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Error message
Solution
Invalid Password
Press the red CANC ANNUL key, then
re-enter the manager password and
press the green OK key.
IMPORTANT: If the manager
password is entered incorrectly five
times in a row, the terminal will lock
and will be unable to perform
transactions. To unlock the terminal,
contact the Moneris Merchant
Service Centre and request a
password reset.
Invalid
redemption
points/amount
You have entered a redemption
value that is outside the minimum
or maximum value allowable for
your loyalty program.
Re-enter a valid $ amount.
Matching
Transaction Not
Found
RECORD NOT
FOUND
No transaction matching the
reference number you entered could
be found in terminal memory. Check
the number and try again.
“NO TOTALS
AVAILABLE”
appears and is
printed on the
Gift & Loyalty
Batch Close
report.
A Batch Close has been sent to the
Moneris host, but there are no
transaction totals at the host.
REFUND AMOUNT
GREATER THAN
ORIGINAL
The $ amount you have entered for
a Refund is greater than the amount
in the original Purchase transaction.
Press the green OK key and retry the
Refund with the correct amount.
SYSTEM ERROR
PLEASE TRY LATER
One or more configuration
parameters may have been set up
incorrectly or the terminal is unable
to communicate with the Moneris
host.
Check the parameter configuration
and make the necessary corrections.
You will need to re-initialize your
terminal (see
Initializing the
terminal
on page 4) before
processing any transactions.
Transaction
amount over
maximum
You have entered a Purchase
amount that is greater than the
maximum allowable for your loyalty
program.
Enter a valid amount.
Error message
Solution
XXX
Transaction Code
Invalid
You tried to use a Tracking loyalty
card to do one of the following
transactions on the terminal:
Activation or Deactivation. However,
these transactions on the terminal
are not supported by the Tracking
program configured for your
account.
Press the green OK key. If you were
activating a card, you will be
returned to the Activate/Load
screen. If you had tried to deactivate
a Tracking loyalty card, you will be
returned to the Gift & Loyalty
transactions menu.
To activate or deactivate a Tracking
loyalty card, the customer must
contact the Loyalty Program Provider
under which their card is enrolled.
TRANSACTION
NOT FOUND
No loyalty transaction matching the
reference number you entered could
be found in terminal memory.
Check the number and try again.
Other problems
Problem
Solution
Points balance is
negative.
A negative points balance is
possible if you have chosen
this option during program
setup.
Terminal does not
respond when
entering a $ amount
and pressing the green
OK key.
You have attempted to enter
$0.00 as the loyalty card total
transaction or Pre-Tax
amount.
Re-enter the correct amount.
Only one Reward
coupon prints
although the loyalty
card has reached the
Reward Threshold Level
multiple times.
For Automatic Redemption, a
cardholder may redeem only
one Reward Coupon per
transaction (a Reward is
equal to the Reward
Threshold Level).
Inform the cardholder that
he/she can receive the
remaining Reward Coupons
during subsequent
transactions with the same
card.
