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Problem solving guide

35

Problem solving guide

With the help of the following notes, minor faults in the performance of the machine, some
of which may result from incorrect operation, can be put right without contacting the Miele
Professional Service Department. This will save you time and money because you won't
need to book a service technician.

The following guide may help you to find the reason for a fault, and to correct it. Please
note:



Repair work to electrical appliances must only be carried out by a suitably qualified

person in strict accordance with current local and national safety regulations.
Unauthorised or incorrect repairs and other work by unqualified persons could be
dangerous.

The programme does not start

Problem

Possible cause and remedy

The display remains dark
and the

Start/Stop

sensor

does not light up or flash.

There is no power to the machine.



Check whether the washing machine is switched on.



Check whether the washing machine is connected to the
electricity supply.



Check whether the circuit breaker has tripped.

The washing machine has switched off automatically to
save energy.



Switch it back on with the



button.

A fault message appears
in the display.

A programme cannot be started while there is a fault
message in the display.



Note the information in the display.



Press the multifunction selector to confirm the message.
The fault message is deleted.

The display is dark and the

Start

button indicator light

flashes slowly.

The display has switched off automatically to save energy
(Standby mode).



Press a button. Standby will finish.

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Содержание 51514001AUS

Страница 1: ...structions Commercial Washing Machine PWM 514 PWM 520 To avoid the risk of accidents or damage to the appliance it is essential to read these instructions before it is installed and used for the first time en AU NZ M Nr 11 874 800 ...

Страница 2: ...ese could be hazardous to human health and to the environment if disposed of with general waste or if handled incorrectly Please do not therefore dispose of your old appliance with general waste Please dispose of it at your local community waste collection recycling centre for electrical and electronic appliances Consult with Miele if necessary Please ensure that your old appliance presents no dan...

Страница 3: ...for use 22 Emptying pockets 22 Max load 22 Loading the washing machine 23 Preparing for use 24 4 Selecting programme settings 26 Washing with dispensing drawer 27 Adding detergent using the detergent dispensing drawer 27 Bleaching agent 28 Dyes dye removers and descaling agents 28 Detergent dispensing 28 Detergent dispensing 28 Amount of detergent 28 Water hardness levels 28 6 Starting the program...

Страница 4: ...xing compartment 46 Drainage 47 Electrical connection 47 Extra options 48 Pre wash 48 Pre rinse 48 Rinse plus 48 Soak 48 Intensive 48 Water plus 48 Rinse hold 48 Fill stop 48 Special features in the programme sequence 49 Spinning 49 Omitting the final spin Rinse hold 49 Anti crease 49 Changing the programme sequence 50 Changing a programme 50 Altering the wash programme 50 Cancelling a programme 5...

Страница 5: ...57 Expert code 57 Process technology 58 Anti crease 58 Service interval 58 Water intake 59 Legal information 59 Technical data 60 PWM 514 machine data 60 Electrical connection 60 Installation dimensions 60 Weight and floor load 60 Emissions data 60 Product safety 60 Wi Fi 60 PWM 520 machine data 61 Electrical connection 61 Installation dimensions 61 Weight and floor load 61 Emissions data 61 Produ...

Страница 6: ...e This prevents both personal injury and damage to the washing machine In accordance with standard IEC 60335 1 Miele expressly and strongly advises that you read and follow the instructions in Installation as well as in the Warning and Safety instructions Miele cannot be held liable for injury or damage caused by non compliance with these instructions Keep these operating instructions in a safe pl...

Страница 7: ... public the supervisor must ensure that it can be operated safely without risk of danger to others The machine must not be installed and operated in mobile locations e g on a ship This washing machine is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction c...

Страница 8: ... wire insulation must not be used until they have been repaired If the supply cord is damaged it must be replaced by the manufacturer its service agent or similar qualified person in order to avoid a hazard The water generated during washing is suds solution and not drinking water Drain the suds solution into an appropriate sewage system Always make sure that the drum is stationary before reaching...

Страница 9: ...y Miele The washing machine must be disconnected from the mains electricity supply before any maintenance cleaning or repair work is carried out The washing machine is only isolated from the electricity supply when it is switched off at the wall socket and the plug is withdrawn or the mains fuse is disconnected or the circuit breaker has been tripped and locked out where appropriate See Installati...

Страница 10: ... electricity supply at any time If the machine is hard wired an all pole isolator must be installed The means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules AS NZS 3000 If the washing machine is hard wired provision must be made on site to switch off all poles from the electricity supply The disconnection switch must be located in the immediate area ...

