20
Effective 23 April 2008
3-YEAR LIMITED WARRANTY
FOR NEW SYSTEMS PURCHASED AND INSTALLED THROUGH A CERTIFIED DEALER
DETAILS BELOW
MotoSAT designs and manufactures high quality equipment and makes every effort to insure that you are getting
the most reliable product available. In the event your product should fail please follow the guidelines set below.
90-DAY SERVICE AND FREIGHT WARRANTY GUIDELINES
90 DAY SERVICE
• MotoSAT will cover in the first 90 days from date of installation pre-approved dealer piece rates for removal,
reinstallation and alignments of any defective component manufactured by MotoSAT.
• Conditions of the warranty:
o
Customer agrees to take his vehicle to an approved MotoSAT service center or agrees to pay the travel
time for the approved MotoSAT Service Technician.
o
The service appointment must be pre-approved by the MotoSAT Warranty/Support Department.
o
All reasonable charges have been discussed and accepted, in advance, by both parties.
o
New parts received for installation and found to be non-functional at the time of installation can be sent
back to MotoSAT for a full exchange and compensation for time and shipping when part is verified by
MotoSAT to be non-functional. If said part is found to be fully operative and functional, no compensation
for time will be approved and shipping will be charged both directions.
o
If during repair the Service Technician discovers that failure is due to either damage after installation or
improper installation the Service Technician will contact MotoSAT Technical Support Department for
further instruction.
FREIGHT
• MotoSAT agrees to pay ground freight ONLY, in both directions, for replacement parts and components in the first
90 days of Warranty. Any other requested method of shipping will be at the sole expense of the customer.
1 YEAR FACTORY LABOR, 3 YEARS PARTS AND FREIGHT WARRANTY GUIDELINES
1 YEAR LABOR
• MotoSAT will cover factory labor rates on all new equipment and components manufactured by MotoSAT for 1 year
from the date of installation.
• After 1 year from the date of installation all equipment and components manufactured by MotoSAT will be charged
pre-set factory labor rates for repair or replacement.
• Refer to the MotoSAT RMA policy at the end of this warranty for part replacement options.
3 YEARS PARTS
• MotoSAT will cover all new equipment and components manufactured by MotoSAT to be free from defects in
material and workmanship under conditions of normal use for 3 years from the date of installation.
• Refer to the MotoSAT RMA policy at the end of this warranty for part replacement options.
FREIGHT
• After 90 days, MotoSAT agrees to pay for ground freight ONLY, in one direction, for replacement parts and
components. Any other requested method of shipping will be at the sole expense of the customer.
