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Chapter

Chapter 29 Troubleshooting

154

HAPTER

Chapter 29

Troubleshooting

29.1 Overview

This chapter offers some suggestions to solve problems you might encounter. The potential

problems are divided into the following categories.

•

Power, Hardware Connections, and LEDs

•

Router Access and Login

•

Internet Access

•

Wireless Internet Access

•

Phone Calls and VoIP

•

UPnP

•

UPnP

29.2 Power, Hardware Connections, and LEDs



The Router does not turn on. None of the LEDs turn on.

Make sure the Router is turned on.

Make sure you are using the power adaptor or cord included with the Router.

Make sure the power adaptor or cord is connected to the Router and plugged in to an appropriate

power source. Make sure the power source is turned on.

Turn the Router off and on.

If the problem continues, contact the vendor.



One of the LEDs does not behave as expected.

Make sure you understand the normal behavior of the LED. See

Section 1.3 on page 10

Check the hardware connections. See

Section 1.2 on page 9

Содержание HGW-2501GN-R2

Страница 1: ...Edition 1 8 2014 HGW 2501GN R2 User s Guide...

Страница 2: ...Graphics in this book may differ slightly from the product due to differences in operating systems operating system versions or if you installed updated firmware software for your device Every effort...

Страница 3: ...22 The Web Configurator Layout 22 Title Bar 23 Main Window 24 Chapter 3 The Client Wizard 24 Access the Router 25 Configuraci n B sica 25 Wireless Configuration 27 IPv4 NAT Port Forwarding Configurati...

Страница 4: ...ling Screen 58 Add or Edit Schedule 59 Advanced Screen 60 Chapter 8 LAN 60 The LAN Setup Screen 62 The Static DHCP Screen 63 The IP Alias Screen 64 The UPnP Screen 65 The IPv6 LAN Setup Screen 69 Chap...

Страница 5: ...n 90 The ALG Screen 92 Chapter 13 Dynamic DNS 92 The Dynamic DNS Screen 94 Chapter 14 Filter 94 The IP MAC Filter Screen 96 The IPv6 MAC Filter Screen 98 Chapter 15 Firewall 98 TFirewall General Scree...

Страница 6: ...0 Overview 130 The User Account Screen 131 Chapter 21 TR 069 Client 131 The TR 069 Screen 133 Chapter 22 System 133 The System Screen 134 Chapter 23 Time Setting 134 The Time Setting Screen 136 Chapte...

Страница 7: ...153 The Diagnostic Screen 154 Chapter 29 Troubleshooting 154 Overview 154 Power Hardware Connections and LEDs 155 Router Access and Login 156 Internet Access 157 Wireless Internet Access 158 Phone Cal...

Страница 8: ...has one phone port for making calls over the Internet Voice over IP or VoIP In addition it supports IPTV service if it is available from your service provider The following figure shows an applicatio...

Страница 9: ...T Telf1 Use a telephone cable to connect the Router to a VoIP phone for VoIP service Reset Use this button to restore the default settings of the Router Press this button for 10 seconds to restore def...

Страница 10: ...nection with a device on the LAN Blinking The Router is sending or receiving data to from the LAN Off The Router does not have an Ethernet connection with the LAN Wifi Green On The wireless network is...

Страница 11: ...outer attempted to make an IP connection but failed Possible causes are no response from a DHCP server no PPPoE response PPPoE authentication failed Off There is no Internet connection Telf Green On T...

Страница 12: ...The recommended screen resolution is 1024 by 768 pixels In order to use the web configurator you need to allow Web browser pop up windows from your device Web pop up blocking is enabled by default in...

Страница 13: ...he password Click Iniciar to enter the Installation Wizard The main screen appears Click the buttons in this screen for basic or advanced configurations of the Router 1 2 3 4 5 6 1 Espa ol English cha...

Страница 14: ...nd configure settings for all the features of the Router see Section 2 6 on page 20 2 3 Changing the Password 1 Click the main screen s Cambiar contrase a link 1 in the figure 2 Enter the Router s cur...

