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Printer Problem

Checklist

QMS magicolor 2 Op

eration

8-20

2

Can you print a status page?

YES - Go to question 3.

NO - Check the following:

n

Is the printer off line before you try to enter the Adminis-
tration/Special Pages/Print Status menu? It should be.

n

Does the cassette have paper? If it is out of paper, the

PAPER OUT

message displays and the Error indicator

lights.

n

Are all the printer covers closed securely?

n

Is there a media jam? If a paper jam message displays
and the Error indicator lights, go to one of the following
sections in this chapter on clearing a media jam.

3

Is the printer receiving data from the computer?

If the Data indicator blinks after a file is sent, the printer is receiv-
ing the data. If not, check the following:

n

Is the printer on line? The online indicator should be on
and the message window should display

IDLE

.

n

Has the emulation been changed from ESP to an emula-
tion that doesn’t match the file you are sending. See chap-
ter 4, “Printer Configuration,” in the

Reference manual.

n

Print a status page from the control panel. If you are
using the serial interface, is the baud rate (speed of data
transmission) of the printer, the computer, and your soft-
ware application the same? See chapter 4, “Printer Con-
figuration,” in the

Reference manual.

n

If you still cannot identify the problem, contact your QMS
vendor.

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Содержание MAGICOLOR 2

Страница 1: ...QMS magicolor 2 Print System Operation 1800482 001B...

Страница 2: ...r LocalTalk Macintosh TrueType Apple Computer Inc VINES Banyan Centronics Centronics Color Solutions ColorBlind Color Solutions DEC DECnet LN03 LN03 Plus VMS Digital Equipment Corporation PhoneNET Far...

Страница 3: ...ypographic Conventions 1 4 2 Consumables Introduction 2 2 Loading the Media Cassette 2 2 Prepare the Paper 2 2 Load the Cassette 2 2 Using Media Other than Paper 2 4 Using Envelopes 2 4 Using Labels 2...

Страница 4: ...nabling Disabling Cassette Chaining 3 5 Collating Output 3 6 Enabling Disabling Collation 3 6 Working with Chunk Collation 3 7 Improving Collation Performance 3 8 2 Sided Printing 3 9 Printing on Stan...

Страница 5: ...the Paper Exit Rollers 5 7 Cleaning the OPC Belt Cartridge 5 8 Cleaning the Laser Lens 5 10 Cleaning the Exterior of The Printer 5 11 Maintenance Schedule 5 12 Replacing the Fuser Oil Bottle and Clean...

Страница 6: ...erstanding Media Jam Status Messages 7 4 Removing Media Jams 7 5 Misfeed Jams 7 5 Inner Jams Outer and Drum Jams 7 6 8 Troubleshooting Printer Problems Introduction 8 3 Status and Service Messages 8 3...

Страница 7: ...0 2400x600 dpi Printing Unavailable 8 25 Blank Pages 8 26 Not All Pages Print 8 26 Kanji Option Kit Problems 8 27 Can t Download Kanji Fonts 8 27 Can t Access Kanji Fonts 8 28 Can t Access the Kanji F...

Страница 8: ...rces of Support A 2 Your QMS Vendor A 2 Your Application Vendor A 2 Q FAX A 2 CompuServe A 3 Internet A 3 QMS Customer Response Center CRC A 4 QMS World wide Offices A 5 B Configuration Menu Introduct...

Страница 9: ...1 Introduction In This Chapter n Introduction on page 1 2 n About This Manual on page 1 2...

Страница 10: ...Describes the media that s best suited for your printer how to load paper labels transparencies envelopes and how to replace the toner cartridges OPC belt cartridge fuser oil bottle cleaning roller a...

Страница 11: ...a service call 9 Repacking the Printer Explains how to repack the printer in case you need to relocate or ship your printer after it s been installed A QMS Customer Support Provides product sales and...

Страница 12: ...sich exakt an die im Handbuch beschriebene Vorgehensweise da sonst Verletzungsgefahr bestehen k nnte v Mixed Case Courier Text you type and messages and information displayed on the screen Mixed Case...

Страница 13: ...les In This Chapter n Introduction on page 2 2 n Loading the Media Cassette on page 2 2 n Using Media Other than Paper on page 2 4 n Using Toner Cartridges on page 2 9 n Replacing a Toner Cartridge on...

Страница 14: ...fall into the printer 2 Holding the stack with one hand fan the paper with the other This gets air through the sheets and prevents static buildup 3 Take off the top and bottom sheets Residual glue bu...

Страница 15: ...vided on the inside left side of the cassette The media cassette holds 250 sheets of 20 lb 75g m2 paper Paper is packed in reams of 500 sheets Do not overfill the cassette n The printing side of the p...

