20
EN
05. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS / SPECIALIZED TECHNICIANS
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Barrier
doesn't work
• Make sure you have
230V power supply
connected to
automation and if
the fusible working
properly.
• Still not working
• Consult a qualified
technician.
1
• Remove the barrier top cover;
2
• Measure the 24V output of the transformer to detect the fault location;
A) Has 24V:
1
• Verify the control board supplies of the barrier to detect if the fault is in the motor or in the control board. Replace the damaged component or send it
to the services for diagnosis and repair.
B) Has not 24V:
1
• Verify the 230V input of the transformer. If have 230V the problem is in the transformer. If haven't 230V, the problem should be in the fusible, electric
cables or in the power supply. Verify all the systems.
• Verify the STOP
• Still not working
• Consult a qualified
technician.
1
• Take a start in remote control to open and verify the behavior of the LEDs;
2
• Check the LED signs and the limit switches connections. If everything is corrected and there is no micro acted, the LEDs have to be on. Check all the
photocells circuit connections to the barrier;
3
• In the E menu, make sure the STOP is enabled (page 7B). If enabled and the circuit is not closed, the barrier will not work.
• Barrier
doesn’t move
but makes
noise
• Unlock the barrier
and move by hand to
check for mechanical
problems.
• The barrier is
stuck?
• Consult an experienced
barrier expert.
1
• Check all motion axis and associated motion systems related with the barrier, to find out what is the problem. Also check that the springs are in good
condition and can support the barrier.
• The barrier moves
easily?
• Consult a qualified
technician
1
• Turn off the barrier from control board and test it on directly to a 24V battery to find out if it is damaged;
2
• If the barrier runs, the problem is in the control board. Remove it and send it to the technical services for diagnosis;
3
• If the barrier does not work, remove the motor and send it to the technical services for diagnosis.
• Barrier
opens but
doesn’t close
1 • Check if there is
any obstacle in front
of the photocells;
2 • Make sure if the
photocells are
working. Put your
hand in front and
check that the relay
makes the same noise.
3 • Check if any of
the control devices
of the barrier are
jammed and sending
permanent signal to
control unit;
4 • Check the Security
Band connection.
• Barrier opened but
didn’t close again.
• Consult a qualified
technician
1
• Verify if the display is connected to confirm the existence of power supply;
2
• Verify if the photocells are powered in control board output;
3
• Access the menu on the display and disable the photocells and the STOP;
4
• Check limit switch connections. If the 2 LEDs are turned off, it means that the barrier can not operate because have the limit switches actuated.
5
• Try to close;
A) Closed:
1
• Problem is in one of these two systems. Activate the photocells and check that the barrier closes. If close, problem will be in the STOP. Ative tin the
menu and try to close the barrier to be sure.
B) Doesn't closed:
1
• Problem is in the barrier or in the control board. Give an order to the barrier close while measuring the control board power output to the barrier.
If you have 24V, the control board is working and the problem is in the barrier.
2
• If it has not current, the problem is in the control board.
• Barrier
doesn’t make
complete
route
• Unlock the barrier
and move by hand to
check for mechanical
problems.
• Encountered
problems?
• Consult an experienced
barrier expert.
1
• Check all motion axis and associated motion systems related with the barrier, to find out what is the problem. Also check that the springs are in good
condition and can support the gate.
• The barrier moves
easily?
1 • Re-program the limit
switches;
2 • Consult a qualified
technician
1
• Verify if the tests to the barrier were well made;
2
• Change the strength of F menu until the barrier move the gate without changing the direction;
3
• This adjustment should be made to in case the barrier find an obstacle do an inversion;
4
• If even at maximum power level (F9) is still the problem, test the barrier directly connected to a 24V battery to see if it has the power to open /
close the barrier completely;
5
• Change the strength in the F menu until the barrier move the without changing the direction;
