Application Note ANV00004
One Company, with Auto Attendant only Answering Calls At Night
Appendix A: Application Notes
VANGARD Mail/i-Series Quick Setup Guide
◆
73
Step 2. Assign Call Routing Mailbox 811 to Answering Schedules 1-4 in
Answering Schedule Table 1.
This will cause the Automated Attendant to use the same Welcome Message and Instruction Menu
for each answered call. To do this:
●
From the
Main Menu
, go to
CU - Customize Database
, then
AST - Answering
Schedule
Table
. You’ll see the prompt for Schedule Table 1.
●
Press
Enter
repeatedly until you see
Schedule 2 Day Mailbox number (N-None) - 812
.
●
Type
811
and press
Enter
.
●
Press
Enter
repeatedly until you see
Schedule 3 Mailbox Number (N-None) - 813
.
●
Type
811
and press
Enter
.
●
Press
Enter
repeatedly until you see
Schedule 4 Mailbox number (N-None) - 814
.
●
Type
811
and press
Enter
.
Step 3. Record a Welcome Message and Instruction Menu for Call Rout-
ing Mailbox 811.
Record a Welcome Message similar to: “Thank you for calling ABC company. Our normal hours
are Monday through Friday, 8 AM to 5 PM.” To do this:
●
Call the System Administrator mailbox.
-
Get Intercom dial tone
-
Dial Voice Mail master extension
-
Dial System Administrator mailbox number
-
Enter security code (if required)
●
Dial
S A
(72) for the System Administrator Menu.
●
Dial
W
(9) for the Welcome Message
●
Follow the voice prompts to make your recording for Call Routing Mailbox
811
.
Record an Instruction Menu similar to: “If you know the extension of the person you would
like to reach, dial it now.” To do this:
●
Call the System Administrator mailbox.
-
Get Intercom dial tone.
-
Dial Voice Mail master extension
-
Dial System Administrator mailbox number
-
Enter security code (if required)
●
Dial
S A
(72) for the System Administrator Menu.
●
Dial
I
(4) for the Instruction Menu.
●
Follow the voice prompts and make your recordings for Call Routing Mailbox
811
.
Step 4. Program the telephone system to direct calls to the Automated
Attendant at night.
In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g.,
700) when the system goes into the Night Mode. Refer to your systems’s Software Manual for addi-
tional details.