Страница 16: ...ast a 0 16 4 06 mm margin from the edges of the envelope n Print on the front side only Some parts of the envelope consist of three layers of paper the front back and flap Anything printed in these la...

Страница 17: ...the corners 2 Flex the envelope stack including the edges to remove any stiffness 3 Correct any dog eared corners and then tap the envelopes on a flat surface to align them 4 Remove the media cassette...

Страница 18: ...stack into the cassette with the printing side up Note Check your application documentation to determine if the flap should be placed on the left or on the right You can also print a single envelope...

Страница 19: ...els Type Refer to the specifications in chapter 2 Print Media in the Reference Notes n Avoid using labels with exposed adhesive it may stick to the toner cartridge or the fixing roller causing labels...

Страница 20: ...n sheet of paper first to check placement Input Source Upper cassette Capacity Up to 50 sheets depending on the thickness of the transparencies Note If you have problems feeding 50 sheets try loading...

Страница 21: ...ute the toner by gently rocking the cartridge side to side Then reinstall the cartridge If the TONER LOW message remains in the message window after you redistribute the toner replace the cartridge Th...

Страница 22: ...is 95 F 35 C and the maximum storage humidity is 80 without condensation n Keep toner cartridges level during storage Do not stand or store cartridge on their ends or turn upside down the toner inside...

Страница 23: ...rd the empty toner cartridge s Caution Put the old toner cartridge in a trash receptacle Do not dispose of it by burning 3 Remove the toner cartridge from its shipping carton 4 Distribute the toner in...

Страница 24: ...rtridge and your prints may be smudged Pull the toner cartridge out so that it s firmly seated but not locked into place While the cartridges may appear not to be fully inserted closing the front cove...

Страница 25: ...High Resolution Printing on page 3 2 n Cassette Chaining on page 3 5 n Collating Output on page 3 6 n 2 Sided Printing on page 3 8 n Printing on Standard and Custom Media Sizes on page 3 9 n Working w...

Страница 26: ...n for business documents 600x600 dpi resolution provides excellent print quality for most business applications such as letters proposals and presentations With 600 dpi in both horizontal and vertical...

Страница 27: ...tem Memory Requirements You may also need additional memory SIMMs for the following n To print complex graphics or complex PostScript documents n For increased collation performance n For increased sp...

Страница 28: ...printer driver or QMS Document Option Commands DOCs If you want the printer to use a lower default resolution when you restore defaults set this option to your choice and make any other necessary conf...

Страница 29: ...procedure for using a dual cassette printer n Select an alternate cassette for chaining in the QMS Level 2 Windows printer driver n On a network use CrownAdmin 3 to select the media cassettes and or t...

Страница 30: ...aving to separate and sort individual copies of a document Each copy of the document exists as a whole unless chunk collation has occurred Enabling Disabling Collation There are three ways to enable d...

Страница 31: ...rced after the last compiled page of the collation range Chunk Collation This mechanism of introducing a forced boundary or breaking a document down into several smaller more manageable sets is known...

Страница 32: ...st client s memory settings n Take any memory not being used by other clients and add it to the Administration Memory K Mem Display memory setting s Caution Use this option only if you re familiar wit...

Страница 33: ...B5 JIS Com 10 Executive Foolscap Legal and Letter To print on these media sizes you need to do no more than load the media in the cassette n Standard non sensed media sizes The printer can print on f...

Страница 34: ...e Type Standard This one page document provides n Printer identification the printer s name firmware information and number of sheets faces printed during the life of the printer Note The number of sh...

Страница 35: ...figuration menu settings n A full list of fonts and downloaded emulations Printing a Status Page Cancelling Ending Print Jobs The Cancel key has three functions n It cancels the oldest print job in th...

Страница 36: ...el the oldest job in the queue CANCEL JOB IS SELECTED Press this key to The message window reads Cancel Access the Job Cancel menu JOB CANCEL CANCEL JOB Next twice Advances to the Cancel All Jobs mode...

Страница 37: ...rint job that does not have one You can identify an end of job indicator in the Administration Communications Parallel and Administration Communications Serial menu Refer to chapter 5 Additional Techn...

Страница 38: ......

Страница 39: ...4 Color Printing In This Chapter n Introduction on page 4 2 n QCOLOR Color Control on page 4 2 n Other Methods of Color Control on page 4 4 n Color Density on page 4 9...

Страница 40: ...ching capabilities include CIE based color matching PANTONE Color simulation and ICM 2 0 and ColorSync 2 1 support by means of ICC 3 2 compliant printer profiles QCOLOR automatic color control is acce...

Страница 41: ...Color if you re printing text or spot colors n Third Party Color Management if you want to allow your application to control color settings n Color All Black if you want to print monochrome n Customi...

