Nautilus Hyosung MONiMAX5300, Руководство по обслуживанию

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Chapter3. User Handling Unit Service Manual
9-2 © 2016 Nautilus Hyosung Inc. All Rights Reserved.
Troubleshooting
Troubleshooting Tools and Procedure
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The followings are procedures for handling problems related to the card reader, which
includes receiving complaints, dispatching a technician to the branch, verifying the
problem, inspecting the machine, and taking proper actions.
Trouble Verification
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Trouble Verification
1. Receiving Reports on Problems from the branch personnel
Record when the problem has occurred and what the problem is. For intermittent
errors, verify the frequency of the error. It is important to get detailed transaction flow
at the time when the problem occurred. This will be very useful in resolving the
problem.
2. Power LED on Controller Board
Check whether the LED on the controller board is on red in color.
3. Error Code on Supervisor Screen
On the service panel, enter the supervisor screen. Verify if an error code is displayed.
Compare the error code with the error code list described in Appendix. Take proper
action in the branch.
4. Software Journal & Trace Files
Connect a keyboard to the CE engine and select a certain folder on the operator
panel. Copy the files to a USB drive. Send the data to Hyosung for more detailed
analysis. However, in order to study the fault using the software file, the time of the
fault occurrence is critical. Analysis by Hyosung on the fault may take time.