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Troubleshooting
If your stove has trouble, examine the control panel to determine the status. When the sensors detect an abnormal
temperature condition (below 125
˚F or over 200˚F), the control panel will shut off the auger motor automatically to
prevent the pellets from piling up or overheating the system. After solving a problem, restart the unit. Servicing should
only be done by a qualified technician.
Problem
Reason
Solution
1. No power on control panel,
All lights are off.
No 115V power, rear switch is
off, fuse is blown in power
distributor box or rear switch
or control panel has failed
Make sure cord is plugged in securely, make sure
rear switch is on, check power to the outlet, replace
rear switch fuse of power distributor fuse, or replace
control panel
2. Stove shuts down after
igniting, no feed after igniting,
Low temp alarm.
Feed unit is blocked,
Auger motor doesn’t work,
Lid switch open,
Vacuum switch open,
Stove plugged with ash
Remove motor and auger, clean.
Wires are loose, auger set screw is loose.
Close hopper lid, replace switch.
Make sure tube is on P2 port, replace switch.
Perform monthly cleaning procedure.
3. High Temp Alarm.
High temperature sensor
(200˚F/92˚C) tripped.
Allow unit to shutdown properly and cool. Check to
make sure all components and venting is ok.
Perform monthly cleaning procedure.
4. Stove fails to ignite or
igniter stays on too long
(3-15min).
No pellets in hopper, pellet
size is too little.
Burn pot not seated.
The exhaust temp sensor
(125˚F/52˚C) has failed or
connection wires are loose.
Fill hopper.
Use proper pellets.
Properly seat burn pot.
Check wire connections or replace switch.
5. Orange and lazy fire,
pellets piled in burn pot,
carbon on the glass.
Lack of intake air for burning. Clean the area inside the burn pot frame.
Adjust air intake damper.
Ensure door and window glass gaskets are sealed.
Check if the air intake pipe and venting pipe are
blocked, clean if needed.
Perform monthly cleaning procedure.
7. Stove not producing
enough heat.
Poor quality fuel.
Stove is dirty.
Use proper pellets.
Perform monthly cleaning procedure.
8. Ash and smoke are in the
room.
Leak between the connection
of convection motor and
venting pipe.
Use high temp silicon to seal piping.
5 Year Limited Warranty
Nature’s Comfort LLC, of Shipshewana, IN warrants any defects in material and workmanship on the
pellet stove for a period of 5 years for the body of the stove, 2 years for electrical components and various
parts and 1 year for labor (see explanation table below). The warranty starts from the purchase date and
applies to the original owner only and is non-transferrable. If there is a problem with your properly
delivered, installed and maintained Nature’s Comfort pellet stove, the defective portion will be repaired or
replaced according to the warranty period.
This warranty is limited to defective parts and excludes any incidental and consequential damages
connected therewith. Damage caused by abuse, neglect, accidents, improper installation or operation
and customer or dealer
modification will not be covered under warranty. Damage caused by burning
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