Страница 42: ...e computer then converts the data into another RGB format to display it on the monitor When the image data is sent to the printer it is converted into CMYK Cyan Magenta Yellow blacK format by the prin...

Страница 43: ...ve and they do consume processing time and power at the host A few well known color management systems include Kodak Color Flow Agfa ColorTune Pantone POCE Apple ColorSync Microsoft ICM Color Solution...

Страница 44: ...Aldus FreeHand or Adobe Illustrator you can choose a PANTONE Color number and the corresponding CMYK simulation is printed Pantone tables for sup porting applications are shipped on the QMS Software...

Страница 45: ...ng Dictionary can be changed through the QMS developed Macintosh and Windows drivers or if your application requires you to use a non QMS driver you can change the CRD at the printer s control panel A...

Страница 46: ...nted image may have a smaller range of colors than the original image since several image colors may be mapped to a single printer color We recommend that you use this CRD for printing spot colors Bus...

Страница 47: ...lor of the paper could affect the results 1 Set the density of each color to 0 a Access the printer s Administration Engine Density Cyan menu b Set the cyan color density to 0 Press the Previous key t...

Страница 48: ...ard over the cyan column on the calibration page c Decide which block on the calibration page most closely matches the cyan color calibration card Note It may be easier to decide which colors match if...

Страница 49: ...Next key to increase the setting 7 Repeat steps 5 and 6 for the magenta yellow and black color densities 8 Save your changes 9 Print a new calibration page Administration Special Pages Calibration Pag...

Страница 50: ......

Страница 51: ...page 5 2 n Cleaning the Printer on page 5 3 n Maintenance Schedule on page 5 12 n Replacing the Fuser Oil Bottle and Cleaning Roller on page 5 14 n Replacing the OPC Belt Cartridge on page 5 17 n Rep...

Страница 52: ...ctly on the printer s surface the spray could penetrate through the air vents of the printer and damage the internal circuits n Be careful when cleaning the inside or removing paper jams as the fuser...

Страница 53: ...artridges from inside the printer After removing the cartridges return them to their original packaging If the original packaging is not available protect the toner cartridges from spilling toner and...

Страница 54: ...to fol low any instructions contained in them These labels are located on the inside of the printer s covers and the interior of the printer body n Use only dry lint free cotton cloths or swabs n Mak...

Страница 55: ...rear cover 3 Using a dry cotton cloth clean any paper dust and toner buildup from the registration rollers You can manually rotate the rollers while cleaning them by turning the white gear on the lef...

Страница 56: ...st and toner buildup from the transfer roller Note Manually rotate the roller while cleaning it c Reinstall the transfer roller in the transfer unit 5 Clean the paper discharger a Remove the paper dis...

Страница 57: ...in the transfer unit and then push it down and to the left to lock it in place 6 Clean any paper dust and toner buildup found on the transfer unit itself 7 Close the printer s rear cover 1 Turn off an...

Страница 58: ...two minutes If you suspect the belt is damaged due to exposure to light put the belt in a dark place to recover Depending on the amount of exposure recovery may take up to two hours Recovery time is d...

Страница 59: ...the handle is facing away from you 7 Use the brush to clean the corona wire inside end of the OPC belt cartridge s Caution The corona wire is very delicate Do not press hard on the wire 8 Reinstall t...

Страница 60: ...ors on your printouts Note A dry cotton cloth or dry cotton swab is required for this procedure 1 Open the printer s front cover 2 Remove the four toner cartridges 3 Remove the laser lens Use the two...

Страница 61: ...efahr eines elektrischen Schlages besteht To protect your printer and maintain its appearance clean the exterior regularly Use the following guidelines n Use only a dry or slightly damp lint free soft...

Страница 62: ...S National Service 120 000 page preven tive maintenance 120 000 pages QMS National Service AC paper discharger 120 000 pages QMS National Service Cleaning roller CHECK CLEANING ROLLER displays in the...

Страница 63: ...e Filter on page 5 20 Transfer roller 120 000 pages QMS National Service Waste toner pack WASTE TONER FULL displays in the message window after 12 000 pages at 5 coverage of each color User See Replac...

Страница 64: ...d cleaning roller are not changed when needed and installed properly This type of damage is not covered under warranty or service contract M WARNING The fuser unit can become extremely hot and cause s...

Страница 65: ...e 4 Remove the old oil bottle s Caution Hold a sheet of paper under the oil bottle while removing it so oil doesn t drip into the printer 5 Remove the old cleaning roller 6 Lower the new oil bottle in...

