of link speed of onboard PCI device and PCI devices connected to each PCI slot PCI1 2 Slot Link Speed Limit 2 5 GT s 5 0 GT s 8 0 GT ｓ Specify the upper limit of link speed of PCI device in each PCI slot in the range not exceeding the speed specified in Target Link Speed Limit Factory settings ...

Страница 59: ...orted depending on OS Periodic SMI Disabled Enabled Enable or disable periodic SM interrupt VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Directed I O feature Virtualization of I O feature This option is displayed only when the installed processor supports this feature I OAT Disabled Enabled Enable or disable Intel I O Acceleration Technology feature Wake On LAN PME...

Страница 60: ...has on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Descriptions SATA Information SATA Mode Disabled IDE Mode AHCI Mode Set SATA Mode Hard Disk Pre Delay Disabled 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Specify delay time before HDD is accessed during POST Factor...

Страница 61: ...nformation submenu For details about the options see the table below display only Option Parameter Descriptions SATA Port0 Information Only A device connected to each port is displayed Not Present is displayed if the slot has no device connected SATA Port1 SATA Port2 SATA Port3 Factory settings ...

Страница 62: ...enu screen shown below For details about the options see the table below Option Parameter Descriptions Device Reset Timeout 10 sec 20 sec 30 sec 40 sec Specify the timeout period when Start Unit command is issued to USB Mass Storage Device Controller Timeout 1 sec 5 sec 10 sec 20 sec Specify the timeout period when Control Bulk and Interrupt Transfer commands are issued to USB Controller Factory s...

Страница 63: ...erial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and then press the Enter key to display the menu screen shown below ...

Страница 64: ...errupt IRQ 4 IRQ 3 Specify the interrupt for serial port B Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console redirection feature for the specified serial port Specifying Serial Port A or Serial Port B allows direct connection via terminal unit Options for connection shown below are displayed Terminal Type VT100 VT UTF8 PC ANSI Sel...

Страница 65: ... maintenance service company If you want to clear password refer to Chapter 1 7 Resetting and Clearing Server For details about the options see the table below Option Parameter Descriptions Password Configuration Administrator Password Up to 20 alphanumeric characters When the Enter key is pressed the password entry screen to set administrative right is displayed This password can be used to acces...

Страница 66: ...e that requires a password entry on boot This option can be selected when Administrator Password is set Disable USB Ports Disabled Front Internal Front Internal Select a port to be disabled Note that USB keyboard is enabled only while the POST is running Remote Keyboard and Mouse Disabled Enabled Enable or disable the remote keyboard and mouse supported by BMC Factory settings ...

Страница 67: ...le FRB2 Timer Always Reset Specify how the system should operate if FRB level 2 errors occur Boot Monitoring Disabled 5 60 minutes Enable or disable the boot monitoring feature and specify the timeout period To use this feature NEC ESMPRO Agent must be installed on OS If starting up an OS on which it is not installed disable this feature Boot Monitoring Policy Retry 3 times Always Reset Specify th...

Страница 68: ...booting when POST detects an error until user s response is made When set to Disabled continues OS booting regardless of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST detects a memory degradation error until user s response is made This option is valid only when POST Error Pause is set to Enabled Even ...

Страница 69: ...rt Number Information Only The part number of chassis is displayed Chassis Serial Number Information Only The serial number of chassis is displayed Onboard LAN1 MAC Information Only The MAC address of onboard LAN1 is displayed Onboard LAN2 MAC Information Only The MAC address of onboard LAN2 is displayed Management LAN MAC Information Only The MAC address of management LAN port is displayed BMC De...

Страница 70: ...the table below Power On Delay Time Mode Manually Setting Random Select a method to specify the delay time before powering on DC power Available options are User specified value or random value This option is selectable when Power On or Last State is specified in AC LINK Delay Time 45 600 Specify the delay time within the range between xx and 600 seconds The minimum configurable time is displayed ...