Страница 15: ...Wizard 15 2 4 Tu Router Mouse over the Tu Router button to show basic information of the Router You can see the manufacturer company name model name current firmware version and whether the Router is...

Страница 16: ...icio Contratado section if your service provider provides IPTV service select TRIO If not select DUO DUO Internet and VoIP service TRIO Internet VoIP and IPTV service 2 If VoIP service is available se...

Страница 17: ...Asistente de Instalaci n to show the following screen 2 The NAT feature is disabled and you need to enter the router s LAN IP address in Direcci n IP LOCAL Enter the IPTV set top box s IP address fro...

Страница 18: ...o NatPat to enable the NAT feature so the set top box obtains its IP address automatically from the service provider 1 Click Asistente de Instalaci n to show the following screen 2 The IPTV set top bo...

Страница 19: ...f you selected SI from the Tu linea de Voz section in the Configuraci n B sica screen 1 You need to enter your SIP account number provided by your service provider in the following screen 2 Click Sigu...

Страница 20: ...Wizard screens If not click Salir to finish 2 6 Configuraci n Avanzada In the Configuraci n Avanzada section of the wizard you can access all of the configuration screens of the Router which can be us...

Страница 21: ...Chapter 2 The Installation Wizard 21 3 The Connection Status screen appears 4 Click Status to display the System Info screen where you can view the Router s interface and system information...

Страница 22: ...B C A a b As illustrated above the main screen is divided into these parts A title bar B main window C navigation panel 2 7 1 Title Bar The title bar shows icons in the upper right corner Click the Q...

Страница 23: ...Click Network Map on the System Info screen a in Figure on page 22 to display the Connection Status screen See Chapter 5 on page 39 for more information on the System Info and Connection Status scree...

Страница 24: ...Web Configurator to access the Client Wizard screens Enter the IP address http 192 168 1 1 The login screen appears The default password is 1234 Enter the password Click Iniciar to enter the Client Wi...

Страница 25: ...3 2 Configuraci n B sica In the Configuraci n B sica section of the wizard you can configure some basic settings such as LAN and wireless settings on the Router Mouse over the Configuraci n B sica but...

Страница 26: ...If you want to disable it switch the Estado button to DESACTIVADA You can change the Router s SSID in Identificador Red Inal mbrica SSID and select Visible if you allow it to be seen by a SSID scan I...

Страница 27: ...sed on their MAC addresses Click A adir regla if you want to add more rules 5 Click Aplicar to save your settings and exit the screen 3 2 2 IPv4 NAT Port Forwarding Configuration You can configure IPv...

Страница 28: ...nal start end ports 4 Select the protocol used for this rule in the protocolo field 5 Enter the inside IP address of the LAN device to which the virtual server forwards traffic in the IP del dispositi...

Страница 29: ...this rule is for one single port or a range of ports in the Abrir el puerto o Rango de Puertos de origen field Enter the port number or port range 4 In the Abrir el puerto o Rango de Puertos de destin...

Страница 30: ...6 address in the Direcci n IPv6 0 global de origen destino fields 9 In Regla de acci n set the default action that the firewall takes on packets that do not match the rules 10 Click A adir IPv6 0 regl...

Страница 31: ...ord provided by your ISP to connect to the ONT If not select Monopuesto 3 Click Aplicar to save your settings and exit the screen 3 2 5 LAN Configuration You can configure the Router s LAN IPv4 IPv6 a...

Страница 32: ...an configure the starting IP range and pool size If you want to disable it switch the Estado button to DESACTIVADO 3 If DHCP is enabled enter the DNS first and second server IP addresses in the Config...

Страница 33: ...uration In this screen you can save a profile or restore it on the Router A profile contains the current settings on the Router which helps you to easily restore the settings in case the Router has be...