Страница 66: ...Item Replaced Fuser Oil menu choose Yes b In the Operator Control Consumables Item Replaced Cleaning Roller menu choose Yes Note When you replace the fuser oil bottle and cleaning roller after a FUSER...

Страница 67: ...arefully The belt is also extremely sensitive to hand oils and scratches both of which reduce print quality 1 Turn off the printer 2 Open the printer s front cover s Caution This is necessary as it pu...

Страница 68: ...on release pins one on each side of the cartridge s Caution Don t touch the green material on the cartridge It scratches easily 7 Holding the cartridge above the printer align the guide pins on the ca...

Страница 69: ...artridge menu choose Yes to reset the consumables moni toring system Note When you replace the OPC belt cartridge after a REPLACE BELT message displays in the message window the engine automatically r...

Страница 70: ...he Ozone Filter The ozone filter reduces exhausted ozone gas 1 Remove the ozone filter case on the left rear of the printer 2 Remove the ozone filter from the case 3 Install a new ozone filter in the...

Страница 71: ...so you can conveniently throw it away 1 Open the printer s front cover 2 Remove the waste toner pack 3 Use the label on the side of the old waste toner pack to seal the opening and then dispose of th...

Страница 72: ...m Note When you replace the waste toner pack after a CHECK WASTE TONER message displays in the message window the engine automatically recovers However you must manually reset the consumables usage mo...

Страница 73: ...6 CrownView Printer Web Page In This Chapter n Introduction on page 6 2 n Setting up the Printer Web Page on page 6 3 n Printer Home Page on page 6 8 n Web Page Help System on page 6 29...

Страница 74: ...most com mon web browser software Netscape Navigator and Microsoft Explorer This web page gives you access to the most frequently accessed printer configurations and gives you instant access to print...

Страница 75: ...ssigned name of the printer or the IP address It is more convenient for you to use a name than the address The default name for the printer is usu ally the model number of the printer for example QMS...

Страница 76: ...the proper preferences in your browser software Your printer name or IP address must be added to the no proxy list in the preferences dialog box of the browser Note You need to do this procedure only...

Страница 77: ...of your QMS magicolor 2 Note The printer name is entered in the network protocol menu that you are using The default name is the model number of the printer See Assigning a Printer Name on 6 3 for mor...

Страница 78: ...MS magicolor 2 Operation 6 6 For Internet Explorer 1 Start your web browser 2 Access the View menu and choose Options 3 Select the Connection tab on the dialog box 4 Click the Settings button to displ...

Страница 79: ...Note The printer name is entered in the network protocol menu that you re using The default name is the model number of the printer See the QMS CrownNet System Adminstrator s Manual for information on...

Страница 80: ...s to all of the supporting web pages for your printer The printer home page provides the following information Product Name Identifies the particular printer that you are brows ing This printer is pic...

Страница 81: ...nput cassette or tray the media size and the percent filled with media Configuration Menu Operator Control Inputbin Sheets Printed Lists the number of sheets of media printed to date during the curren...

Страница 82: ...e The Home hotlink simply returns you to the printer home page when it is selected Hotlinks Take you to other pages of status configurations or help information Each of these hotlinks is fully explain...

Страница 83: ...config ure settings in your printer After you make your choices choose the Submit button to make them take effect The Operator Control page contains the following options For com plete information on...

Страница 84: ...Control Orientation Inputbin Allows you to choose Upper or Optional as the input source Configuration Menu Operator Control Inputbin Chain Inputbins Allows you to set input bin chaining to Off On or...

Страница 85: ...tte if it s something other than A4 Legal or Letter the typical sizes the cassettes expect Configuration Menu Operator Control Custom Bin Upper Optional Custom Tray Specifies the media size in the opt...

Страница 86: ...it only by accessing the printer s configuration menu through the printer control panel a remote or local console or CrownAdmin 3 Printer Setting This table provides you with data relative to the set...

Страница 87: ...dependent on the choice selected automatically when the first input source empties Configuration Menu Operator Control Chain Inputbins Default Paper Tray Tells you which input source is the default C...

Страница 88: ...tional Network1 interface Configuration Menu Administration Communications Network1 IF 2 Identifies the settings for the Network2 CrownNet Ethernet interface Configuration Menu Administration Communic...

Страница 89: ...ows the size in KB of the Host Input field also known as K Mem for Spool This memory client stores incoming data from all the interfaces until the emulation can process the print job Configuration Men...

Страница 90: ...uff Emulation Shows the size in KB of the Emulation client also known as K Mem Emulation This client is used to store any optional emulations such as LN03 Plus Configuration Menu Administration Memory...

Страница 91: ...tion Menu No equivalent Printer Memory Shows the size in KB of the total amount of RAM that your printer has Configuration Menu Administration Memory Manual Config MB Printer Mem Disk s Provides the n...

