NDS Radiance Ultra 4K, Руководство пользователя

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Terms and Conditions | 5
6. Normal wear and tear.
7. Removal, installation, and set-up service charges.
8. Failures not reported within the warranty term.
9. Any NDS products purchased through a distributor, reseller, or medical device manufacturer other than NDS
(each, an “Intermediary”), where such Intermediary provides direct warranty service to its end-user customers
in connection with such product.
a. An Intermediary may provide their end-user customers direct warranty support. Please contact NDS
Customer Service to determine if the product that you purchased is covered by this Standard Limited
Warranty or whether you need to contact the Intermediary through which you purchased the product for
warranty service.
CONTACTING NDS CUSTOMER SERVICE
1. Contact NDS Customer Service during the hours listed above. Have your NDS model number and serial
number available. You may be required to provide proof of purchase as a condition for receiving warranty
service.
2. Our representative may perform troubleshooting and diagnosis of the problem over the telephone/email. If
our representative is unable to fix the problem over the phone/email, we will issue a Return Material
Authorization (RMA) for the non-functioning unit and provide return instructions.
3. Upon receipt of the returned product, a service technician will evaluate the unit and confirm the failure
description provided by the customer.
a. If the found failure type is covered under warranty, the repair, parts, labor and shipment back to the
customer will be at no charge.
b. If the found failure type is not covered under warranty, NDS’s then current evaluation fee will apply in
addition to the cost of parts, labor and the return shipment.
c. If the unit is within the warranty period but the customer does not provide a problem description and the
service technician cannot determine the failure (no problem found - “NPF”) NDS’s then current evaluation
fee will apply in addition to return shipment.
Payment for Non-Warranty Evaluations and Repairs and other Evaluation Charges: Non-warranty repairs
requested by the customer will be performed at NDS's then current rates for any non-warranty repairs and will
include applicable evaluation fees and the cost of return shipping (if customer requests that NDS ship the
repaired product). NDS further reserves the right, in its sole discretion, to request pre-payment for any non-
warranty repairs, NPF evaluations, and return shipping charges prior to return of the product to customer. Any
invoiced amount not paid when due shall be subject to a service charge equal to the lesser of one and one-half
percent (1.5%) per month or the maximum rate permitted by law. If NDS undertakes collection or enforcement
efforts, customer shall be liable for all costs thereof, including attorney's fees. NDS reserves the right to suspend
warranty coverage to any customer who is in default of payment until such payment has been made.
DISCLAIMER
This limited product warranty sets forth your sole and exclusive remedy and NDS's sole and exclusive liability
under the Standard Limited Warranty described herein.
There are no warranties, express or implied, which extend beyond the description contained herein including,
but not limited to, the implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
Country Phone Email Time Available
United States +1 408 754 4210 customercare@ndssi.com 7 am – 5 pm PST
Europe +420 530 511 900 customercare-emea@ndssi.com 7 am – 5 pm CET
China +86 10 8559 7856 info@ndssi.com.cn 9 am – 5 pm CST
Japan + 81 3 5753 2466 info@ndssi.jp 9 am – 5:30 pm JST