Страница 34: ...for more information about backup and restore device configurations 3 2 7 Firmware Upgrade In this screen you can upgrade the firmware for the Router A profile contains the current settings on the Rou...

Страница 35: ...Wizard 35 Make sure you are using the correct firmware for this device Do NOT turn off the Router while firmware upload is in progress See Chapter 25 on page 139 for more information about firmware u...

Страница 36: ...Start screens to configure the Router s time zone basic Internet access and wireless settings 4 2 Quick Start Setup 1 Click the Quick Start icon in the top right corner of the web configurator to open...

Страница 37: ...erver s you need to configure them manually If not the IP address will be assigned automatically Click Next 4 Turn the wireless LAN on or off If you keep it on record the security settings so you can...

Страница 38: ...clients A warning message appears if there is a connection problem You can configure how often you want the Router to update this screen in Refresh Interval Figure 1 Connection Status Icon View To vi...

Страница 39: ...t s information 5 2 The System Info Screen Click Connection Status System Info to open this screen You can look at the current status of the Router system resources interfaces LAN WAN and WLAN and SIP...

Страница 40: ...ther the connection is activated VLAN This is the service name of the connection IP This shows the WAN IP address Release Click the Release button to release this Ethernet connection Click the Renew b...

Страница 41: ...Ethernet connection to display the following screen Use this screen to configure an Ethernet connection Figure 5 Network Setting WAN Edit Table 4 Network Setting WAN Edit LABEL DESCRIPTION Active Sel...

Страница 42: ...outer to run IPv4 and IPv6 at the same time Select IPv6 if you want the Router to run IPv6 only PPP Authentication Select an authentication protocol for outgoing calls AUTO Your Router accepts either...

Страница 43: ...their IPv6 addresses NAT SUA Only is available only when you select Router in the Mode field Select SUA Only if you have one public IP address and want to use NAT Select Full Feature if you have multi...

Страница 44: ...puter connected to the wireless LAN and you change the Router s SSID or security settings you will lose your wireless connection when you press Apply to confirm You must then change the wireless setti...

Страница 45: ...g with clients in other SSIDs or wired LAN devices through the Router Select both Client Isolation and MBSSID LAN Isolation to allow this SSID s wireless clients to only connect to the Internet throug...

Страница 46: ...curity Operating Channel This is the channel currently being used by your AP Security Mode Select WEP Basic or WPA 2 WPA 2 PSK More Secure to add security on this wireless network The wireless clients...

Страница 47: ...ESCRIPTION Security Level Select WEP to enable WEP data encryption Generate password automatically Select this option to have the Router automatically generate a password Password The password WEP key...

Страница 48: ...tructs you to do so with additional information Shared Secret Enter a password as the key to be shared between the external authentication server and the Router The key must be the same on the externa...

Страница 49: ...p key out to all clients If the value is set to 0 the update timer function is disabled Encryption Select TKIP to enable Temporal Key Integrity Protocol TKIP security on your wireless network Select A...

Страница 50: ...urity mode of the SSID profile Modify Click the Edit icon to configure the SSID profile WPA PSK Compatible This appears when you choose WPA PSK2 as the Security Mode Enable this to allow wireless devi...

Страница 51: ...me so a station cannot obtain the SSID through scanning using a site survey tool Client Isolation Select this to keep the wireless clients in this SSID from communicating with each other directly thro...

Страница 52: ...CRIPTION SSID Select the SSID for which you want to configure MAC filter settings MAC Restrict Mode Define the filter action for the list of MAC addresses in the MAC Address table Select Disable to tu...

Страница 53: ...see Section 7 1 on page 44 If you want to use the WPS feature make sure you have set the security mode of SSID1 to WPA2 PSK or WPA PSK WPA2 PSK mixed or no security Click Network Setting Wireless 2 4G...

Страница 54: ...is shown here Enter this PIN in the configuration utility of the device you want to connect to using WPS The PIN is not necessary when you use WPS push button method Click the Generate New PIN button...

