13
EN
13. ERROR DESCRIPTION AND ELIMINATION
DESCRIPTION
CAUSE
The keypad does not react
to the touch of a finger.
You did not use enough of the finger's surface to press the key. The finger must cover
the entire digit.
You drew the finger to the key too slowly. The key must be pressed quickly.
If the device still does not react after several attempts, it is malfunctioning and you
should call a repairman.
The door does not open
after entering the code.
You forgot to press after entering the code.
The code is incorrect.
The code has been deleted.
If the code is correct and after entering it a green LED lights up and a beep goes on for
1s, the electric lock is malfunctioning. Call a repairman.
I cannot see
the illumination of the
keypad.
Illumination of the keypad is poorly visible under the strong light.
The device's illumination has been disabled. Press any key to turn on the illumination.
The device has been turned off or is not plugged in.
The device is malfunctioning. Call a repairman.
The red LED is on constantly.
I cannot enter a code.
The wrong code has been entered 3 times in a row and the keypad is temporarily
locked.
The red LED is blinking
constantly.
The device is malfunctioning. Call a repairman.
14. MANUFACTURER’S WARRANTY
Warranty conditions:
The warranty period is 24 months from the day of hand on
of the product to the final customer. With this statement, the
manufacturer of the product, NAVKOM d.o.o., guarantees that
in the warranty period the Touchpad (the product) will operate
faultlessly and that the materials it is made of are faultless and
undamaged. If the customer finds a fault in the functioning of
the product, they can enforce the rights under the warranty on
the seller or the manufacturer, who shall issue a claim receipt.
The manufacturer undertakes that in the event of a justified
complaint they shall eliminate the malfunction no later than 45
days after the day of complaint. If the malfunction is impossi-
ble to repair, the customer will receive a new product from the
seller or the manufacturer no later than 45 days after the day
of complaint.
Notes concerning the warranty enforcement:
The customer assumes all risks and expenses incurred during
the transport of the product to the licensed seller or the licensed
service. The warranty is only valid if the warranty certificate is
completely filled in by Navkom d.o.o. or a licensed seller of the
product or if the circumstances of the purchase are satisfactori-
ly evidenced from other documents. Therefore, please ensure
that your name, the name of the seller, the serial number of the
product, the year, month and day of the purchase are written in
full in the original pro forma invoice or invoice; or see to it that
your purchase receipt showing the name of the seller, the date
of the purchase and type of product is attached to the original
warranty certificate. Navkom d.o.o. reserves the right to refuse
to provide repairs free of charge where the submitted warranty
certificate is not completely filled in and the above mentioned
document (invoice, bill) is not enclosed, or when the data on
the warranty certificate are not completed or are illegible. Keep
the warranty certificate in a safe place because we cannot issue
a duplicate.
Warranty extension:
In the case that the customer enforced the warranty and the li-
censed service found the complaint to be justified, the warranty
