Omega Dimmer series User manual version 1.0 09.2011
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Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be
issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA
#). Products returned without an RMA # will be refused. Call Company NA and request RMA #
prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to properly pack fixture, any shipping damage
resulting from inadequate
packaging is the customer’s responsibility. Company NA reserves the
right to use its own discretion to repair or replace product(s). As a suggestion, proper UPS
packing or double-boxing is always a safe method to use.
Note: If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other
claim for items such as missing component/part, damage not related to shipping, and concealed
damage, must be made within seven (7) days of receiving merchandise.