Страница 55: ...3 Network Setting Wireless 2 4GHz WDS LABEL DESCRIPTION WDS Security Select the type of the key used to encrypt data between APs All the wireless APs including the Router must use the same pre shared...

Страница 56: ...ing Wireless 2 4GHz WMM Figure 16 Network Setting Wireless 2 4GHz WMM Table 14 Network Setting Wireless 2 4GHz WMM LABEL DESCRIPTION Enable WMM of SSID1 4 This enables the Router to automatically give...

Страница 57: ...ctivate wireless LAN scheduling on your Router Add New Rule Click this to create a new wireless LAN scheduling rule Rule Name This field shows the name configured for the scheduling rule Days This fie...

Страница 58: ...ss 2 4GHz Scheduling Add New Rule Table 16 Wireless 2 4GHz Scheduling Add New Rule LABEL DESCRIPTION From Schedule Rules To create a new scheduling rule based off an existing one select it here Rule N...

Страница 59: ...devices to associate with the Router Select 802 11b g to allow either IEEE 802 11b or IEEE 802 11g compliant WLAN devices to associate with the Router The transmission rate of your Router might be red...

Страница 60: ...ck Network Setting LAN to open the LAN Setup screen Use this screen to set the Local Area Network IP address and subnet mask of your Router and configure the DNS server information that the Router sen...

Страница 61: ...2 leave message on that port DHCP Select Enable to have the Router assign IP addresses an IP default gateway and DNS servers to LAN computers and other devices that are DHCP clients Select DHCP Relay...

Страница 62: ...erface Option240 Value Enter the option 240 value Lease Time Specify for how long it takes to assign an IP address to a LAN device before making it available for reassignment to other systems DNS Serv...

Страница 63: ...logical networks over the same Ethernet interface The Router supports multiple logical LAN interfaces via its physical Ethernet interface with the Router itself as the gateway for the LAN network Whe...

Страница 64: ...hat you assign Unless you are implementing subnetting use the subnet mask computed by the Router 8 4 The UPnP Screen Universal Plug and Play UPnP is a distributed open networking standard that uses TC...

Страница 65: ...uld use a UPnP application to open the web configurator s login screen without entering the Router s IP address although you must still enter the password to access the web configurator 8 5 The IPv6 L...

Страница 66: ...you selected Manual enter the LAN Identifier The LAN identifier should be unique and 64 bits in hexadecimal form IPv6 ULA Address Type A unique local address ULA is a unique IPv6 address for use in p...

Страница 67: ...DHCPv6 Server Select Enable to have the Router act as a DHCPv6 server and pass IPv6 addresses DNS server and domain name information to DHCPv6 clients Pool Start End Specify the first last IPv6 addre...

Страница 68: ...he Router The Router sends this preference in the router advertisements to tell hosts what preference they should use for theRouter This helps hosts to choose their default router especially when ther...

Страница 69: ...DESCRIPTION Add New Static Route Click this to set up a new static route on the Router Destination IP This is the IP network address of the final destination Routing is always based on network number...

Страница 70: ...ss of the final destination IP Subnet Mask Enter the IP subnet mask Gateway IP Address Enter the IP address of the next hop gateway which helps forward packets to their destinations Metric Enter the c...

Страница 71: ...move a static route from the Router 9 2 1 Add Edit IPv6 Static Route Click Add New Static Route in the IPv6 Static Route screen or click the Edit icon next to a rule Use this screen to configure an IP...

Страница 72: ...ck this to create a new DNS route Domain Name This is the domain name to which the DNS route applies Subnet Mask This parameter specifies the IP network subnet mask Interface This is the WAN interface...

Страница 73: ...interface through which the matched DNS query is sent You must have the WAN interface s already configured in the WAN screen 9 4 The Current Route Screen Use the Current Route screen to view a table...

Страница 74: ...NS server in the order you specify in the Broadband screen to resolve domain names that do not match any DNS routing entry After the Router receives a DNS reply from a DNS server it creates a new entr...

