Chapter 29 Troubleshooting
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3
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4
Turn the Router off and on.
5
If the problem continues, contact the vendor.
29.3 Router Access and Login
I forgot the IP address for the Router.
1
The default IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the Router by
looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP address of the
Default
Gateway
might be the IP address of the Router (it depends on the network), so enter this IP address
in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
The default admin password is
1234
and the default user password is
1234
.
2
If you can’t remember the password, you have to reset the device to its factory defaults. See
I cannot see or access the
Login
screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the Router.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
3
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4
Reset the device to its factory defaults, and try to access the Router with the default IP address. See