MITSUBISHI ELECTRONICS AMERICA, INC.
ST200 Series Technical Support Manual
75
January 2000
The MSAT Service Center will test the equipment and determine what, if anything, needs to be
done to repair the equipment. There is a fee for this analysis.
For equipment that is found to have a problem, the Service Center will contact the customer with
an estimated repair cost. This will be based on the test and analysis fee, the hourly labor rate
plus the cost of parts and handling. If the customer does not accept the repair charges and wants
the equipment shipped back to them, only the analysis fee will be charged.
If the customer decides that the repair cost is excessive when compared with the cost of
replacement, he should contact an authorized dealer to purchase a replacement. The customer
may purchase a complete component (i.e., CTU or AU) or purchase a part from the list of parts
available to dealers.
After receiving approval to complete any required repair work, the Service Center will repair the
equipment using new or reconditioned parts. They will then test the equipment and return it to
the customer.
For any questions about the status of equipment sent in for repair, the customer should call
MSAT Technical Support at (800) 966-6728 or (310) 632-9098. To escalate any problem with
this process, the customer should ask to speak with the MSAT Technical Support Manager.
9.0 Problem Resolution
In addition to the basic troubleshooting procedures in the operating instructions manual, this
section provides general problem resolution procedures for the dealer, first line problem analysis
guidelines to aid the dealer in identifying possible causes of the problem, and problem solving
checklists to isolate a problem to operator error, an MSAT service problem, or to a specific
component part of the MT.
The general problem resolution process is depicted on the diagram below.
