Section 2: Customizing Features
DS1000/2000 Quick Setup Guide
Section 2: Customizing Features
◆
2-23
2
Off-Hook Signaling
Off-Hook Signaling helps important callers get through.
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through.
Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to
become free. After the user hears the off-hook signal, they can use other system features (such as Hold or
Park) to process their active call and then answer the waiting call.
Off-Hook Signaling for Trunk Calls
While a user is on a trunk call, Off-Hook Signaling can be:
●
While on a handset call, a
fl
ashing green Ring/Message lamp, line/loop key, and muted off-hook ring-
ing. (While Off-Hook Signaling ringing is occurring, use
VOL Up
and
VOL Down
to adjust the volume
of ringing.) This is the default setting.
OR
●
While on a handset or Handsfree call, a
fl
ashing green line/loop key and Camp-On tones.
Off-Hook Ringing for trunks occurs for DILs, transferred trunk calls, Voice Mail Automated Attendant
transfers, Call Coverage Key calls, Group Call Pickup key calls, and Key Ring calls. Note that single line
telephone users cannot receive off-hook ringing.
Off-Hook Signaling for Intercom Calls
While an extension user is on a handset call, they can receive Camp-On tones in the telephone handset from
a co-worker that called them and dialed 2 to Camp-On. Turn to
Call Waiting / Camp-On
on page 2-3 for
more on how to set this up. Off-hook ringing for Intercom calls is not available. Camp-On tones in the tele-
phone handset is the default setting.
Off-Hook Signaling for Hotline Calls
While an extension user is on a handset call, they can receive Camp-On tones in the telephone handset when
their Hotline Partner calls them by pressing their Hotline key. This is the default setting.
Programming
To program Off-Hook Signaling:
1.
Enter the programming mode. You see:
2.
Enter
1802
+
HOLD
. You see:
3.
Enter the number of the keyset extension you want to program (e.g., 300) +
HOLD
. You see:
4.
Press
VOL Up
until you see:
5.
Enter one of the following:
0 - Disables Off Hook Signaling for Intercom calls.
1 - Enables Off Hook Signaling Camp On tone for Intercom calls.
3 - Enables Voice Over for Intercom calls. See
Voice Over
in the
Software Manual
on the
System Docu-
ment CD
that came with your system.
6.
Press
VOL Up
. You see:
7.
Enter one of the following:
0 - Disables Off Hook Signaling for your Hotline partner.
1 - Enables Off Hook Signaling Camp On tone for your Hotline partner.
USER: nnn
ENTER PROGRAM?
1802:EXT OPT PART I
EXTENSION#?nnn
1802:EXT:nnn
ALLOW DND?nnn
1802:EXT:nnn
OHS ICM?nnnnnnnn
1802:EXT:nnn
OHS HL?nnnnnnnn
