MULTICOM 5 PLUS INSTALLER MANUAL
22
Limited Warranty Statement
Multicom Systems (henceforth known as Multicom) warrants its products to be free from defects in
material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24)
months if the Multicom product is installed by a ‘Certified Multicom Installer’, from the date of
purchase. If the warranted products are returned to Multicom during this period of coverage, Multicom
will repair or replace (at its discretion) without charge, those items found to be defective. Any
replacement or repaired parts are warranted for the remainder of the original warranty or ninety (90)
days, whichever is longer. The original purchaser must promptly notify their Multicom distributor, in
writing during the warranty period, that there is a defect in material or workmanship. All Multicom
distributors and dealers have a warranty program and you are expected to return your product with
proof of purchase in accordance with such a program. Prior authorisation is required before returning
the product, as Multicom will not accept any shipment for which prior authorisation was not first
obtained. Multicom will, at its option, repair or replace without charge, those authorised returned items
it finds defective.
Please note that this warranty does not cover any software products, which are licensed under terms of
a separate software license agreement included with the product purchased. This warranty only
applies to defects in parts relating to Multicom products identified with a Multicom product label and
shall not cover transformers, metal boxes, access cards & tags, batteries, tamper kits, spare parts,
cables & connectors, temperature sensors, promotional items & displays freight, and labour.
This warranty does not cover damage incurred in shipping or handling, problems that result from
external causes such as accident, abuse, and misuse, or problems with electrical power failures, or
other damage caused by:
5.
peripherals or unauthorised alterations or modifications;
6.
servicing not authorised by a Multicom Certified Professional;
7.
usage that is not in accordance with product instructions;
8.
using accessories, parts or components not supplied or recommended by Multicom;
9.
failure to provide a suitable installation environment for the products;
10.
failure to change passwords, settings and/or pin codes from factory default and;
11.
improper maintenance or failure to perform regular preventative maintenance
Multicom’s responsibility for defects in material is limited to repair and replacement of the product.
Multicom does not accept liability beyond the remedies provided for in this limited warranty or for any
special, indirect, consequential or incidental damages, including without limitation, any liability for third
party claims against you for damages. Multicom’s maximum liability will be no more than the amount
paid for the product that is the subject of the claim. The laws of some jurisdictions do not allow the
disclaimer of consequential damages. Under such circumstances, the limitations and disclaimers herein
shall be to the greatest extent permitted by law.
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether
express or implied, including without limitation, implied warranties and conditions of merchantability
and fitness for a particular purpose, statutory or otherwise. This disclaimer of warranties and limited
warranty is governed by the laws of the New South Wales, Australia.
Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions
where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally
extended to meet such legal minimum requirement.
