19
•
To cancel the operation and return to the previous
step, select No. Repeat step 5.
7.
At the “New Amount:” prompt, do one of the
following:
•
For a different amount than the displayed value,
key in a new amount and press the green OK key.
OR
•
To keep the displayed value, press the green OK
key.
If a prompt appears for additional data (e.g. “Bonus
Code” or “Reference Code”):
•
Key in the appropriate information and press the
green OK key. Consult your manager if you are
unsure of what to enter.
OR
•
Just press the green OK key to bypass the prompt.
If a prompt appears for the Benefit amount (e.g. “Pre-
Tax Amount” or “Food Amount”):
•
Key in the dollar amount for which points are to
be awarded and press the green OK key. Consult
your manager if you are unsure of what to enter.
OR
•
If the amount is the
same
as the amount entered
before, just press the green OK key.
“000 Approved” appears.
8.
Press the green OK key to print the Cardholder copy of
the receipt.
9.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the Pre
Auth menu.
10.
Press the red CANC ANNUL key to return to the Gift &
Loyalty transactions menu.
11.
Press the * (asterisk) key to return to the applications
menu.
Processing a Refund
Follow the steps below to remove points from a Tracking
loyalty card when the cardholder receives a Refund on a
Purchase transaction that awarded points.
Note:
A Tracking loyalty Purchase reference number can
only be used
once
for a refund regardless of whether the
refund is for the full or partial amount of the Purchase.
1.
Process the Refund on your terminal.
2.
On the applications menu, select GIFT & LOYALTY.
3.
On the Gift & Loyalty transactions menu, select
Refund.
If the “Password:” prompt appears,
key in the manager
password
and press the green OK key.
The “Total Amount:” prompt appears.
4.
Key in the total dollar amount of the transaction,
including tax and tip, key in the dollar amount
printed on the Amount line of the Purchase receipt, or
part of the amount if the cardholder wants a partial
Refund then press the green OK key.
Note:
The amount can be a partial amount of the
original Purchase.
The “Swipe or Enter Card:” prompt appears.
5.
Swipe the Tracking loyalty card, or key in the card
number and press the green OK key.
If the “Clerk ID:” prompt appears, key in the Clerk ID
and press the green OK key.
If a prompt appears for additional data (e.g. “Bonus
Code” or “Reference Code”), follow the instructions
below:
If you are using the prompt for the Bonus Code:
•
To leave any awarded bonus points on the card,
just press the green OK key.
OR
•
To remove any bonus points on the Purchase, key
in the appropriate bonus code and press the
green OK key (see the Purchase receipt for the
bonus code used).
If you are using the prompt for other data:
•
Key in the appropriate information and press the
green OK key.
OR
•
To bypass the prompt, just press the green OK key.
If a prompt appears for the Benefit amount (e.g. “Pre-
Tax Amount” or “Food Amount”):
•
Key in the dollar amount for which points are to
be refunded and press the green OK key. Consult
your manager if you are unsure of what to enter.
OR
•
If the amount is the
same
as the amount entered
before, just press the green OK key.
The “Ernex Ref Number:” prompt appears.