Страница 11: ...te vicinity Take care to ensure that foreign objects e g nails pins coins paper clips do not find their way into the machine with the laundry These may damage components of the machine e g suds container drum Damaged components can in turn result in damage to the laundry If the correct amount of detergent is dispensed the washing machine should not need to be descaled If however you do wish to des...

Страница 12: ...escaling agents suitable for use in a washing machine The manufacturer s instructions on the packaging must be observed Dye removers contain sulphur compounds which can cause damage such as corrosion Dye removers must not be used in the washing machine Avoid contact of stainless steel surfaces with cleaning and disinfecting agents containing liquid chlorine or sodium hypochlorite These agents can ...

Страница 13: ...eatment Anti chlorine treatment must be carried out immediately after chlorine bleach has been used Hydrogen peroxide and oxygen based detergents and bleaching agents are suitable for anti chlorine treatment The suds must not be drained in between Treatments with thiosulphates can result in gypsum like deposits particularly in combination with hard water This gypsum can build up in the washing mac...

Страница 14: ...the warranty and Miele cannot accept liability Disposing of your old appliance Ensure that the door locks are unusable when disposing or scrapping old washing machines This way you will prevent the risk of playing children accidentally locking themselves in and endangering their lives Miele cannot be held liable for damage caused by non compliance with these Warning and Safety instructions ...

Страница 15: ...Detergent dispenser drawer g Electrical connection h Cold water connection i Hot water connection j 2 x hard water connection Optional k Connections for external dispenser pumps l Vapour extraction free outlet Type AB m Drainage n Cold water connection for liquid dispensing Optional o Fan housing p Connection option for direct indirect steam depending on model q button r Interface for communicatin...

Страница 16: ...e Four adjustable feet f Electrical connection g Cold water connection h Hot water connection i 2 x hard water connection Optional j Connections for dispenser pumps k Vapour extraction free outlet Type AB l Drainage m Cold water connection for liquid dispensing n Fan housing o Connection option for direct indirect steam depending on model p button q Interface for communicating with external device...

Страница 17: ...witching the washing machine on and off To save energy the washing machine will switch off automatically It is switched off 15 minutes after the end of the programme Anti crease phase or after being switched on if no further selection is made Sensors and touch display with sensors The sensors and Start Stop and the sensors in the display respond to fingertip contact Every touch of the sensors is c...

Страница 18: ...te programmes Supervisor At the Supervisor level you can alter the washing machine s electronics to suit changing requirements see Supervisor level Examples on how to operate the appliance Selection lists Programme menu single selection list 11 02 White items Minimum iron Express Coloured items Delicates Woollens Programmes You can scroll to the right or the left by swiping your finger across the ...

Страница 19: ... 02 11 59 13 01 Time Enter the numbers by swiping upwards or downwards Place your finger on the number that you want to change and move your finger in the desired direction Use the OK sensor to accept the set numerical value Useful tip With some settings a value can also be entered using a numerical keypad OK 12 00 11 59 10 58 13 01 14 02 Time Briefly touching the number between the two lines will...

Страница 20: ... been confirmed with OK will not be saved Help display With some menus Help appears in the bottom line of the display Touch the Help sensor to display the text Touch the Close sensor to return to the previous screen Operating the launderette version The entry menu will vary depending on the programming status see Supervisor level Controls Shortcuts are the easiest way to operate the machine Operat...

Страница 21: ...Operation 21 Up to 12 preset programmes are available The first three programmes can be selected directly The remaining programmes are selected from a list These cannot be changed by the operator ...

Страница 22: ...n objects Nails coins paper clips and so on can cause damage to garments and components in the machine Check the laundry before washing and remove any foreign objects Max load dry laundry PWM 514 PWM 520 max 14 kg max 20 kg Maximum load weights are given in the programme chart ...

Страница 23: ... distribute the load evenly during spinning The most efficient use of energy and water is achieved when a full load is washed However do not overload as this reduces cleaning efficiency and causes creasing Closing the drum door Close the door by pressing it until the pre latch engages Make sure that no items are caught between the drum door and the seal The drum door engages but does not lock yet ...

Страница 24: ...y until the programme you want appears Touch the sensor for that programme The display will change to the standard menu for that wash programme Alternatively you can select a programme from the Favourites menu The programmes under Favourites can be changed by the operator see Supervisor level Favourite programmes Touch the Favourites sensor 11 02 Coloured items Woollens Delicates Minimum iron Favo...

Страница 25: ...Preparing for use 25 With Favourite programmes the majority of the programme settings are preset and cannot be changed ...