Страница 71: ...th the AC LINK setting System status before AC power was turned off AC LINK setting Stay Off Last State Power On Operating DC power is ON Off On On Abort DC power is also OFF Off Off On Forced shutdown Off On On Continue pressing the POWER switch for at least 4 seconds to forcibly turn off the power Tips If an uninterruptible power supply UPS is used for automatic operation set the AC LINK to Powe...

Страница 72: ...s option is shown as Unavailable and inaccessible run with Disabled state automatically Bootup Numlock State On Off Enable or disable Numlock feature of keyboard Setup Prompt Timeout 0 65535 Specify the time until the F2 is pressed to launch SETUP Available range is between 0 and 65535 seconds Boot Option Priorities Boot Option 1 These items display the priority of boot devices If all of the Boot ...

Страница 73: ... is newly connected the priority lowest in its BBS Priorities is assigned to that device If a bootable device is disconnected from the server the relevant device is removed from BBS Priorities When Load Setup Defaults is executed on Save Exit menu the Boot Option and BBS Priorities are changed as follows Boot Option Priorities Boot Option 1 CD DVD ROM Drive Boot Option 2 Floppy Drive Boot Option 3...

Страница 74: ...and Exit The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the system automatically reboots c Save Changes Changes are saved in NVRAM d Discard Changes The changes are discarded and the settings are reset to the one at startup of SETUP utility e Load Setup Defaults This option resets all values in the SET...

Страница 75: ...ration You can set configuration information to BMC Refer to 2 3 Setting BMC Configuration for details b Clear BMC SEL You can erase BMC SEL System Event Log Refer to 2 4 Clear BMC Configuration for details c BMC Initialization You can restore the BMC Configuration information to the default value except for some items including ECO Refer to 2 5 Initializing BMC for details d BMC Reset You can res...

Страница 76: ...twork for details b User Management You can manage users who use BMC Refer to 2 3 2 User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting Refer to 2 3 3 Mail Alert for details d SNMP Alert You can view SNMP alert issued from BMC and change parameter setting Refer to 2 3 4 SNMP Alert for details e System Operation You can set parameters for ...

Страница 77: ... at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address MAC Address of BMC is displayed DHCP Determine whether to dynamically obtain an IP address from a DHCP server If the item is set Enable and applied BMC set the value obtained from DHCP server on IP Address Subnet Mask and Default...

Страница 78: ...hen set to Shared BMC LAN the system OS LAN port also transmits or receives data Thus the network performance may be reduced due to load of system LAN or BMC LAN 3 If an illegal value is specified for subnet mask an error message is displayed and setting is disabled 4 Can be changed only when DHCP is set to Disable 5 Can be changed only when DHCP is set to Enable 6 Host Name should be within 63 ch...

Страница 79: ...nistrator Active Directory Property Active Directory Authentication Enable or disable Active Directory authentication Disable User Domain Name Specify the user domain name 5 6 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controller 1 5 7 Enable Server Address1 Specify IP address of Domain Controller 1 5 8 Blank ...

Страница 80: ...I characters excluding blank quotation ampersand question mark equal sign and can be used 4 Privileges are defined as follows Administrator User who has administrator right All operations are allowed Operator User who can operate the machine Session management license registration remote KVM media configuration and update are not allowed User General user Viewing IPMI information only is allowed 5...

Страница 81: ...To 1 2 3 Blank To 2 Select Enable Disable of To 2 1 Disable To 2 E Mail Address Specify the mail address of To 2 2 3 Blank To 3 Select Enable Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject Specify the Subject 4 Blank SMTP Server SMTP Server Specify t...

Страница 82: ...an alert by mail 10 1 When Mail Alert is enabled at least one addresses should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters including alphanumeric hyphen underscore period and at mark can be used 4 Up to 63 alphanumeric characters excluding and can be used 5 Up to 255 alphanumeric characters hyphen and period can be used for full domain name or IP address 6 ...