Страница 92: ...than PostScript wait for incoming data Configuration Menu Administration Communications Timeouts Emulation Timeout ESP Shows the maximum number of seconds the printer uses to match an emulation before...

Страница 93: ...inter Jobs The Printer Jobs hotlink on the home page jumps to the Printer Jobs page This page contains information about the current jobs the printer is processing and information on the previous five...

Страница 94: ...priority of each job Configuration Menu No equivalent Owner Shows the name of the owner of each current job Configuration Menu No equivalent Title Shows the title of each job Configuration Menu No equ...

Страница 95: ...as a percentage and do not indicate the exact amount of consumables used In addition the life expectancy of each consumable is based on printing under specific operating conditions such as media type...

Страница 96: ...tion Consumables Consumable Max Number Shows the maximum capacity of the consumable for example 10000 planes or 120000 sheets Configuration Menus Operator Control Consumables and Administration Consum...

Страница 97: ...ounting page which contains information about accounting configuration settings Mode Shows whether accounting is enabled or disabled Configuration Menu Operator Control Accounting Mode Disk Space Show...

Страница 98: ...o the System Support page This page can be used to set up internal support for the printer as well as to link to the QMS web site File Segment Shows whether accounting information is stored in the pri...

Страница 99: ...ou need assistance contact A text box for entering the name of a local expert Configuration Menu No equivalent Contact Number A text box for entering a local or QMS contact number Configuration Menu N...

Страница 100: ...bout other QMS print ers contact information a FAQ database printer manuals and online performance support Online Help Page The Online Help hotlink on the home page jumps to any help informa tion that...

Страница 101: ...QMS online perfor mance support address on the System Support page Printer Help URL when you click on the Online Help button on the printer home page you ll be linked to an HTML page located at the Q...

Страница 102: ......

Страница 103: ...Introduction on page 7 2 n Automatic Jam Recovery on page 7 2 n Preventing Media Jams on page 7 2 n Understanding the Media Path on page 7 3 n Understanding Media Jam Status Messages on page 7 4 n Re...

Страница 104: ...he printer turned on when you remove the jammed media After the jam is cleared open and close the top door before printing Printing will not resume until you do this Preventing Media Jams There are se...

Страница 105: ...back in the cassette Understanding the Media Path Understanding the printer s media path will help you locate media jams The media cassette is located at the bottom front of the printer The media is p...

Страница 106: ...er A misfeed jam may be as simple as a sheet of media not being picked or it may be that the media was picked but not fed properly Access to this area is through the cassette slot n Inner jams occur i...

Страница 107: ...trol panel window persists open and close the printer s top cover This should clear the jam message If the automatic jam recovery is enabled Administration Engine Page Recovery menu once the jammed me...

Страница 108: ...gen s Caution Media that hasn t fully passed through the fuser contains unfused toner that can dirty your hands clothes or any thing else it gets on If you accidentally get toner on your hands wash th...

Страница 109: ...f the fuser 4 Remove the jammed media by pulling it from the bottom of the fuser through the printer s rear cover not from the top of the fuser This prevents any unfused toner from dirtying the fuser...

Страница 110: ......

Страница 111: ...3 n HP GL Error Codes and PCL Error Codes on page 8 13 n Testing PC Printer Communication on page 8 14 n Testing Macintosh Printer Communication on page 8 18 n Printer Problem Checklist on page 8 19 n...

Страница 112: ...t Problems on page 8 24 n Output Problems on page 8 25 n Kanji Option Kit Problems on page 8 27 n Print Quality Problems on page 8 29 n Color Density Problems on page 8 30 n Image Defects on page 8 32...

Страница 113: ...efore placing a service call if one becomes necessary Status and Service Messages Status and service messages are displayed in the control panel mes sage window They provide information about your pri...

Страница 114: ...s or transfer them to your host computer using ftp if available Then reset the account ing files so that new jobs can be accepted If you don t want to use accounting you can disable it ACC FILE 95 FU...

Страница 115: ...nt jobs in the print queue are being canceled Press Select and the oldest job in the print queue will be canceled CANCEL ALL JOBS The Cancel key has been pressed and one or more of the print jobs in t...

Страница 116: ...hese files are created following a Reset Accounting XXXXXXXXXXXX represents the Job Accounting or Paper Accounting file Wait No other action needed END JOB The Cancel key has been pressed Press Select...

Страница 117: ...rs IDLE The printer is on line but no jobs are in process No action needed INITIALIZING The printer is warming up and getting ready to go on line Wait No other action needed INNER JAM Media has jammed...

Страница 118: ...ER IN ANY BIN Operator Control Chain Inputbins is set to On and a chained cassette is empty Refill the cassette with the specified size media REPLACE BELT The OPC belt cartridge need replacing Install...