Страница 75: ...WAN interface specified in this route IP Subnet Mask Type the subnet mask of the network for which to use the DNS route in dotted decimal notation for example 255 255 255 255 WAN Interface Select a W...

Страница 76: ...many large file downloads so that they do not reduce the quality of other applications Traffic priority will be automatically assigned by Select how the Router assigns priorities to various upstream...

Страница 77: ...queue is active A gray bulb signifies that this queue is not active Name This shows the descriptive name of this queue Interface This shows the name of the Router s interface through which traffic in...

Страница 78: ...ueues have the same priority level the Router divides the bandwidth across the queues according to their weights Queues with larger weights get more bandwidth than queues with smaller weights Rate Lim...

Страница 79: ...ce If the classifier applies to traffic coming in through a specific interface it displays here Classification Criteria This shows criteria specified in this classifier for example the interface from...

Страница 80: ...r 11 Quality of Service QoS 80 11 3 1 Add Edit QoS Class Click Add new Classifier in the Class Setup screen or the Edit icon next to an existing classifier to configure it Figure 39 QoS Class Setup Ad...

Страница 81: ...available when you set Interface to From WAN You should have configured a queue in the Queue Setup screen already From Interface Select the interface from which the traffic class comes IP Address Sele...

Страница 82: ...HCP option If you select Vendor Class ID DHCP Option 60 enter the Class ID of the matched traffic such as the type of the hardware or firmware If you select User Class ID DHCP Option 77 enter the User...

Страница 83: ...service to re assign the priority level to matched traffic DSCP Mark 0 63 This field is available only when you select IPv4 0x0800 in the Ether Type field If you select Mark enter a DSCP value with w...

Страница 84: ...to update this screen and click Set Interval Click Stop to stop refreshing statistics Interface Monitor This is the index number of the entry Name This shows the name of the interface on the Router Pa...

Страница 85: ...check box if you have multiple public WAN IP addresses for your Router Max NAT Firewall Session Per User Use this field to set a common limit to the number of concurrent NAT sessions each client compu...

Страница 86: ...ignifies that this rule is active A gray bulb signifies that this rule is not active Service Name This is the service s name This shows User Defined if you manually added a service You can change this...

Страница 87: ...riginal destination port for the packets To forward only one port enter the port number again in the External End Port field To forward a series of ports enter the start port number here and the end p...

Страница 88: ...arting Inside Local IP Address ILA Local End IP This is the end Inside Local IP Address ILA Global Start IP This is the starting Inside Global IP Address IGA Global End IP This is the ending Inside Gl...

Страница 89: ...ot change for One to one NAT mapping type Many to One maps multiple local IP addresses to one global IP address Many to Many maps multiple local IP addresses to shared global IP addresses One to Many...

Страница 90: ...WAN Interface Select the WAN interface for which to configure a default server Default Server Address Enter the IP address of the default server which receives packets from ports that are not specifi...

Страница 91: ...registers with the SIP register server the SIP ALG translates the Router s private IP address inside the SIP data stream to a public IP address You do not need to use STUN or an outbound proxy if you...

Страница 92: ...ing Dynamic DNS LABEL DESCRIPTION Dynamic DNS Select Enable to use dynamic DNS Service Provider Select the name of your Dynamic DNS service provider Host Name Type the domain name assigned to your Rou...

Страница 93: ...authenticate with the Dynamic DNS service provider Last Updated Time This field displays when the Router last updated its WAN IP address to the Dynamic DNS service provider Current Dynamic IP This fie...

Страница 94: ...ter 94 CHAPTER 14 Chapter 14 Filter 14 1 The IP MAC Filter Screen Use the IP MAC Filter screen to create and apply IP MAC filters Click Security Filter to show the IP MAC Filter screen Figure 49 Secur...

Страница 95: ...n IP address of the packets you wish to filter Subnet Mask Enter the IP subnet mask for the destination IP address Port Number Enter the destination port of the packets that you wish to filter Protoco...

