W415-1367 / B / 01.09.19
EN
38
troubleshooting
12.0 troubleshooting
SYMPTOM
PROBLEM
TEST SOLUTION
Electrode sparks, burner
ignites, electrode
continues to spark for
complete 7 seconds,
burner shuts down.
Hot and neutral wires are
reversed at control module.
- Connect the hot wire to the black wire. Connect the neutral
wire to the white wire.
Sensor / flame not
connecting
- Raise electrode / sensor up into flame.
Main burner flame is a
blue, lazy, transparent
flame.
Blockage in vent.
- Remove blockage. In extremely cold conditions, ice buildup
may occur on the terminal and should be removed as required.
To minimize this from happening again, it is recommended that
the vent lengths that pass through unheated spaces (attics,
garages, crawl spaces) be wrapped with an insulated mylar
sleeve. Prevent sleeve from sagging. Contact your local
authorized dealer for more information.
Flame length
consistently too large or
too small. Carboning
occurs.
Unit is over-fired or under-
fired.
-
Check pressure readings
-
Outlet pressure can be checked by removing cap (A) and
replacing it with a 1/8” (3.2mm) NPT barb fitting. Next, place
pressure gauge tubing over the fitting. Gauge should read 3.5”
W.C. (8.7mb) for natural gas or 10.0” W.C. (24.9mb) for propane.
AFTER TAKING PRESSURE READINGS, BE SURE TO REPLACE
CAP TO RESEAL. DO NOT OVER-TORQUE.
-
Leak test with a soap and water solution.
Carbon is being
deposited on glass,
logs or combustion
chamber surfaces.
Air shutter has become
blocked.
- Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging on the
combustion chamber.
-
Open air shutter to increase the primary air.
-
Check the input rate: check the manifold pressure and orifice size
as specified by the rating plate values.
-
Check that the door gasketing is not broken or missing and that
the seal is tight.
-
Check that both 3” (76.2mm) and 5” (127mm) vent liners are free
of holes and well sealed at all joints.
-
Check that the minimum rise per foot has been adhered to for any
horizontal venting.
White / grey film forms.
Sulphur being deposited on
glass, logs or combustion
chamber surfaces.
- Clean the glass with a gas fireplace glass cleaner. DO NOT
CLEAN GLASS WHEN HOT. If deposits are not cleaned off
regularly, the glass may become permanently marked.
Exhaust fumes smelled
in room, headaches.
Fireplace is spilling.
- Check door seal.
- Check pressure relief device.
- Check for chimney blockage.
- Ensure that the paint curing process is complete.
No gas to the main
burner; switch is on.
Switch is defective.
- Connect a jumper wire across the wall switch terminals; if
main burner lights, replace switch / thermostat.
Burner orifice is blocked.
- Remove stoppage in orifice.
Control valve faulty.
- Replace.
Faulty valve.
- Replace.
Burner will not light,
ignitor sparks.
No gas at the burner.
- Check that the manual valve is turned on.
- Replace the valve.
Out of propane gas.
- Fill the tank.
O
S
MANUAL SHUT-OFF
(SHOWN IN OFF POSITION)
A
!
WARNING
• Always light the pilot whether for the first time or if the gas supply has run out, with the glass door open or
removed.
• Turn off the gas and electrical power before servicing the appliance.
• Appliance may be hot, do not service until appliance has cooled.
• Do not use abrasive cleaners.
