21
WARRANTY EXCLUSIONS AND LIMITATIONS
XCLUSIONS AND LIMITATIONS
• This warranty extends only to the Original purchaser and is not transferable
• This warranty does not cover damage due to accident, misuse, abuse, neglect.
• This warranty does not cover damage due to wind, lightning, power surges, fire, flood or any other act of nature.
• This warranty does not apply to any component or product not manufactured by MotoSAT, included but not limited
to:
o
Modems, (IRU/ITU), feed horn, LNB, transmitter, dish face and Satellite TV receiver.
• All components not manufactured by MotoSAT are subject to separate warranties issued by the Original Equipment
Manufacturer (OEM).
o
Hughes.Net, Prodelin, UnaSat, IDirect, etc.
• MotoSAT shall in no event be liable for damage to or loss of any equipment or consequential damages. Including
but
not limited to damages to other equipment resulting from the installation or operation of the MotoSAT components.
• This warranty does not cover installation by Dealers or individuals who are independent contractors and not
employees
of MotoSAT.
• MotoSAT reserves the right to make changes in design or improvements in its products without the obligation to
incorporate the same in any product previously manufactured.
• MotoSAT internet system and equipment must be initially installed and/or upgraded by MotoSAT factory certified
Installers. In the event system installation or upgrade is not preformed by a MotoSAT certified installer all warranty on
said equipment is void.
NOTE: Consult your dealer/installer for any installation warranty provided by the dealer/installer.
WARRANTY SERVICE
• To receive the benefits of this warranty you
must
complete the enclosed registration form and mail it to MotoSAT
within
30 days from the date of installation.
• Our Internet Technical Support Department is available 24 hours a day 7 days a week at 800-247-7486, listen for
your
options for day, evening and after hours/weekend support.
• Our TV Technical Support Department is available Monday through Friday from 8am – 5pm (MST) at 800-247-7486
ask
for Satellite Television support.
• For support concerning your Internet Service please contact your VAR or ISP, these are the companies you are
paying
for your internet service.
• For support concerning your Satellite Receiver please contact your Satellite TV provider; DirecTV, Dish Network,
Bell
Express VU or Star Choice.
• For additional after hours support or issues relating to the installation or operation of this product please contact
your
installing dealer.
EXPIRED WARRANTY
• MotoSAT offers replacement parts, technical support troubleshooting tickets, support warranties and extended
warranties for all out of warranty customers at a fair price. Please contact MotoSAT Technical Support for assistance
in
determining your best options and available pricing for these services.
• MotoSAT does not cover the cost of removal, reinstallation, alignment or any other service performed under this
warranty.
WARRANTY EXTENSIONS AND SERVICE CONTRACTS
• For information concerning extended warranties and service contracts that can be tailored for your individual needs
please contact MotoSAT support.
4/23/2008
MotoSAT RMA POLICY
Return material Authorizations (RMA’s) may be issued by the MotoSAT technical support and sales departments.