Страница 26: ...mme Touch the Temperature sensor Select the desired temperature The display will change to show the Overview menu Selecting a spin speed You can alter the preset spin speed of the wash programme Touch the Spin speed sensor Select the desired spin speed The display will change to show the Overview menu Selecting Extras You can select Extras for some wash programmes Touch the Extras sensor Select on...

Страница 27: ... compartment and if desired add detergent for a pre wash to the compartment Add fabric softener to the front of the compartment Add any other liquid agents to the back of the compartment if this has been programmed Do not fill the compartments above the level marker with liquid agents Otherwise they will run straight through the siphon into the suds container ...

Страница 28: ...s and descaling agents Proprietary dyes dye removers and descaling agents may only be used in this machine if the manufacturer expressly states that they are suitable for use in a washing machine The manufacturer s instructions on the packaging must be observed Detergent dispensing Detergent dispensing Avoid dispensing more than the required amount as this can cause excessive foaming Only use low ...

Страница 29: ...9 Water hardness levels Hardness range Hardness in mmol l German scale dH Soft I 0 1 5 0 8 4 Medium II 1 5 2 5 8 4 14 Hard III above 2 5 above 14 Check with your local water supplier if you do not know the water hardness in your area ...

Страница 30: ...ring the anti crease phase However the door can be unlocked at any time by touching the Start Stop sensor Removing the laundry Pull open the door Remove the laundry Items left in the drum could discolour other items in the next wash or become discoloured themselves Remove all items from the drum Check the folds in the door seal for any small articles e g buttons which might be lodged there Useful ...

Страница 31: ...nsor Deleting the timer The selected Delay start time can be cancelled before the programme starts Touch the or sensor The selected Delay start time will appear in the display Touch the Delete sensor Confirm with the OK sensor The selected Delay start time is deleted Starting the timer Touch the Start Stop sensor The door will lock and the time remaining until the programme starts will appear in t...

Страница 32: ... of the machine Open the drain valve by pulling the eye using the Torx wrench Keep pulling the eye until the suds have drained away completely The suds will drain away The emergency drain closes automatically when the Torx wrench is removed from the eye Push the eye back in as far as it will go Opening the door in an emergency in case of a power cut The drum door cannot be opened Warning Danger fr...

Страница 33: ... release mechanism The release element is located opposite the door catch at the same height as the handle see illustration The release element must not be turned to the right Danger of damage to the door lock The turn resistance will noticeably reduce When the emergency release element moves freely the door is unlocked Useful tip It is not necessary to screw the emergency release element back in ...

Страница 34: ...nformation can be found on the data plate The data plate is visible above the porthole glass when the drum door is open or on the back of the machine at the top Please also pass on the fault message appearing in the machine display to the Miele Professional Service Department Use only genuine Miele original spare parts The Miele Professional Service Department will also require model serial number...

Страница 35: ...s could be dangerous The programme does not start Problem Possible cause and remedy The display remains dark and the Start Stop sensor does not light up or flash There is no power to the machine Check whether the washing machine is switched on Check whether the washing machine is connected to the electricity supply Check whether the circuit breaker has tripped The washing machine has switched off ...

Страница 36: ...id detergent with this type of soiled laundry Before washing the next load run a 60 C programme with liquid detergent but without a load White residues which look like powder detergent are seen on dark textiles after washing The detergent contains compounds zeolites to aid water softening which are not soluble in water These have ended up on the laundry Try to brush off the residues with a soft br...

Страница 37: ...e is not correctly positioned or is clogged Clean the siphon see Cleaning and care Cleaning the detergent drawer additives compartment and siphon The display is in a different language A different language has been selected in the Settings Language menu Set the required language The flag symbol serves as a guide The door will not open There is no power to the machine Check whether the machine is s...

Страница 38: ...n accordance with the detergent manufacturer s instructions There are residues in the laundry e g from detergent Additionally pre rinse the laundry without setting a temperature and without using detergent The load size is too small Reduce the amount of detergent The drum spin speed is too high during the wash cycle Reduce the drum spin speed and wash rhythm Large items stretched Problem Possible ...

Страница 39: ...aces use a damp cloth only to clean the front and around the door lock Do not spray any liquids Useful tip Heavy deposits of dust around the fan housing should be removed with a vacuum cleaner The fan housing is located on the back of the machine Build up of rust The drum is manufactured from rust free stainless steel Water or foreign objects containing ferrous substances e g paper clips metal but...

