Fix an issue
To change your caller ID information seen by people receiving your calls, contact your carrier.
If you’re having other issues,
try these troubleshooting steps
During a call
Adjust sound during call
While listening, you can:
•
Use the Volume button on the side of the phone.
•
Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch
.
•
Use a paired Bluetooth device.
Touch to use or stop using the device.
•
Mute your microphone. Touch
. You can hear the caller but they can’t hear you.
Enter a number
Touch
on the call screen to use the numeric keypad.
Use other apps
When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up,
move it away from your ear or press the Power button.
To hide the call and use other apps, swipe up from the bottom of the screen.
To return to the call, swipe the
down and touch Ongoing call.
Answer call waiting
If
is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first
call is put on hold.
To switch between calls, touch
.
To merge the calls, touch .
Record calls
Not all carriers and countries support this feature.
To record an incoming or outgoing call:
•
On the call screen, touch
to start and
to stop.
•
You can't start recording when you’re on mute, on hold, or on conference calls.
•
When you start recording a call, for legal purposes, a voice announces the call is being recorded. You
can't turn off the announcement.
Contacts, calls, voicemail : Phone calls
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