Страница 83: ...ondary receiver 5 0 0 0 0 Alert Reciever3 Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error is detected in each sensor type the alert is sent to the checked address Error Warning When Error or Warning is detected in each sensor type the alert is se...

Страница 84: ...se cursor Relative Absoluite Relative Keyboard Language Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of remote CD DVD port when encryption is disabled 1 5120 Remote USB Memory No Encryption Display the port number of remote USB memory when encryption i...

Страница 85: ... be cleared by selecting Reset xxxxx statistics Power Supply Shows Current Maximum Minimum Average power consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 3 Configuration Aggressive Mode Enable or disable Aggressive Mode Disable Power Threshold Pa Specify power threshold in Ag...

Страница 86: ...on Performance Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable values are between 0 and Number of maximum cores 1 8 0 1 These values are reference purpose only Each value might be different from the actual value which depends on your precise server configuration 2 Technology that decreases frequency or duty cycle of clock and suppresses power consumption 3 This ite...

Страница 87: ...Authentication Key 4 5 Guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository are cleared 2 Disabling Platform Event Filter also disables SNMP alert 3 When BMC can be managed directly from NEC ESMPRO Manager Ver 5 4 or later this item must be set to Enable If it is set to Enable Authenticatio...

Страница 88: ... All of BMC configuration parameters will be restored to the default settings Do you really initialize BMC Yes Enter No ESC Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes BMC settings and restores the default value except for ECO setting After initialization it takes about one minute to restart BMC 2 6 Resetting BMC If you select BMC Re...

Страница 89: ...3 1 Notes on Using Flash FDD Flash FDD is only intended as a temporary means of recording a driver so do not use it to back up data 3 1 1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD if the data is lost 3 1 2 Handling Flash FDD Flash FDD is consumables If Flash FDD causes an error use a new Flash FDD Do not turn off the server while the access LED of ...

Страница 90: ...ter 2 Convenient Features 3 1 3 Use in EXPRESSBUILDER 1 Connect Flash FDD after Top Menu appears 2 When you exit EXPRESSBUILDER remove Flash FDD from the server first 3 Click Remove in the lower right corner of the menu to disable Flash FDD and then remove it ...

Страница 91: ... or NEC ESMPRO Manager online help 4 1 Supported OS The power control feature is available for the following OSs OSs that support the power control feature Windows Server 2008 Standard Windows Server 2008 Enterprise Windows Server 2008 Standard x64 Windows Server 2008 Enterprise x64 Windows Server 2008 R2 Standard x64 Windows Server 2008 R2 Enterprise x64 4 2 Notes on Using Windows Server 2008 The...

Страница 92: ...ve Logical Drive Logical Drive Drive group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a command provided by Universal RAID Utility For details refer to Universal RAID Utility User s Guide 2 Numbering Numbers indicating RAID Controller configuration differ between WebBIOS and Universal RAID Utility as shown in the table below Refer to Universal RAID Utility User s G...

Страница 93: ...ues WebBIOS and display levels Universal RAID Utility Item Setting values of WebBIOS Display levels of Universal RAID Utility Rebuild priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Patrol Read priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Consistency Check priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Values to be set on Universal RAID Utility Item Selection levels of Universal RA...

Страница 94: ...n Chapter 2 6 2 Menu 3 Autorun Menu appears 6 2 Menu EXPRESSBUILDER is operated by using onscreen menus 1 Boot Selection Menu When EXPRESSBUILDER starts from DVD below menu appears Use the upper and lower arrow keys to move the cursor and then press Enter key to select it Os installation default is selected if no key is pressed If Os installation is selected Top menu shown in 2 Top Menu appears af...

