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Troubleshooting

SVG6x82 Series Wireless Voice Gateway

•

User Guide

590934-001-a

Front Panel LED Icons and Error Conditions

The SVG6x82 front panel LED icons provide status information for the following error conditions:

Table 6 – Front Panel LED Icons and Error Conditions

LED ICON

STATUS

IF, DURING STARTUP:

IF, DURING NORMAL
OPERATION

OFF

Modem is not properly plugged into
the electrical outlet

Modem is unplugged

FLASHING

Downstream receive channel
cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot be

acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful

IP registration is lost

No connected device is detected

Device is disconnected

No connected device is detected

Device is disconnected

OFF

No connected device is detected

Device is disconnected

Содержание SURFboard SVG6582

Страница 1: ...User Guide Motorola SURFboard SVG6x82 Series Wireless Voice Gateway SVG6582 SVG6682 ...

Страница 2: ...ation transformation or adaptation without written permission from Motorola LLC Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied wa...

Страница 3: ...upplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or p...

Страница 4: ...lowing circumstances Your broadband ISP connection goes down is lost or otherwise fails You lose electrical power You have changed the physical address of your VoIP device and you did not update or otherwise advise your VoIP service provider of this change There are delays in making your location information available in or through the local automatic location information database Note Your servic...

Страница 5: ...dy including hands wrists feet and ankles must be at least 20 cm 8 inches This transmitter must not be co located or operating in conjunction with any other antenna or transmitter The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations The firmware setting is not accessible by ...

Страница 6: ...twork see Changing the Default Password in the SVG6x82 User Guide for instructions or visit the Motorola website CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste Some countries or r...

Страница 7: ...ting Up a Wireless Network on Your Computer 10 Using the WPS Pairing Button 10 Testing Your Wireless Network Connection 11 Accessing the Gateway 12 Starting the Gateway Web Manager 12 Gateway Web Manager Menu Options 14 Getting Help 14 Exiting the SVG6x82 Web Manager 14 Protecting Your Wireless Network 15 Changing the Default User Name and Password 15 Setting Up the Firewall 17 Basic Firewall 18 F...

Страница 8: ...2 Rear View 5 Figure 3 Sample SVG6x82 Gateway Label 6 Figure 4 SVG6x82 Connection Diagram 7 Figure 5 SVG6x82 Login Window 12 Figure 6 SVG6x82 Status Connection Page 13 Figure 7 SVG6x82 Main Menu Bar 14 Figure 8 Status Security Page Change User Name 16 Figure 9 Change User Password 16 Figure 10 Firewall Main Page 17 Figure 11 Firewall Basic Web Content Filter Page 18 Figure 12 Firewall Web Filterin...

Страница 9: ...way and network configurations In the Box Before installing your new wireless gateway check that the following items are also included in the box If any items are missing please contact Motorola Broadband Technical Support at 1 877 466 8646 Table 1 SVG6x82 Package Contents ITEM DESCRIPTION Power Cord Provides power to the gateway through an electrical outlet connection Ethernet Cable Standard Cate...

Страница 10: ...n please visit the Motorola Support website at www motorola com us support Or call the following telephone number Motorola Broadband Technical Support 1 877 466 8646 USA When you call you will need the following information from the gateway product label located on the bottom of the gateway Gateway model number SVG6582 or SVG6682 HFC MAC ID Gateway serial number S N ...

Страница 11: ... LED on button See Wi Fi Protected Setup WPS for more information Not applicable LED does not flash Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected ...

Страница 12: ...p etc Amber Turns ON during the wireless pairing process LED turns green after five minutes Green Telephone is off hook dialing or call in progress Green Telephone is connected and activated on hook Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check with your service provider for availability in your area Note To increase the bandwidth avail...

Страница 13: ... Four one gigabit Ethernet ports for RJ 45 cable connections RESET If you experience a problem you can push this recessed button to reset the gateway Note It may take from 5 to 30 minutes for the gateway to find and lock on the appropriate communications channels Coaxial cable connector 12VDC Power connector Gateway Label The SVG6x82 gateway product label is located on the bottom of the gateway It...

Страница 14: ...e 6 590934 001 a To receive Internet access you may have to provide the following information listed on the gateway label Gateway model number SVG6582 or SVG6682 MAC address HFC MAC ID Gateway serial number S N Wi Fi Security Key Figure 3 Sample SVG6x82 Gateway Label ...

Страница 15: ... service provider to ensure high speed Internet service is available in your area A high speed Internet connection provided by an Internet service provider is needed to set up a wireless network Choose a central location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets Make sure your computer is powered OFF Note The following procedure ste...

Страница 16: ...ont Panel for additional LED status information If an LED did not light SOLID contact your service provider for assistance 3 Contact your service provider to activate provision the gateway Note Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser 4 Once your gateway is provisioned open a web browser on your computer ...

Страница 17: ...ties window 3 Select Internet Protocol TCP IP option and click Properties to open the Internet Protocol TCP IP Properties window 4 Select Obtain an IP address automatically and Obtain DNS server address automatically 5 Click OK to save the TCP IP settings and close the Internet Protocol TCP IP Properties window 6 Step through to close the remaining windows and exit 7 To verify the IP address open ...

