Section 1: Start-up Programming
DS1000/2000 Quick Setup Guide
Section 1: Start-up Programming
◆
1-15
1
Having Voice Mail Pick Up Unanswered Calls
There are two ways to set this up:
●
Method I: Use the system’s trunk over
fl
ow capabilities.
●
Method II: Set up Terminal Hunting to Voice Mail.
Method I: Trunk Over
fl
ow to Voice Mail
With Method I, an outside call will ring a keyset for 15 seconds and then divert to Voice Mail. You set up
Method I on a trunk-by-trunk basis.
Method I is a trunk-based over
fl
ow method.
You can use Method I in
combination with Method II.
To set up trunk over
fl
ow to Voice Mail:
1.
Enter the programming mode. You see:
2.
Enter
1003
+
HOLD
. You see:
3.
Enter the number of the trunk you want to program (e.g., 1) +
HOLD
. You see:
4.
Press
VOL Up
until you see:
5.
Dial
9
(for yes) and press
VOL Up
. You see:
6.
Enter the Voice Mail master number (e.g., 700) +
HOLD
.
If you don’t want to use Voice Mail, the over
fl
ow destination can be another extension or the
system attendant (e.g., 300).
7.
Press
CONF
to go back to step 3 and enter another trunk.
OR
Press
CONF
twice to exit program 1003.
The length of time a call rings before diverting to Voice Mail is set by the Trunk Revert interval in
program 0401. Refer to the Software Manual on your System Document CD for more on this timer.
Method II: Terminal Hunting to Voice Mail
If an outside call rings an extension and the extension is not answered, is busy, or is in Do Not Disturb, Voice
Mail can pick up the call. To do this, you set up Terminal Extension Hunting to Voice Mail at each extension.
In the default system, this method is primarily used for transferred calls. If an outside call is transferred to an
extension that is unanswered, busy, or in DND, the call will automatically go to the called user’s mailbox.
The extension user can just press DND to have their calls go to their mailbox.
You set up Method II on an extension-by-extension basis. Method II is an extension-based over
fl
ow method.
You can use this method in combination with Method I.
To set up Terminal Hunting to Voice Mail:
1.
Enter the programming mode. You see:
2.
Enter
1807
+
HOLD
. You see:
3.
Enter the number of the extension you want to set up for Terminal Hunting to Voice Mail +
HOLD
.
You see:
USER: nnn
ENTER PROGRAM?
1003:TRUNK OPTION
TRUNK PORT?n
1003:TRUNK PORT?:n
PICK-UP GROUP?n
1003:TRUNK PORT?:n
DAY OVERFLOW?nn
1003:TRUNK PORT?:n
DAY OVRFLW DEST?nnn
USER: nnn
ENTER PROGRAM?
1807:EXT OPT PART II
EXTENSION#?nnn
1807:EXT:nnn
STA VOICE CALL?nnn