Страница 95: ...ystem is performed Install an OS separately after setting up the RAID configuration Click Default to reset the RAID configuration to the default values Click Settings to launch the setup wizard and set up the RAID configuration by following the instructions on the screen Click Skip to cancel the RAID configuration setup b Invoke various utilities Start a utility provided by EXPRESSBUILDER For deta...

Страница 96: ... 1 8 System Diagnostics 4 Autorun Menu Autorun menu allows you to read documents or to install bundled software Adobe Reader is needed to view or print documents because all documents are provided as PDF files If Autorun Menu does not launch eject the DVD and then insert it again Autorun Menu can be re displayed by selecting Computer this is My Computer on XP from Explorer and then double clicking...

Страница 97: ... a external utility stored in removable media Use this function only for utilities provided by NEC Note The operation of external utilities provided by companies other than NEC is not guaranteed 6 4 Configure EXPRESSBUILDER Settings EXPRESSBUILDER settings can be configured when you select Configure EXPRESSBUILDER settings from Top Menu described in Chapter 2 6 2 Menu 2 Top Menu as follows 1 Load ...

Страница 98: ...ge Connecting the management LAN port to your network enables you to do the following from a remote site via a Web browser and SSH client Managing the server Operating KVM keyboard video and mouse from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console In order to activate these functions the optional N8115 04 Remote KVM and Media License are r...

Страница 99: ...M R120d 2M Maintenance Guide 99 Chapter 2 Convenient Features 8 NEC ESMPRO 8 1 NEC ESMPRO Agent for Windows For details of NEC ESMPRO Agent for Windows refer to NEC ESMPRO Agent Installation Guide Windows in EXPRESSBUILDER or its help ...

Страница 100: ...8 2 NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System To use these features install the bundled software such as NEC ESMPRO Agent on the server Refer to NEC ESMPRO Manager Installation Guide or online help of NEC ESMPRO for details ...

Страница 101: ...ns to this server s BMC For details refer to BMC Configuration User s Guide in EXPRESSBUILDER 8 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent enables you to manage and update the versions of the firmware and software installed in this server By using NEC ExpressUpdate you can install the downloaded packages easily For details refer to NEC ExpressUpdate Agent Installation Guide in EXPRESSBUILDE...

Страница 102: ...y allows you to collect server information Product Info for maintenance 9 1 Usage Execute stdclct collect exe contained in the installation folder of this utility By default this utility has been installed to the C ezclct folder The log folder is created in stdclct folder and Product Info is stored in a compressed zip file Tips Log on to Windows with an account that has an administrator privilege ...

Страница 103: ...D 0 1 5 6 N8103 160 RAID Controller 1GB RAID 0 1 5 6 For information about installing Universal RAID Utility refer to Universal RAID Utility in Installation Guide Windows Refer to Universal RAID Utility User s Guide in EXPRESSBUILDER for more information about operating instructions and functions 10 1 Creating Logical Drive of RAID 6 You must use four or more Physical Devices to create a RAID 6 Lo...

Страница 104: ...st of error messages for errors detected by a self diagnostic test called POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Processor Utilization Describes how to check power consumption in watts intake temperature and logical processor utilizations 3 3 ...

Страница 105: ...is detected repeatedly in spite of re setting contact your sales representative 8001 Real time clock error Real time clock error was detected Start SETUP and then specify the correct date and time If the same error is detected repeatedly in spite of re setting contact your sales representative 8002 Check date and time settings Incorrect date and time set on real time clock was detected 8003 System...

Страница 106: ...e measures by referring the error information in BIOS release note or contact your sales representative 8021 Recovery jumper is set but recovery images is not found Recovery jumper is set but recovery of BIOS failed Contact your sales representative 8800 DXE_NB_ERROR An error was detected during initialization of chipset 8801 DXE_NO_CON_IN An error was detected during initialization of console 880...