Страница 18: ...t to the Internet Note The You are already connected to the Internet message may appear Ignore this message and proceed with the next step 4 Click Set up a new connection anyway and then click Wireless 5 Scroll down and click the MOTOROLA wireless network name see the SSID number listed on the SVG6x82 gateway label 6 Enter Network security key code in the Security key field see Wi Fi Security code...

Страница 19: ...ify that the SVG6x82 and other wireless devices can connect to your wireless network 1 If connected disconnect the Ethernet cable from your computer and the SVG6x82 2 Open a web browser on your computer 3 Type a valid URL for example www motorola com us in the address bar and then click or press Enter If the web page did not open please contact your service provider for assistance ...

Страница 20: ... security purposes it is recommended that you change the user name and password after logging on See Changing the Default Password for more information 1 Open any web browser on the computer connected to the SVG6x82 2 In the Address bar type http 192 168 0 1 for the Gateway Web Manager IP address and then press Enter The gateway Login window displays 3 Type the default username and password Both e...

Страница 21: ...he SVG6x82 network connection Downstream Bonded Channels use lower cable frequencies to transmit data Upstream Bonded Channel use higher cable frequencies to receive data Note Click Refresh press F5 in your web browser any time you want to update the information on this page To prevent unauthorized access and configuration to your wireless network it is recommended that you immediately change the ...

Страница 22: ...provide diagnostic tools and also allow you to change your gateway user name and password Basic Views and configures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Configures and monitors how the gateway routes IP traffic Firewall Configures and monitors the gateway firewall Wireless Configures and monitors the gateway wireless ...

Страница 23: ... for the first time The most important recommendation towards securing your wireless home network is to change the default administrator password on your SVG6x82 and other wireless devices as well To ensure that your wireless home network is secure it is recommended that you follow these best practices Always create a secure password that is not easily guessed Use phrases instead of names that may...

Страница 24: ...ple Current Username Password are case sensitive ο Note For first time logons the Current Username is admin Current Password is motorola ο Username is your current user name ο Make sure No is selected for Restore Factory Defaults 8 Click Apply to update your user name 9 Click Change Username drop down arrow to display Change Password Figure 9 Change User Password 10 Complete each field entry but n...

Страница 25: ...irewall protects the SVG6x82 LAN from undesired attacks and other intrusions from the Internet Figure 10 Firewall Main Page The firewall Maintains state data for every TCP IP session on the OSI network and transport layers Monitors all incoming and outgoing packets applies the firewall policy to each one and pages for improper packets and intrusion attempts Provides comprehensive logging for all ο...

Страница 26: ...opup windows and Proxies Firewall Protection turns on the Stateful Packet Inspection SPI firewall features To open the Firewall Basic Web Content Filter page 1 Click Firewall on the SVG6x82 Menu Options bar 2 Click Basic from the Status submenu options Figure 11 Firewall Basic Web Content Filter Page 3 Click the Firewall Protection drop down to select the protection level or turn OFF security prot...

Страница 27: ...ow be sent to the specified address each time an attack is detected To open the Firewall Local Log page 1 Click Firewall on the SVG6x82 Menu Options bar 2 Click Local Log from the Status submenu options Figure 13 Firewall Local Log Page 3 Enter your email address for the Contact Email Address field 4 Enter the SMTP email account user name and password in the next fields Note The Outgoing mail serv...

Страница 28: ...our network Known Internet attack types Select to have the server e mail you logs of known Internet attacks against your network Product configuration events Select to have the server e mail you logs of the basic product configuration events logs Note The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To open the Firewall Remote ...

Страница 29: ... up a computer as a DMZ Host set this back to zero when you are finished with the needed application since this computer will be effectively exposed to the public Internet though still protected from Denial of Service DoS attacks via the Firewall For example you can set up a web server on a DMZ computer to enable outside users to access your website without exposing confidential data on your netwo...

Страница 30: ...ection Viewing the Gateway Software Information The Software status page displays information about the hardware version software version MAC address cable modem IP address serial number system up time and network registration status To open the Status Software page 1 Click Status on the SVG6x82 Menu Options bar 2 Click Software from the Status submenu options Figure 16 SVG6x82 Status Software Pag...

Страница 31: ...am channel ID and upstream and downstream signal power and modulation This page also displays IP lease information including the current IP address of the cable modem the duration of both leases the expiration time of both leases and the current system time from the DOCSIS timeserver To open the Status Connection page 1 Click Status on the SVG6x82 Menu Options bar 2 Click Connection from the Statu...

Страница 32: ...ckup file on your computer or click Browse to search for a location 4 Click Backup to create a backup file of your SVG6x82 configuration settings Restoring Your Gateway Configuration WARNING This will delete all of your current gateway configuration settings You can restore a previously saved configuration setting usually named GatewaySettings bin unless you renamed it before saving If necessary y...

Страница 33: ...ht switch If so disconnect and find another electrical outlet Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions to id...

Страница 34: ...UP IF DURING NORMAL OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful IP registration is lost ON No connected device is detected Device is disconnected ON No conn...

Страница 35: ...E PRODUCT EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE Some states do not allow for the exclusion of implied warranties so the above exclusion may not apply to you What additional provisions should I be aware of Because it is impossible fo...

Страница 36: ...thout regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Cable Operator or Service Provider Arrangements If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller please contact your Service Provider for technical support ...

Страница 37: ...Motorola Mobility LLC 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 590934 001 a 05 2013 ...

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