Mytrex MXD3G User’s Manual
Rev 0 July 29, 2013
Page 8 of 21
AC Power Monitoring
Your MXD3G may be programmed to send automatic “AC Fail” and/or “AC Restore” messages to your
response center. Contact your service provider for additional information.
Audible Alarm
Your MXD3G unit has an audible alarm that can be silenced for use in applications such as domestic
violence or rape crisis situations. The audible alarm is normally enabled when the PHB is pressed.
Frequently Asked Questions
Does my response center provide 24-hour in home monitoring?
Most response centers provide 24-hour monitoring service. Contact your service provider if you have
any questions.
How can the MXD3G help me to stay at my home and be safe?
Simply press your Personal Help Button (PHB) to activate your MXD3G unit at any time. You can also
press the large HELP button on top of the base unit. The MXD3G allows you to call for help, even if you
are alone and cannot reach or use the telephone. Simply press your PHB and your MXD3G unit will call
the response center where your unit will be identified and connected to a trained attendant. Even if you
cannot communicate with your response center, attendants are trained to treat every received alarm as
a call for help until they are sure you are okay.
Is my MXD3G compatible with all cellular networks?
The MXD3G is only designed to operate with the AT&T 3G Cellular Network. It is not designed to work
with any other cell network or with any land-line telephone service. Please contact your provider if your
MXD3G does not find an AT&T cell signal or reports that the signal is weak.
Will my MXD3G unit affect my personal cell phone?
Your MXD3G unit uses its own dedicated cell phone account and telephone number, and will not
interfere with any aspect of your own personal cell phone. You cannot plug any telephone handset or
other cell phone into your MXD3G.
What if I am outside and you can’t hear me?
An attendant will attempt to contact you over the MXD3G. If you do not respond the attendant will
then follow your response center’s procedures, such as calling your home telephone, your cell phone,
listed responders in the order you have provided, or calling your local emergency services.
Is my Personal Help Button (PHB) waterproof?
Yes! Your PHB is waterproof and we encourage you to wear it in the bathtub or shower, because many
accidents and medical problems occur in these places.
