10
•
To scroll to a different transaction, select Next or
Prev. Once you locate the transaction, select Yes.
The “New Amount:” prompt appears. Proceed to
step 7.
•
To cancel the operation and return to the previous
step, select No. Repeat step 5.
7.
At the “New Amount:” prompt, do one of the
following:
•
For a different amount than the displayed value,
key in a new amount and press the green OK key.
OR
•
To keep the displayed value, press the green OK
key.
If the “Bonus Code” prompt appears:
•
Key in the appropriate bonus code and press the
green OK key to award bonus points.
OR
•
Just press the green OK key to bypass bonus
points.
If the “Pre-Tax Amount” prompt appears:
•
Key in the dollar amount for which points
are to be awarded (
excluding
tax and gratuity)
and press the green OK key.
OR
•
If the amount is the
same
as the amount entered
in step 7, just press the green OK key.
“000 Approved” appears.
8.
Press the green OK key to print the Cardholder copy of
the receipt.
9.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the Pre
Auth menu.
10.
Press the red CANC ANNUL key to return to the Gift &
Loyalty transactions menu.
11.
Press the * (asterisk) key to return to the applications
menu.
Redeeming points automatically
If your loyalty program has been set up for Automatic
Redemption, points are automatically redeemed when a
cardholder reaches the configured Reward Threshold
Level, and a Reward Coupon prints from the terminal.
Note:
If a cardholder’s points balance surpasses the Reward
Threshold Level multiple times in one transaction (e.g. the
Reward Threshold Level is 200 and the cardholder makes a
$600 purchase with a Points Earning Rate of $1 = 1 point,
meaning they have earned 600 points), the terminal will
redeem points for only one Reward and print only one
Reward Coupon.
In the above example, the remaining coupons will be
generated in increments of the Reward Threshold Level
during subsequent transactions with the same card.
Redeeming points manually
If your loyalty program has been set up for Manual
Redemption, follow the steps below to manually initiate a
Redemption at the cardholder’s request.
1.
On the applications menu, select GIFT & LOYALTY.
2.
On the Gift & Loyalty transactions menu, select
Redemption.
If the “Password:” prompt appears, key in the
manager password and press the green OK key.
The “Swipe or Enter Card:” prompt appears.
3.
Swipe the loyalty card or key in the card number and
press the green OK key.
If the “Clerk ID:” prompt appears, key in the Clerk ID
and press the green OK key.
The “Benefit” prompt appears.
4.
Key in the number of points to be redeemed and press
the green OK key.
If the “Invoice Number:” prompt, appears, key in the
Invoice Number and press the green OK key.
“000 Approved” appears.
5.
Press the green OK key to print the Customer copy of
the receipt.
6.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the
Gift & Loyalty transactions menu.
7.
Press the * (asterisk) key to return to the applications
menu.
Processing a Refund
Follow the steps below to remove points from a loyalty
card when the cardholder receives a Refund on a Purchase
transaction that awarded points.
Note:
A loyalty Purchase reference number can only be used
once
for a refund regardless of whether the refund is for the
full or partial amount of the Purchase.
1.
Process the Refund on the terminal.
2.
On the applications menu, select GIFT & LOYALTY.
3.
On the Gift & Loyalty transactions menu, select
Refund.
If the “Password:” prompt appears, key in the
manager password and press the green OK key.
The “Total Amount:” prompt appears.
