8. Troubleshooting
Express5800/R320c-E4, R320c-M4 Maintenance Guide (Linux)
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Chapter 1 Maintenance
8.2
Problem of Starting EXPRESSBUILDER
[?] Unable to start EXPRESSBUILDER:
Did you insert EXPRESSBUILDER DVD and restart the server while POST is running?
→
An error message will appear or OS will start unless EXPRESSBUILDER DVD is inserted before
the end of POST.
Are BIOS settings correct?
→
Configure the boot order so that the optical disk drive will be the first to start up.
<Menu to check:
Boot
>
Is a message displayed when starting EXPRESSBUILDER with text base?
→
Take an appropriate action according to the on-screen message.
Error [Message ID:Z3002] :
Description: Failed to detect a DVD drive or a flash drive.
Action: Check if hardware is connected properly.
Error [Message ID:Z3003] :
Description: Failed to read a file.
Action: Check if DVD is damaged.
Is a message such as the following displayed after graphic display?
→
Take an appropriate action according to the table below.
Message
Solution
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to restart the computer.
Run the correct version of
EXPRESSBUILDER. If the same
error persists even when the
EXPRESSBUILDER of correct
version is set, contact your sales
representative.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Contact your sales
representative.
Failed to find a file.
EXPRESSBUILDER disc has
stains or cracks or the optical
disk drive is faulty.
Contact your sales
representative.
Failed to open a file.
Failed to get the parameters of a file.
Failed to save a file.
Failed to copy a file.
An undefined error occurred.
Contact your sales
representative.
