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6. Maintenance and Troubleshooting

6.1 Product Maintenance

1) If the device is not for long-term service, please turn off its power switch and disconnect the AC power adapter
from AC outlet when it's left unused.
2) Please use soft fabric or tissue paper to remove dust from housing of the device to avoid scratch.
3) Wipe the device lens with a dry soft cloth when cleaning the lens; please gently wipe it with a neutral cleaner in

the case of serious contamination. Do not use strong or corrosive cleaners, since this may cause lens scratch
and impair image effect.

6.2 Troubleshooting

1) Video output without image

Solutions: a. Check whether the power supply is connected properly, and whether the power indicator is on

b. Check whether the device performs proper self-test after power-off and restart
c. Check whether the connection cables of video output and video display are in good condition

2) The image cuts in and out

Solution: a. Check if the connection cables of video output and video display are in good condition

3) Image dithering during lens zoom

Solution: a. Check whether the device is securely installed

b. Check whether there is any vibrating machinery or object around the device

4) Remote control failure

Solutions: a. Check if control is available when the address of remote control is set to 1 (if the device returns

to the factory default, the address of remote control will return to 1)

b. Check if the battery for remote control is properly installed or low
c. Check whether the menu is still active, since normal control is impossible with active menu; if
the webpage outputs images, the menu will not be displayed.

If no operation is performed, the menu will be automatically deactivated in 30s, and the control will
be available.

5) The serial port cannot be controlled

Solutions: a. Check whether our standard control cable is used.

b. Check the serial device protocol, baud rate and address for consistency with the device
c. Check whether the control cable is properly connected

6) The webpage cannot be logged in

Solutions: a. Use the display to check if the device outputs images properly

Содержание UV401

Страница 1: ...4K Ultra HD PTZ Camera User Manual V1 0...

Страница 2: ...o not hold the lens barrel by hand when moving the camera Please move the camera by holding its base with both hands or one hand No matter whether the camera is powered on or not please do not shake t...

Страница 3: ...ctric safety Do not use power adapters beyond the specified power specifications otherwise the product s components may be damaged and cannot function When in use the product shall be kept an adequate...

Страница 4: ...18 3 1PAIRINGFOR WIRELESS REMOTE CONTROL 18 3 2KEYS OFREMOTE CONTROL 19 3 3 MENU DESCRIPTION 21 4 NETWORK CONFIGURATION 24 4 1 NETWORK CONNECTION 24 4 2 IE LOGIN 25 4 3 STREAMING MEDIA 26 4 4 SOFTWAR...

Страница 5: ...Port 4 Infrared Receiver 10 RS232 Input Port 16 HDMI Output Port 5 Power Indicator 11 RS232 Output Port 17 Audio Input Jack LINE IN 6 State Indicator 12 RS422 is compatible with RS485 port 18 LAN Port...

Страница 6: ...fter power on self test 2 The default address of remote control is 1 the menu restoring factory default and the address of remote control returning to 1 1 3TALLY Lamp Control 1 During the power on sel...

Страница 7: ...l surface Wall surface Wall mounting bracket 1 4Bracket Installation Note Please install the rubber mat at the installation point of bottom middle bracket when using the product Bracket mounted ceilin...

Страница 8: ...ard PA3X30 tapping screw Ceiling 1 4 20UNC screw Ceiling mounted lower cover board PM3X6 screw Ceiling mounted upper cover board Wall surface Wall mounting bracket 1 4 20UNC screw Main machine Wall su...

Страница 9: ...r board Ceiling mounted upper cover board Ceiling mounted lower cover board Main machine Main machine Ceiling 2 Product Overview 2 1 Product Model This series of products are classified into two model...

Страница 10: ...less remote control A 12x optical zoom lens 1 2 5 Fig 2 1 Product Model Please consult this manual and check the product features corresponding to your own product against product models given above 2...

Страница 11: ...e the supplied accessories for each model are set forth in Table 2 1 Table 2 1 Supplied accessories Configur ation Standard configuration delivered Options for customer Supplied accessori es 1 power a...

Страница 12: ...Clear to Send 9 RI Ring Indicator NO Port Definition 1 DTR Data Terminal Ready 2 DSR Data Set Ready 3 TXD Transmit Data 4 GND System Ground 5 RXD Receive Data 6 GND System Ground 7 IR OUT IR Commander...

Страница 13: ...080I50 F Menuswitchable 3 TXD 3 TXD 4 GND 4 GND 5 RXD 5 RXD 6 GND 6 GND 7 IR OUT 7 OPEN 8 NC 8 OPEN Note The product is designed with RS232 input and output ports that can be cascaded in the above not...

Страница 14: ...nd abundant connectors advanced ISP processing technology and algorithm contribute to intensely alive and lifelike image effect uniform screen brightness strong sense of light color hierarchy high res...

Страница 15: ...lt in G sensor Built in G sensor supports automatic PTZ turnover and facilitates engineering installation Various network protocols Supporting ONVIF GB T 28181 RTSP and RTMP protocols supporting RTMP...

