Motorola DSR4410, Руководство оператора, Страница: 61 / 76

DSR4410 55
Product Support
Additional Assistance
The program supplier may provide the user with additional technical assistance, including
network operational procedures.
IRD Repair Procedures
Motorola BCS has established policies and procedures for servicing and repairing its IRD
products. As a system operator, return an IRD to a Motorola BCS Repair Center in
accordance with the procedures outlined below.
Shipping IRDs for Repair
• Call or write the Motorola BCS Technical Response Center (phone numbers listed
above) within the applicable warranty period at: Motorola BCS, 6450 Sequence Drive,
San Diego, CA 92121, 1-800-457-1210. The Technical Response Center is open 7 days
a week, 24 hours a day.
• Explain the problem. Ask whether the IRD should be returned for service or retained
for servicing in place. Ask for a Return Service Authorization (RSA) number and for
the address to send the IRD if the IRD is to be returned. If writing, be sure to include a
copy of the sales receipt or other proof of purchase date, a copy of the warranty, a
phone number, and return address. If the Technical Response Center instructs the user
to return the IRD, pack it safely and securely, preferably in the original shipping carton.
Put the RSA number on the outside of the shipping carton. Enclose a letter explaining
the problem. Be sure to include a copy of the sales receipt or other proof of purchase
date, a copy of the warranty, and a phone number and return address. Ship it insured to
the authorized service center specified by Motorola BCS. All packing, shipping and
insurance to return the IRD to Motorola BCS must be prepaid by the user. Motorola
BCS shall pay return shipping charges.
• Ship multiple IRDs covered by the same RSA number at the same time.
• If there is no RSA number and cover letter with the IRD, there may be a delay in repair
or replacement.
Receipt and Processing of Returned IRDs
• When Motorola BCS returns the repaired or replaced IRD, the RSA number will be
referenced in the packing slip. Motorola BCS will prepay shipping costs on warranty
returns. Return freight charges on non-warranty repairs will be charged C.O.D. The
packing slip will include information regarding the old and new IRD’s address codes
and repair determination.