Страница 119: ...stalled Install a toner cartridge x TONER EMPTY The x color toner cartridge is empty Replace the toner cartridge x TONER LOW The x color toner is low There is enough toner left to print 330 pages befo...

Страница 120: ...ler is waiting on incoming data for the first job in the queue The job may not have an end of job indicator and therefore cannot end The message clears if more input arrives from the port or if you pr...

Страница 121: ...ry this before making a service call Service calls should be placed to the vendor from whom you purchased the printer If you cannot get service from your vendor see appendix A QMS Customer Support for...

Страница 122: ...on the previous page CALL FOR SERVICE F5 CHRG HV UNIT CALL FOR SERVICE H0 FUSER THERM CALL FOR SERVICE H2 FUSER TEMP 2 CALL FOR SERVICE H3 FUSER TEMP 3 CALL FOR SERVICE H4 FUSER TEMP 4 CALL FOR SERVIC...

Страница 123: ...e Description Error Code Description 0 Not enough memory for job 0 Not enough memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction...

Страница 124: ...sen sitive and must be typed exactly as shown Showpage is a PostScript command that prints a blank page The symbol means to press the Enter key To produce the D and Z press and hold down the Ctrl key...

Страница 125: ...AT file contains the line MODE LPT1 COM1 delete it b Then type MODE LPT1 P The P represents infinite retry and it tells the PC to send print jobs until the printer accepts them c Restart the PC and re...

Страница 126: ...tement to your AUTOEXEC BAT file b Restart the PC and then check the start up page which prints when you turn on the printer unless you disabled it This tells you the current serial port settings for...

Страница 127: ...he Communications menu COMMUNICATIONS TIMEOUTS Next Advance to the Serial menu COMMUNICATIONS SERIAL Select Access the Serial menu SERIAL MODE Next one or more times Advance to the Baud Rate menu SERI...

Страница 128: ...r to your DOS documentation for more information Testing Macintosh Printer Communication Testing Macintosh Communication You can check communication between the printer selected in the Chooser and the...

Страница 129: ...e followed the steps in chapter 2 Setting Up Your Printer in the Getting Started manual If there is no status message in the control panel message window use the following steps to identify the source...

Страница 130: ...edia jam 3 Is the printer receiving data from the computer If the Data indicator blinks after a file is sent the printer is receiv ing the data If not check the following n Is the printer on line The...

Страница 131: ...in the Reference man ual for instructions n If you continue to have problems with the ESP mode selecting the appropriate printer emulation contact your QMS vendor OPC Belt Cartridge Problems The OPC b...

Страница 132: ...ter prints a standard status page even though you ve con figured the printer in the Administration Special Pages Status Page Type menu to print an advanced status page your printer probably doesn t ha...

Страница 133: ...tosh applications interfere with each other Appli cations send a printer prep file to the printer at the beginning of each document Other prep files cannot be sent without resetting the printer Monito...

Страница 134: ...ouble installing and setting up your QMS CrownNet inter face check the following n If the printer requires a network interface card is it correctly installed in the printer n Is the printer connected...

Страница 135: ...i resolution on all media sizes 88 MB RAM you can print at 2400x600 dpi resolution on all media sizes Check the start up page to make sure the printer has enough RAM installed See chapter 2 Memory and...

Страница 136: ...out rock it from side to side and reinstall it in the printer 3 If these solutions do not work contact your QMS vendor to purchase another toner cartridge Not All Pages Print If the printer stops prin...

Страница 137: ...ng Kanji fonts If you experience memory problems when downloading Kanji fonts then you can do one of the following to increase printer memory n Add 4 MB more printer memory n Decrease the number of fo...

Страница 138: ...for product sales and service information n Did you correctly configure the printer See the Options manual for complete printer configuration infor mation Can t Access the Kanji File Through Your Appl...

Страница 139: ...printed pages try this quick check procedure 1 Check that you are using the correct type media See appendix B Technical Specifications in the Reference for media specifications 2 Check that there is e...

Страница 140: ...e it to the calibration cards that were provided with your printer Complete instructions are included in the Color Density section of chapter 4 Color Printing Note The Administration Special Pages Cal...

Страница 141: ...as the 1 3 engine ROM and the color density feature the letter A and the number 3 are blocked in n If these characters aren t blocked in then your printer doesn t have the 1 3 engine ROM To find out h...

Страница 142: ...ons If you have problems with the quality of your printed pages try the fol lowing n If the TONER OUT message is on and the printer continues to print try distributing the toner to improve print quali...