Страница 16: ...0P50 P represents image in progressive scanning format i represents image in interlaced scanning format Video formats supported by USB 3 0 output include YUY2 NV12 supports 1920 1080P30 1280 720P30 96...

Страница 17: ...2 IN RS232 OUT RS422 compatible with RS485 rotary dial DC12V power supply power switch Video compression format LAN port supports H 264 and H 265 USB 3 0 port supports MJPG H264 H265 YUY2 NV12 Audio i...

Страница 18: ...speed 0 1 s 80 s Preset position speed Horizontal 120 s pitch 80 s Number of present positions Each user is allowed to set up to 255 preset positions 10 for remote control Other Parameters Storage tem...

Страница 19: ...remote control to use another remote control it s necessary to clear the pairing data of the original remote control or to pair the new one If the pairing fails the red LED will go off after flashing...

Страница 20: ...ssively 1 Address Selection Select the address code of the product to be controlled 2 Standby Key Press and hold the key for 3s and the product will get into standby mode press and hold the key for 3s...

Страница 21: ...ote Control AddressSetup Rotate up Press key Rotate down Press key Rotate to the left Press key Rotate to the right Press key Middle position Press HOME key Up down left right keys Control the rotatio...

Страница 22: ...ch to video format 1080P25 8 Switch to video format 720P60 9 Switch to video format 720P50 Note If the previously used remote control address is not 1 but 2 3 or 4 the product address corresponding to...

Страница 23: ...22 3 English Menu...

Страница 24: ...23...

Страница 25: ...etwork local connection property window and select Internet protocol version 4 TCP IPv4 double click or click Internet protocol version 4 TCP IPv4 to get into the Internet protocol version 4 TCP IPv4...

Страница 26: ...cess function include IE driven browsers such as IE and 360 Browser To preview images with non IE driven browsers such as Google Opera Firefox and Safari browsers it s essential to upgrade the web fre...

Страница 27: ...eb client management interface 4 3 Streaming Media 1 Get video streaming Get into the following interface by selecting Configuration Video Configuration Video Coding Configure parameters based on netw...

Страница 28: ...ither a domain name or an IP address Host port Server default port number Stream name live test format live xxx User name and password The user name and password set for server the fields can be left...

Страница 29: ...t the parameters of RS232 serial port are as follows Baud rate 2400 4800 9600 38400 115200 bits per second start bit 1 bit data bit 8 bits stop bit 1 bit check bit None After power on the device rotat...

Страница 30: ...Position CAM _Focus Stop 8x 01 04 08 00 FF Far Standard 8x 01 04 08 02 FF Near Standard 8x 01 04 08 03 FF Far Variable 8x 01 04 08 2p FF p 0 low F high Near Variable 8x 01 04 08 3p FF Direct 8x 01 04...

Страница 31: ...M_Gain Limit Reset 8x 01 04 0C 00 FF Gain Limit Setting Up 8x 01 04 0C 02 FF Down 8x 01 04 0C 03 FF Gain Limit 8x 01 04 2C 0p FF p Gain Position CAM_Bright Reset 8x 01 04 0D 00 FF Bright Setting Up 8x...

Страница 32: ...02 FF IR remote commander receive On Off OFF 8x 01 06 08 03 FF IR_ReceiveReturn On 8x 01 7D 01 03 00 00 FF IR remote commander receive message via the VISCA communication ON OFF Off 8x 01 7D 01 13 00...

Страница 33: ...y0 50 02 FF High CAM_RGainInq 8x 09 04 43 FF y0 50 0B FF 7000K CAM_BGainInq 8x 09 04 44 FF y0 50 00 00 0p 0q FF pq B Gain CAM_AEModeInq 8x 09 04 39 FF y0 50 00 FF Full Auto y0 50 03 FF Manual y0 50 0...

Страница 34: ...8x 09 04 2D FF y0 50 00 FF OFF y0 50 01 FF ON CAM_VersionInq 8x 09 00 02 FF y0 50 ab cd mn pq rs tu vw FF ab cd vender ID 0220 mn pq model ID rs tu ARM Version vw reserve VideoSystemInq 8x 09 06 23 F...

Страница 35: ...Address 0x00 0x04 Pan Speed Tilt Speed 0xAF XOR Right 0xA0 Address 0x00 0x02 Pan Speed Tilt Speed 0xAF XOR Upleft 0xA0 Address 0x00 0x0C Pan Speed Tilt Speed 0xAF XOR Upright 0xA0 Address 0x00 0x0A P...

Страница 36: ...onnection cables of video output and video display are in good condition 3 Image dithering during lens zoom Solution a Check whether the device is securely installed b Check whether there is any vibra...

Страница 37: ...dicate the network connection 7 VCR files not found Solutions Synchronize with computer time webpage interface Configuration System Configuration System Time click for synchronization 7 Copyright Stat...

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