Страница 107: ...M6 An error was detected in CPU1_DIMM6 A007 Memory Error detected in CPU2_DIMM1 An error was detected in CPU2_DIMM1 A008 Memory Error detected in CPU2_DIMM2 An error was detected in CPU2_DIMM2 A009 Memory Error detected in CPU2_DIMM3 An error was detected in CPU2_DIMM3 A00A Memory Error detected in CPU2_DIMM4 An error was detected in CPU2_DIMM4 A00B Memory Error detected in CPU2_DIMM5 An error was...

Страница 108: ...E83 CPU1_DIMM3 with error is enabled An error in CPU1_DIMM3 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE84 CPU1_DIMM4 with error is enabled An error in CPU1_DIMM4 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE85 CPU1_DIMM5 with error is enabled An error in CPU1_DIMM5 was detected but because all memory is c...

Страница 109: ... Configuration and specify the setting again in a way that the values of Base I O or Interrupt in Serial Port A and Serial Port B will not be the same B030 PCI System Error on Bus Device Function PCI SERR was detected Contact your sales representative B040 PCI Parity Error on Bus Device Function PCI PERR was detected B201 Onboard LAN 1 PCIe Link Failure Connection failure of PCIe bus was detected ...

Страница 110: ...ta checksum bad A checksum error was detected while reading FRU data C061 1st SMBus device Error detected An error was detected on 1st SM Bus C062 2nd SMBus device Error detected An error was detected on 2nd SM Bus C063 3rd SMBus device Error detected An error was detected on 3rd SM Bus C064 4th SMBus device Error detected An error was detected on 4th SM Bus C065 5th SMBus device Error detected An...

Страница 111: ...conds then restart the server If the same error is detected repeatedly contact your sales representative C117 BMC internal exception BMC internal error was detected C118 BMC A D timeout error BMC A D timeout error was detected C119 SDR repository corrupt BMC error or illegal SDR data was detected Unplug the power cord wait for at least 30 seconds then restart the server If the same error is detect...

Страница 112: ... Inconsistency in the hardware information of the sensor data record was detected Contact your sales representative C302 Hardware configuration error Illegal hardware configuration was detected C310 Hardware configuration of cooling is insufficient Detected that cooling power is insufficient in this hardware configuration C320 Unmatched PSUs Unmatched power supply units are configured Check the in...

Страница 113: ...place DIMM or motherboard 1 5 2 1 The processor is not installed Or failed to detect processor Make sure that the processor is correctly mounted If the same error is detected repeatedly ask your sales representative to replace DIMM or motherboard 1 1 Failed to detect graphics controller Ask your sales representative to replace motherboard 1 POST detected an error Ask your sales representative to r...

Страница 114: ...n appropriate action No Available Memory in System No available memory is installed Make sure that the memory is correctly installed If the same message is displayed repeatedly contact your sales representative Error Pause in POST POST detected an error and paused Check the message displayed on LCD and take an appropriate action Entering BIOS SETUP MENU Starting up BIOS SETUP MENU This is not an e...

Страница 115: ...t your service representative PCIx Slot Uncorrectable Error x PCI slot number Uncorrectable error was detected on PCIe bus of PCI card installed in PCI slot x Contact your sales representative PCI Express Uncorrectable Error x x Onboard PCI device number Uncorrectable error was detected on PCIe bus of onboard PCIe device Contact your sales representative Messages displayed on a lower LCD line BMC ...

Страница 116: ...Critical Processor2 Thermal Control Upper Critical DUMP Request The DUMP button was pressed Wait until collecting the memory dump data has finished OS shutdown Alm An OS stop error occurred Record the displayed message wait until collecting the memory dump data has finished and then contact your sales representative and request repairs Power Supply1 Failure detected A power supply unit abnormality...

Страница 117: ...ed for CPU2 DIMM5 CPU2_DIMM6 Uncorrectable Error An unrecoverable error occurred for CPU2 DIMM6 Processor1 Internal Error An internal error IERR occurred on CPU1 Processor2 Internal Error An internal error IERR occurred on CPU2 Sensor Failure Detected Abnormality in a sensor was detected SMI timeout A timeout occurred while servicing system management interrupts IPMI Watchdog timer timeout Power o...