Страница 143: ...ng Printer Problems Solid Color Image Printout Too Dark 1 A toner cartridge may be defective Remove it and install a new toner cartridge 2 Your printer may need a service check Contact your QMS vendor...

Страница 144: ...so that it s firmly seated but not locked into place 2 Distribute the toner 3 Check to make sure the toner cartridge is not defective 4 If steps 1 2 and 3 do not solve the problem install a new toner...

Страница 145: ...toner cartridge may be defective Install a new toner cartridge if needed 1 Remove the toner cartridge and rock it as you do before installing a new cartridge This redistributes toner inside the cartr...

Страница 146: ...the positions where it has become wet Replace the paper in the tray or cassette with dry paper and retest for irregu lar print 1 The laser lens may be dirty Clean the lens as described in chapter 5 Pr...

Страница 147: ...Image Defects 8 37 Troubleshooting Printer Problems Colored Bands 1 One or more toner cartridges may be defective Install new toner cartridges...

Страница 148: ...f the US National and international contacts are listed in appendix A QMS Customer Support Before calling be sure you have the answers to these questions handy to help our technicians serve you more q...

Страница 149: ...ables and Cassette s on page 9 3 n Remove the Toner Cartridges on page 9 3 n Remove the OPC Belt Cartridge on page 9 3 n Prepare the Fuser Unit on page 9 5 n Change the Waste Toner Pack on page 9 9 n...

Страница 150: ...placement packaging in the US call QMS National Service at 1 334 633 4300 x 2530 and request catalog number 2600439 200 If you need to return the printer for service in the US call QMS Customer Servic...

Страница 151: ...c rollers and repackage them in their original packaging Remove the OPC Belt Cartridge s Caution The OPC belt is extremely sensitive to bright light and direct sunlight Limit exposure to 2 minutes Whi...

Страница 152: ...nd lift the cartridge out of the printer 2 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side Insert the pin until you feel some resistance move it for...

Страница 153: ...the lock levers at each end of the OPC belt car tridge slot Prepare the Fuser Unit M WARNING The fuser unit can become extremely hot and cause severe burns Make sure the unit is cool before handling...

Страница 154: ...per under the oil bottle as you remove it so no oil drips into the printer 4 Place the oil bottle in an oil proof container such as a plastic bag until you re ready to reinstall it 5 Use an eye droppe...

Страница 155: ...in but make sure there are enough to fill the space 7 Close the lock levers to secure the cleaning roller 8 Install the fuser roller shipping restraints These restraints protect the fuser rollers fro...

Страница 156: ...b Insert the fuser roller shipping restraints between the fuser rollers one at each end of the fuser s Caution Be sure to insert the shipping restraints at the ends of the rollers not in the middle I...

Страница 157: ...sure release levers one at each end of the fuser When correctly positioned the fuser roller shipping restraints fit snugly between the rollers Change the Waste Toner Pack 1 With the printer s front co...

Страница 158: ...waste toner pack to seal the opening and then dispose of the pack in accordance with safety laws and regulations in your area 3 Install a new waste toner pack This ensures that no waste toner is shak...

Страница 159: ...r Input Feeder Note If you don t have a lower input feeder installed skip to the next section 1 Remove the plastic side covers from the sides of the input feeder 2 Locate the cable at the left rear of...

Страница 160: ...inter 5 With the help of another person pick up the printer by its four corners lift it from the lower input feeder and place the printer on a table M WARNING Your printer weighs approximately 64 lbs...

Страница 161: ...erson s help put the printer into the plastic bag and place the printer into the base tray of the shipping carton 2 Pack the printer for shipment as shown in the illustration 3 If you re also shipping...

Страница 162: ......

Страница 163: ...A QMS Customer Support In This Appendix n Sources of Support on page A 2 n QMS World wide Offices on page A 5...

Страница 164: ...nufacturer is the best source of help Q FAX Q FAX a QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer speci...

Страница 165: ...rectly to the forum where QMS is located The QMS library sec tion contains application notes printer drivers utilities technical infor mation and announcement files Internet The QMS server provides ac...

Страница 166: ...ption of the problem The printer model The type of host computer you re using The type and version of operating system you re using The interface you re using and if serial the protocol for example XO...

Страница 167: ...1 334 633 3716 Internet http www qms com Latin America Fax 1 334 639 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Info...

Страница 168: ...ess Tech Centre 52 2 Railway Parade 2141 Lidcombe NSW Australia 61 2 9901 3235 Fax 61 2 9901 3273 QMS Benelux Belgium Nether lands and all unlisted countries Planetenbaan 60 Corner Plaza 3606 AK Maars...

Страница 169: ...Arenav gen 41 6th floor 121 77 Johanneshov Sweden 46 8 600 01 30 Fax 46 8 600 01 33 QMS South Africa Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of So...