Страница 96: ...lection Select White List to create a filter rule that allows traffic Select Black List to create a filter rule that blocks traffic IPv6 MAC Filter Rule Index Select the index number of the filter rul...

Страница 97: ...u select MAC in the Rule Type field Enter the MAC address of the packets you wish to filter IPv6 MAC Filter Rule Index Select the index number of the filter set Active This field shows whether the rul...

Страница 98: ...this to disable the firewall protection on the Router This setting is not recommended It disables firewall protection for your network and could potentially expose your network to significant security...

Страница 99: ...his firewall rule Packet Direction Select the direction of traffic which applies to this firewall rule Default Action Select the default action that the firewall is to take on packets that are traveli...

Страница 100: ...le number The ordering of your rules is important as rules are applied in turn Active This displays whether a firewall is turned on or not Select the check box to enable the rule Clear the check box t...

Страница 101: ...t an exiting service choose Select a Service and find the service to which this rule applies to in the drop down list box If you want to manually configure a service that is not in the list choose Cus...

Страница 102: ...your previously saved settings Advanced Click this to go to a screen to specify maximum thresholds at which the Router will start dropping sessions Destination IP Address Enter the destination IP add...

Страница 103: ...l to start deleting half open sessions When the rate of new connection attempts rises above this number the Router deletes half open sessions as required to accommodate new connection attempts ICMP Ec...

Страница 104: ...able 54 Security Parental Control LABEL DESCRIPTION Parental Control Select Enable to activate parental control Add new PCP Click this if you want to configure a new parental control rule Status This...

Страница 105: ...ws whether the website block is configured If not None will be shown Modify Click the Edit icon to go to the screen where you can edit the rule Click the Delete icon to delete an existing rule Table 5...

Страница 106: ...ck the users on your network from accessing certain web sites Figure 58 Parental Control Add Edit Table 55 Parental Control Add Edit LABEL DESCRIPTION Active Select the checkbox to activate this paren...

Страница 107: ...cess to all URLs except ones listed below Add new service Click this to show a screen in which you can add a new service rule You can configure the Service Name Protocol and Name of the new rule Activ...

Страница 108: ...ficates Local Certificates LABEL DESCRIPTION WebServer Click Browse to find the certificate file you want to upload Current File This field displays the name used to identify this certificate It is re...

Страница 109: ...g or Expired message if the certificate is about to expire or has already expired Cert Click this button and then Save in the File Download screen The Save As screen opens browse to the location that...

Страница 110: ...cate file you want to upload Subject This field displays information that identifies the owner of the certificate such as Common Name CN OU Organizational Unit or department Organization O State ST an...

Страница 111: ...rusted CA View Table 59 Security Certificates Trusted CA View LABEL DESCRIPTION Name This field displays the identifying name of this certificate Type This field displays the type of this certificate...

Страница 112: ...it to a phone port The SIP account contains information that allows your Router to connect to your VoIP service provider To access the following screen click VoIP SIP SIP Account Figure 63 VoIP SIP SI...

Страница 113: ...Chapter 18 VoIP 113 18 1 1 Edit SIP Account You can configure a SIP account To access this screen click the Edit icon next to an account Figure 64 SIP SIP Account Add Edit...

Страница 114: ...that the Router uses for speech that it sends to the peer device Listening Volume Control Select the loudness that the Router uses for speech that it receives from the peer device Active G 168 Echo C...

Страница 115: ...you to answer an incoming call before it considers the call is unanswered Hot Line Warm Line Enable Select this to enable the hot line or warm line feature on the Router Warm Line Select this to have...

Страница 116: ...SIP Service Provider Name This shows the name of the SIP service provider SIP Server Address This shows the IP address or domain name of the SIP server REGISTER Server Address This shows the IP addres...

Страница 117: ...rmation QoS for VoIP calls the numbers for certain phone functions and dialing plan for a SIP service provider Click VoIP SIP SIP Service Provider and then click the Edit icon next to a profile of SIP...