Страница 118: ...m was detected It is possible that a fan has failed or is clogged Contact your sales representative and request repairs System Rear FAN2 Lower Non Critical System Rear FAN3 Lower Non Critical System Rear FAN4 Lower Non Critical System Front FAN1 Lower Non Critical System Front FAN2 Lower Non Critical System Front FAN3 Lower Non Critical System Front FAN4 Lower Non Critical ...

Страница 119: ...t microsoft com kb 976072 en us 4 b57nd60a Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter Pack If the message appears upon system startup or upon applying Starter Pack there is no problem in system operation 4 l2nd Warning Broadcom BCM57711 xx The network link is down Ch...

Страница 120: ... 00 00 00 00 00 0030 FF FF FF FF 06 00 00 00 yyyy 0038 40 00 00 00 00 00 00 00 0040 00 00 06 12 08 00 00 10 0048 00 00 00 00 3C 00 00 00 0050 00 00 00 00 80 A2 BA 86 o 0058 00 00 00 00 08 B0 BD 86 0060 00 00 00 00 00 00 00 00 0068 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 0078 00 00 00 00 00 00 00 00 0080 00 00 00 00 00 00 00 00 0088 00 00 00 00 00 00 00 00 15 ebdrv Error lm_sp c 2450 E...

Страница 121: ...io disk ven_nec prod_is torage_1000 rev_1000 1 7f6ac24 0 3030303030303030313030303 03032383030304636 GUID 0000000000007 e00 GUID 00000000000002B8 x00560000 0000000000000000 0 00000000004866D0 4096 0 Hr 0x80070013 This media is write protected When you import a transportable shadow copy to another server that has a read only volume while operating Windows Server 2008 R2 Go to the following Microsof...

Страница 122: ...d Upon system startup or upon applying Starter Pack If the message appears upon system startup or upon applying Starter Pack there is no problem in system operation 4 l2nd Warning Broadcom BCM57810 xx The network link is down Check to make sure the network cable is properly connected Upon system startup or upon applying Starter Pack If the message appears upon system startup or upon applying Start...

Страница 123: ...70424 Upon OS Installation Execute the license authentication from the license authentication screen 1534 Microsoft Windows User Profiles Service Warning Profile notification of event Create for component 56EA1054 1959 467f BE3B A2A787C4B6EA failed Error code is 2147023591 Upon OS Installation The event may be registered at logon This event does not affect system operation 2505 Server Error The se...

Страница 124: ...x80049E00 4 3 Upon OS Installation This event does not affect system operation 1500 SNMP Error The SNMP Service encountered an error while accessing the registry key SYSTEM CurrentControlSet Services SNMP Parameters PermittedMan agers Upon OS Installation This event does not affect system operation 2019 EvntAgnt Error SNMP Event Log Extension Agent did not initialize correctly Upon OS Installation...

Страница 125: ...Code 02h Get Power Reading Request Data 000001DCh The example below uses the open source software OpenIPMI driver and IPMITool For Red Hat Enterprise Linux 5 OpenIPMI is provided as an inbox driver IPMITool is provided in OpenIPMI tools version rpm Execution example ipmitool raw 0x2c 0x02 0xdc 0x01 0x00 0x00 Execution result dc 32 01 00 00 4d 01 7f 00 80 0e 33 4e 70 b2 72 01 40 Power consumption i...

Страница 126: ... current reading of the sensor The sensor indicating intake air temperature contains Amb Ambient or Fnt Pnl Temp in its name The data in the above example is obtained from the sensor that contains Fnt Pnl Temp in its ID and the intake air temperature is 27 C 3 1 3 Processor utilization The utilization rate of all logical processors is given by executing the mpstat command provided in a Linux distr...

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