Preface
System Board
Returned Merchandise Authorization (RMA)
All products returned to Mylex for warranty service or for other reasons,
must be assigned a RMA number before shipment to Mylex. The RMA
number may be obtained by contacting Mylex’s Technical Support
Department. Any product received without a
number will be
returned to the shipper unopened.
Note:
Only the company (or individual) that purchased the
product directly from Mylex may obtain an RMA number. If the Mylex
product was purchased from a reseller or distributor, you must contact
that company for service.
The following rules/procedures apply to all
The product must be returned in original packaging or
other suitable materials,
Each returned unit will be inspected for damage or other
irregularities. If a unit is shown to be modified, the
customer will be notified before any action is taken.
3)
Mylex will not be responsible for non-Mylex products
shipped with an RMA unit. This includes memory, math
co-processors and other internal and external peripher-
als.
Products must be shipped to Mylex with freight paid. Upon completion
of service, Mylex will ship the product back UPS Ground or similar
service, at no charge, unless prior arrangements have been made.
Customer Service
Mylex Technical Support is available 8:00 a.m. to
p.m. pacific
standard time, Monday through Friday except holidays. They can be
reached at (510) 796-6100 or by FAX at (510) 7457715. End users
are required to contact their suppliers,
Version DO1
Copyright 1993