Страница 118: ...f your VoIP service provider gave you one Otherwise keep the default value REGISTER Server Address Enter the IP address or domain name of the SIP register server if your VoIP service provider gave you...

Страница 119: ...e Router support RFC 4028 This makes sure that SIP sessions do not hang and the SIP line can always be available for use RFC Support Select VoIP inter operability settings Start Port End Port Enter th...

Страница 120: ...number of seconds the Router waits before it tries again to register the SIP account if the first try failed or if there is no response Session Expires Enter the number of seconds the Router lets a S...

Страница 121: ...forwarding No Answer Call Forward Enable This code is used to enable call forwarding when there is no answer at a SIP number no one picked up the connected phone that uses the SIP number No Answer Cal...

Страница 122: ...rope Type use supplementary phone services in European mode USA Type use supplementary phone services American mode You might have to subscribe to these services to use them Contact your VoIP service...

Страница 123: ...mber 01 for example on your phone s keypad to call the phone number To access this screen click VoIP Call Rule Figure 69 VoIP Call Rule Table 65 VoIP Call Rule LABEL DESCRIPTION Clear all speed dials...

Страница 124: ...according to the severity level you have selected When you select a severity the Router searches through all logs of that severity or higher Refresh Click this to renew the log screen Clear Logs Clic...

Страница 125: ...ugh the WAN interface of the Router Refresh Interval Specify how often you want the Router to update this screen and click Set Interval to apply the change Click Stop to halt updating of the screen Co...

Страница 126: ...terface Bytes Sent This indicates the number of bytes transmitted on this interface Bytes Received This indicates the number of bytes received on this interface Interface This shows the LAN or WLAN in...

Страница 127: ...T LABEL DESCRIPTION Refresh Interval Specify how often you want the Router to update this screen and click Set Interval to apply the change Click Stop to halt updating of the screen Device Name This s...

Страница 128: ...atus screen Registered The SIP account is registered with a SIP server Not Registered The last time the Router tried to register the SIP account with the SIP server the attempt failed The Router autom...

Страница 129: ...phone is ringing for an incoming VoIP call Process There is a VoIP call in progress DISC The callee s line is busy the callee hung up or your phone was left off the hook Codec This field displays what...

Страница 130: ...aintenance User Account Table 71 Maintenance User Account LABEL DESCRIPTION User Name This is the name of the user account Old Password Type the default password or the existing password you use to ac...

Страница 131: ...to allow the Router to be managed by a management server Otherwise select Disable to not allow the Router to be managed by a management server ACS URL Enter the URL or IP address of the auto configur...

Страница 132: ...ready configured Connection Request User Name Enter the connection request user name When the ACS makes a connection request to the Router this user name is used to authenticate the ACS Connection Req...

Страница 133: ...ance System Table 73 Maintenance System LABEL DESCRIPTION Administrator Inactivity Timer Type how manyseconds a management session either via the web configurator can be left idle before the session t...

Страница 134: ...me This field displays the date and time of your Router Manual Select this to enter the time and date manually in hh mm ss and yyyy mm dd format Get from Time Server Select this to have the Router get...

Страница 135: ...f normal local time by one hour to give more daytime light in the evening Select this option if you use Daylight Saving Time Start End Date Configure the day and time when Daylight Saving Time starts...

Страница 136: ...pter 24 Log Setting 136 CHAPTER 24 Chapter 24 Log Setting 24 1 The Log Setting Screen To change your Router s log settings click Maintenance Log Setting The screen appears as shown Figure 79 Maintenan...

Страница 137: ...resses specified below If this field is left blank logs and alert messages will not be sent via E mail Mail Subject Type a title that you want to be in the subject line of the system log e mail messag...

Страница 138: ...ween the sending of alarm log e mails Log Category Select the categories of logs that you want to record Log Level Select the severity level of logs that you want to record If you want to record all l...