Страница 170: ......

Страница 171: ...Configuration Menu In This Chapter n Introduction on page B 2 n Menu Chart Conventions on page B 2 n Administration Menu on page B 3 n Installation Menu on page B 9 n Operator Control Menu on page B 1...

Страница 172: ...or Control menu on page B 9 Note The Copier Menu is displayed in chapter 7 CrownCopy of the Options manual Menu Chart Conventions The following conventions are used in the menu charts n Some menu choi...

Страница 173: ...putbin Trailer Inputbin Status Page Type Calibration Page Do Start Page Do Sys Start Do Error Handler Quick Config Manual Config Toner Low Act Energy Saver Def Resolution Maintenance Image Alignment D...

Страница 174: ...Talk LAN Manager NetWare TCP IP Idle Administration Communications Network1 Emulation Network2 CrownNet Mode Min K Spool Def Job Prio PS Protocol Spooling HW Config Factory Soft On On Idle On Input Id...

Страница 175: ...EtherTalk LAN Manager NetWare TCP IP Protocol Network Ident Connection Zone Name Disabled LaserWriter QMS RC Res Conventional Spooling Zone Part 1 Zone Part 2 Enabled HP Zoner Res Both Default Idle A...

Страница 176: ...u QMS magicolor 2 Operation B 6 LAN Manager Menu Common EtherTalk LAN Manager NetWare TCP IP Protocol Printer Name Default Disabled Yes No Enabled Idle Administration Communications Network2 CrownNet...

Страница 177: ...rinter Name 1 Printer Name 2 Enabled File Srv Name 3 PServer Name 2 Printer Name 3 Frame Type 802 3 IPX Addr Ether 2 IPX Addr 802 2 IPX Addr Default PServer Name 1 PServer Name 2 PServer Name 3 Job Ch...

Страница 178: ...rt Write Trap Read Trap Idle Administration Communications Network2 CrownNet Internet Default Secure Accnting LPD SNMP Mask Chan Assignment NMS 1 5 Router Address Files Timeout Banner None Community I...

Страница 179: ...Menu B 9 Configuration Menu Installation Menu Operator Control Idle Administration Installation Enter password Use Operator Pwd Off On Admin Password Enter password Use Admin Pwd Off On Operator Pass...

Страница 180: ...999 Collation Off On Orientation Portrait Landscape Inputbin Upper Optional Chain Inputbins Off On On Any Color Separation Off On Color Model Full Color Monochrome Media Accounting Mode Disk Space Res...

Страница 181: ...ctive jobs message 8 4 Adjust x bin message 8 5 Advanced printing features Memory 3 3 Agfa FotoFlow 4 5 Apple ColorSync 4 5 AppleTalk Testing communication 8 18 Automatic Color Control 4 3 B Back pane...

Страница 182: ...management system 4 4 Color matching 4 4 Color density Adjusting 4 9 Problems 8 30 Troubleshooting 8 30 Color rendering dictionary 4 7 Business 4 8 Colorimetric 4 8 Photographic 4 8 Colorimetric 4 8...

Страница 183: ...5 Fuser oil bottle Removing 9 5 Replacing 5 14 Fuser oil empty message 8 6 Fuser oil low message 8 7 Fuser unit Draining 9 6 Preparing for moving 9 5 Removing 9 5 G Gamut 4 8 General settings Hotlink...

Страница 184: ...abels Loading 2 7 Printing 2 7 LAN Manager Menu B 6 Laser lens Cleaning 5 10 Light image 8 34 Lower input feeder Removing 9 11 M Macintosh Testing communication 8 18 Maintenance Cleaning roller 5 14 F...

Страница 185: ...ge defects 8 32 Print quality problems 8 29 Blurred background 8 35 Distortions 8 32 Irregular print 8 36 Printout too dark 8 33 Printout too light 8 34 Solid color image 8 33 Specific 8 32 Toner smud...

Страница 186: ...eters changing 8 16 Testing communication 8 15 Service Calling for service 8 38 Messages 8 3 Printer 9 2 RMA number 9 2 United States A 4 Setup Browser software 6 4 Printer web page 6 3 Shipping print...

Страница 187: ...Status page Printing 3 10 Selecting the status page type 3 10 Will not print 8 20 Support QMS Customer A 2 Internet A 3 Technical A 4 World wide A 5 System Support hotlink 6 26 T TCP IP Menu B 8 Tech...

Страница 188: ...or idle status message 8 10 Waiting on input end job message 8 10 Warming up message 8 10 Waste toner pack Removing 9 9 Replacing 5 21 9 9 Web page help system 6 29 Web page printer 6 2 Weight 9 12 Wh...

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