3D TRASAR
5500 - Installation & Operation Manual
521-OM0108.88
Copyright
2009 Nalco Company
Technical Help
(630) 305-CHEM
K-1
Appendix K: Warranty Policy
Nalco Global Equipment Solutions warrants its standard equipment and related installation services
to the original purchaser to be free of defects in material or workmanship for one year from the date
of shipment, unless otherwise specified.
Key Features Include:
• Simplified claims processing-warranty assistance is just a toll free call away. Most claims
can be handled by making a single phone call.
• 12-month coverage of all standard part numbered Nalco equipment offerings (excepting
consumable items and products with shelf lives of less than 12 months.
• 36-month coverage of all standard part numbered 3D TRASAR and 3D TRASAR Starter
models shipped after January 1, 2006 (excepting consumable items and products with shelf
lives of less than 12 months. 3D TRASAR consumable components include pH, ORP and
Corrosion probes, calibration and cleaning solutions and fuses.)
• 12-month coverage of Nalco equipment installation.
• Repair and on-site warranty assistance now available in selected areas.
Limitations
Warranty does not cover damage caused by misuse, neglect, accident (including a force majeure
event), improper installation or improper maintenance or repair. Nalco’s liability under this warranty
is limited to repair or replacement of defective items, or, refund of or credit for the product price
excluding shipping.
Nalco DISCLAIMS ALL OTHER WARRANTIES INCLUDING WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
In no event shall Nalco be liable for any
consequential or indirect damages.
Non-Warranty Equipment Returns
If you wish to return a standard, part-numbered Nalco Equipment Solutions product for credit or
repair, please follow the guidelines below:
• Credit: Products purchased from Equipment Solutions may be returned for credit within
three (3) months of purchase if they have never been placed in service and they are re-
turned in the original packaging complete with all accessories, component with all accesso-
ries, component parts, and manuals.
• Repairs: Products eligible for billable repair include standard items that were purchased
within the past five (5) years.
Equipment Damaged During Shipment
If Equipment is damaged during shipment, please contact the carrier immediately to file a claim.
Your Nalco sales representative, with assistance from the Nalco traffic department, can also assist
with filing this claim. Damaged shipments are not considered a warranty return.
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