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Obtaining the Warranty Service
Warranty service or Returned Merchandise Authorization (RMA) under this International Limited Warranty will be
honored only if claims are made within the warranty period. For notifications to MURIDEO or products outside the
warranty period, the process will be the same, but charges may apply. Contact details may be obtained on MU
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RIDEO website https://www.murideo.com/
Customers are requested to perform the following actions before claiming MURIDEO product as defective:
(a) Owner must notify MURIDEO, during the warranty period, in writing of alleged defect, and allow MURIDEO a
reasonable opportunity to inspect the allegedly defective product;
(b) No Product may be returned without MURIDEO’s consent, The MURIDEO RMA# must accompany all re
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turns, and all returns must be delivered to MURIDEO within the warranty period;
(c) Owner may, then at its own expense, return the allegedly defective Product, freight pre-paid and in the
original packaging, accompanied by a brief statement explaining the alleged defect to MURIDEO;
(d) If MURIDEO determines that any returned Product is not defective, or if MURIDEO determines that the
defect is not covered by the warranty, MURIDEO will return the Product to the Owner at Owner’s expense, freight
collect, and Owner agrees to pay MURIDEO’s reasonable cost of handling and testing;
(e) Upon determining that a returned product is defective, to receive warranty service Owner will need to pres
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ent the invoice showing the original purchase transaction. If shipping the product, Owner will need to package
it carefully and send it, transportation prepaid by a traceable, insured method, to the MURIDEO Service Center.
Package the product using adequate padding material to prevent damage in transit. The original container is ideal
for this purpose. Include the RMA #, your name, return shipping address, email address and telephone number
where you may be reached during business hours, inside the shipping package with the unit. Any replacement
unit will be warranted under these Terms and Conditions for the remainder of the original warranty period or
ninety (90) days whichever is longer.
Refer to user manual available for download on our website
for important tips on how
to operate and troubleshoot the product.
