Ready To Burn
Ready To Burn: Version 1.0 October 2015
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WARRANTY
All products purchased from
RTB-UK
are covered by the standard 1-year parts and labour
warranty. This includes 12 months warranty on the products valid from the date of receipt.
A 2-year parts only warranty is granted with the completion of the
Warranty
Registration
.
Boiler vessel warranty.
A two-year manufacturer’s parts warranty is available on the boiler vessel only if installation
is done to manufacturer installation instructions, the appropriate commissioning
documentation is completed and the system is registered on the Stokercloud server.
Extended warranty.
The parts warranty can be extended to 3 years and the boiler vessel to 10 years under the
conditions out lined below.
•
Installed by certified RTB installation company
•
Products registered on Stokercloud
•
Controller is online
•
Consecutive annual services by certified RTB service company
Note: Electrical Igniters are not covered under the warranty, as they are a
wearable part.
The warranty only covers manufacturing and material defects. In case of product failure of the
system when under warranty,
RTB-UK
will replace the spare part at no charge to the buyer within
the first year. Buyer will be responsible for the installation or replacement of the part thereafter. If
RTB-UK
offers replacement of the defective part the purchaser shall send the part to
RTB-UK
for
replacement. Guarantee shall be invalid if product failure is due to circumstances caused by the
buyer; either by accident and/or abuse of the product, poor installation, inadequate cleaning,
chimney conditions, as well as circumstances where
RTB-UK
has no influence. In addition, the
warranty is invalid due to misuse of the burner for example using fuel that is not approved by
RTB-
UK.
The warranty does not cover parts such as the electrical igniter. The buyer is obligated to check
the goods immediately upon receipt. If the buyer declares that the delivery was inadequate or
defective, the customer must immediately and without delay make a written claim with
RTB-UK
.
Returns are only made by agreement with
RTB-UK
. To the extent that
RTB-UK
is liable to the
purchaser,
RTB-UK’s
liability is limited only to direct loss and not to damages incurred by connected
equipment and/or indirect damage, loss of earnings, operating losses, connection costs, etc.
Responsibilities:
RTB-UK
assumes no responsibility as a result of the purchaser's legal relations
with third parties. All orders are accepted subject to force majeure, including war, civil unrest, natural
disasters, strikes and lockouts, failing supplies of raw materials, fire, damage to
RTB-UK
or its
supplier network, lack of transport opportunities, import / export prohibitions or any other event
which prevents or restricts
RTB-UK’s
ability to deliver.
RTB-UK
has in cases of force majeure, the
right to cancel the transaction or any part thereof, or to deliver the agreed product as soon as the
obstacle to normal delivery has lapsed. In cases of force majeure,
RTB-UK
will not be held
responsible for any losses incurred by the purchaser due to non-delivery.
RTB-UK
will not be held
responsible for any changes and/or faults related to price changes, sold out items or changes to
specifications in the product manual. It is the buyer's responsibility to register the equipment to the
appropriate authorities. If any disputes arise between the authorities and the purchaser,
RTB-UK
will
be held harmless from any claims or disputes.