Страница 139: ...rmware for your device s specific model Refer to the label on the bottom of your Router Do NOT turn off the Router while firmware upload is in progress Figure 80 Maintenance Firmware Upgrade Table 76...

Страница 140: ...in this time causing a temporary network disconnect In some operating systems you may see the following icon on your desktop Figure 82 Network Temporarily Disconnected After two minutes log in again...

Страница 141: ...tenance Backup Restore Backup Configuration Backup Configuration allows you to back up save the Router s current configuration to a file on your computer Once your Router is configured and functioning...

Страница 142: ...nfiguration file upload is in progress After the Router configuration has been restored successfully the login screen appears Login again to restart the Router The Router automatically restarts in thi...

Страница 143: ...ess Message You can also press the Reset button on the back panel to reset the factory defaults of your Router Refer to Chapter 1 on page 9 for more information on the Reset button 26 2 The Reboot Scr...

Страница 144: ...tocols can access which Router interface if any from which computers Click Maintenance Remote MGMT to display the General screen Select Enable to activate remote management on the Router Figure 88 Mai...

Страница 145: ...vice Note It is recommended if you are allowing WAN access even temporarily to change the default password in Maintenance User Account To allow access from the WAN you will need to configure a WAN to...

Страница 146: ...ccess the Router using this service Note It is recommended if you are allowing WAN access even temporarily to change the default password in Maintenance User Account To allow access from the WAN you w...

Страница 147: ...his displays the service port number for accessing the Router If the number is grayed out it is not editable Server Access Select the interfaces through which a computer may access the Router using th...

Страница 148: ...If the number is grayed out it is not editable Server Access Select the interfaces through which a computer may access the Router using this service SNMPv3 Select Enable to activate the SNMPv3 featur...

Страница 149: ...l requests Set Community Enter the Set community which is the password for incoming Set requests from the management station The default is public and allows all requests Trap Community Type the trap...

Страница 150: ...CMP response packet from being sent This keeps outsiders from discovering your Router when unsupported ports are probed Access Status Select the interfaces through which a computer may send DNS querie...

Страница 151: ...ly to both incoming LAN and WAN Ping requests Secured Client IP Address A secured client is a trusted computer that is allowed to send Ping requests to the Router Select All to allow any computer to s...

Страница 152: ...cess the Router using this service Note It is recommended if you are allowing WAN access even temporarily to change the default password in Maintenance User Account To allow access from the WAN you wi...

Страница 153: ...gnostic Table 85 Maintenance Diagnostic LABEL DESCRIPTION Ping Type the IP address of a computer that you want to ping in order to test a connection Click Ping and the ping statistics will show in the...

Страница 154: ...ions and LEDs The Router does not turn on None of the LEDs turn on 1 Make sure the Router is turned on 2 Make sure you are using the power adaptor or cord included with the Router 3 Make sure the powe...

Страница 155: ...to its factory defaults See Section 1 2 on page 9 I forgot the password 1 The default admin password is 1234 and the default user password is 1234 2 If you can t remember the password you have to res...

Страница 156: ...uter Log out of the Router in the other session or ask the person who is logged in to log out 3 Turn the Router off and on 4 If this does not work you have to reset the device to its factory defaults...

Страница 157: ...Router off and on 3 If the problem continues contact your ISP The Internet connection is slow or intermittent 1 There might be a lot of traffic on the network Look at the LEDs and check Section 1 3 on...

Страница 158: ...eless security is vital to your network It protects communications between wireless stations access points and the wired network The available security modes in your Router are as follows WPA2 PSK rec...

Страница 159: ...he SIP server contact your VoIP service provider 29 7 UPnP When using UPnP and the Router reboots my computer cannot detect UPnP and refresh My Network Places Local Network 1 Disconnect the Ethernet c...

Страница 160: ...or first before connecting it to a power outlet Do NOT allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor or cord Do NOT use th...

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Содержание HGW-2501GN-R2

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MitraStar HGW-2501GN-R2, Руководство пользователя

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