Contents
Express5800/R110i-1, T110i-S, T110i Maintenance Guide
3
Contents
Manuals................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Signs and symbols for safety ........................................................................................................................ 6
Notations used in the text .............................................................................................................................. 7
Optical disk drive ........................................................................................................................................... 7
Hard disk drive .............................................................................................................................................. 7
Removable media ......................................................................................................................................... 7
Abbreviations of Operating Systems (Windows) ........................................................................................... 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 12
Latest editions ............................................................................................................................................. 12
Safety notes ................................................................................................................................................ 12
Chapter 1
Maintenance.................................................................................................................................... 13
1.
Relocation and Storage .............................................................................................................................. 14
2.
Daily Maintenance ...................................................................................................................................... 16
2.1
Checking and Applying Updates ...................................................................................................... 16
2.2
Checking Alerts ................................................................................................................................ 16
2.3
Checking STATUS LED ................................................................................................................... 17
2.4
Backup ............................................................................................................................................. 17
2.5
Cleaning ........................................................................................................................................... 17
Cleaning the server ............................................................................................................ 18
2.5.1
Cleaning the tape drive ...................................................................................................... 18
2.5.2
Cleaning the keyboard and mouse .................................................................................... 18
2.5.3
3.
User Support .............................................................................................................................................. 19
3.1
Maintenance Services ..................................................................................................................... 19
3.2
Before Asking for Repair .................................................................................................................. 19
4.
Collecting Failure Information ..................................................................................................................... 20
4.1
Collecting Event Logs ...................................................................................................................... 20
Windows Server 2016 ........................................................................................................ 20
4.1.1
Windows Server 2012 R2 / Windows Server 2012 ............................................................ 22
4.1.2
Windows Server 2008 R2 .................................................................................................. 24
4.1.3
4.2
Collecting Configuration Information ................................................................................................ 25
Windows Server 2016 ........................................................................................................ 25
4.2.1
Windows Server 2012 R2 / Windows Server 2012 ............................................................ 26
4.2.2
Windows Server 2008 R2 .................................................................................................. 26
4.2.3
4.3
Collecting User-Mode Process Dump .............................................................................................. 27
4.4
Collecting Memory Dump ................................................................................................................. 27
5.
Troubleshooting .......................................................................................................................................... 28
5.1
Problem at Powering on ................................................................................................................... 28
5.2
Problem at Starting EXPRESSBUILDER ......................................................................................... 29
5.3
Problem of Windows Installation ...................................................................................................... 31
5.4
Problem at Starting OS .................................................................................................................... 33
5.5
Problem of Windows STOP Error .................................................................................................... 34
5.6
Problem of RAID System ................................................................................................................. 35
5.7
Problem of Internal Devices and Other Hardware ........................................................................... 36
5.8
Problem of OS ................................................................................................................................. 38
5.9
Problem of EXPRESSBUILDER on Windows .................................................................................. 39
