11
4.0
Return and Repair Services
REPAIR COORDINATOR
Available: Monday - Friday, 8:30 AM to 4:30 PM ET
Telephone Number:
203-830-3483
Fax Number
:
203-830-3405
4.1
Return and Repair Procedure and Policy
Cognitronics will repair (or replace if under warranty) defective material within three
working days provided all of the following procedures are adhered to and all related
papers are in order. No return authorization is required.
Send paperwork to:
Cognitronics Corporation
Attn: Sales
3 Corporate Drive
Danbury, CT 06810-4130
1. Purchase Order Number (or copy of the P.O.) that will cover the repair
cost.
2. Ship-to and Bill-to addresses.
3. Name and phone number of contact person.
4. Serial Number of defective material.
Send defective component to:
Cognitronics Corporation
Attn: Repair Department
3 Corporate Drive
Danbury, CT 06810-4130
1. The component, well padded in a sturdy carton; use original packing
and carton, if available.
2. Name and phone number of contact person.
3. Copies of all paperwork sent to Sales.
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