MITSUBISHI ELECTRONICS AMERICA, INC.
ST200 Series Technical Support Manual
69
January 2000
8.0 Product Support
Mitsubishi Electronics’ position as an industry leader cannot be maintained by only developing
new products. Mitsubishi also constantly strives to enhance product support and customer
satisfaction. Since the introduction of MSAT service several years ago, we have been working
closely with our customers to develop new procedures and improve existing ones to make sure
that our overall customer support matches the high quality product that we offer.
8.1 Product Distribution
Since Mitsubishi Electronics distributes MTs through authorized distributors, all terminals and
accessories should be ordered through these distributors or their designated channels. Mobile
terminal and accessory pricing, availability, and packaging may vary and will depend on the
service provider.
8.2 Marketing & Sales Support
In order to successfully market Mitsubishi MTs, we will provide, in coordination with the service
provider, a variety of training programs including: product positioning, set up and operations,
programming and commissioning, product support and maintenance.
Marketing collateral material is also available. Mitsubishi Electronics’ collateral material
includes brochures, posters and presentation slides. Distributors interested in developing their
own collateral can obtain product pictures and graphics from Mitsubishi Electronics, free of
charge.
Mitsubishi Electronics’ sales support team located in Reston, Virginia is always available to
answer product questions, provide marketing assistance, and participate in joint customer visits
and demonstrations with distributors targeting key customers accounts in their respective areas.
Our web site “www.melamsat.com” can be accessed for online product information.
8.3 Technical Support
For technical support contact:
Mitsubishi Electronics MSAT Service Center
12PM-8PM EST (Monday Through Friday)
Phone: (800) 966-MSAT (USA and Canada)
Phone: (310) 632-9098 (Elsewhere)
Fax: (310) 632-9099