Страница 40: ...gent drawer open Also clean the siphons in the detergent compartments Remove the siphon Clean the siphon with hot water and reinsert it Cleaning the drip channel and siphon Open the flap on the detergent drawer to an angle of 45 and lift out the flap of the detergent drawer upwards on the right side If the drip channel and its drain connector are blocked then these should be cleaned Check the gril...

Страница 41: ...Cleaning and care 41 The filters in the water inlet valves 1 and the inlet hoses 2 must be checked for soiling from time to time and cleaned if necessary ...

Страница 42: ...ble tool Lift the machine off the pallet using a lifting device Securing the machine The feet of the washing machine must be secured to a suitable plinth using the fixtures and fastenings supplied The material provided is intended for use in bolting the machine to a concrete floor For other types of flooring please purchase suitable fitting materials separately General operating conditions This wa...

Страница 43: ...erved Minimum distance to the wall approx 400 mm to allow for maintenance Adjust the washing machine screw feet until the machine is level The machine must be completely level to ensure smooth operation Installation on a raised plinth When installed on a raised plinth the machine must be secured to the plinth When installed on a concrete base the machine must be secured to the base The plinth must...

Страница 44: ...he front are each secured with 3 screws The transport safety device at the back is secured with 4 screws The transport safety devices must only be removed when the machine is in place before it is commissioned Remove the front and back panels Unscrew the screws at the bottom of the front panel and remove the panel ...

Страница 45: ...Useful tip The hot water supply must not exceed a maximum temperature of 70 C This appliance must be connected to the water supply in strict accordance with local and national requirements e g Plumbing Code of Australia PCA This appliance must be installed according to AS NZS 3500 1 and AS NZS 3500 2 This washing machine has been supplied with a separate backflow prevention device dual check valve...

Страница 46: ...njection Important The dispensing systems must comply with all relevant local and national regulations Care must be taken to drill through the first wall 1 only as there is a deflecting wall 2 10 mm behind it If the drilled out connections are no longer required they must be resealed Connections 3 to 12 are provided for liquid dispensing These connections are sealed and must be cut to suit the dia...

Страница 47: ...gulations Useful tip Open the machine lid The connection terminals are located on the machine support When installing a residual current device RCD it must be Type B The electrical components of this machine comply with DIN EN 60335 1 DIN EN 50571 See data plate for voltage data If the machine is hard wired an all pole isolator must be installed Switches with a minimum contact gap greater than 3 m...

Страница 48: ...ve a particularly good wash result Soak For heavily soiled fabrics with protein stains The soaking time is 10 minutes Intensive For hard wearing laundry that is very heavily soiled Cleaning efficiency is increased through more intense mechanical action and the application of more heat energy Water plus The water level in the main wash and the rinse cycles is increased Rinse hold The laundry is not...

Страница 49: ...d between the rinses A reduction in the final spin speed will also reduce the interim spin speed accordingly Omitting the final spin Rinse hold Select the Rinse hold Extra and then the Drain programme After the last rinse cycle the water will be pumped away and the Anti crease phase will switch on Anti crease At the end of the programme the drum continues to turn at intervals for up to 30 minutes ...

Страница 50: ...rogramme cancelled The suds will be pumped away Wait until the door unlocks Pull open the door Remove the laundry Switching on the washing machine after an interruption to the power supply If the washing machine is switched off with the button during a wash programme the programme will be interrupted Switch it back on with the button Note the message in the display Touch the Start Stop sensor The ...

Страница 51: ... of chemical burns from detergent When adding or removing laundry during the main wash your skin may come into contact with detergent particularly if the detergent is dispensed externally Take care when placing your hands inside the drum If suds have come into contact with the skin rinse off immediately with lukewarm water Pull open the door Add laundry or remove individual items Close the door To...

Страница 52: ...e The code is 000 factory default Changing the code You can change the Supervisor level access code to protect the washing machine from unauthorised access Please inform Miele if you have forgotten your new code Miele will have to reset the code Make a note of your new code and store it in a safe place Closing the settings menu Touch the sensor control The display will go back to the previous menu...

Страница 53: ...ge the order of the first 4 languages These slots are allocated to the most commonly used languages Standard language The user language cannot be changed The user language is the same as the operator language The sensor is not active Set languages The languages for the setting Language entry International can be changed 6 languages can be selected All languages are available If you wish to add a n...

Страница 54: ... as the temperature spin speed Extras etc are displayed when a programme is selected You can decide which parameters should not be displayed These parameters can then not be edited during programme selection Factory setting all parameters are visible marked in orange Sorting Extras In the setting Visibility parameters Sort Extras appears in the bottom line Touch the sensor to change the sequence o...

Страница 55: ...e programme has started When the programme is selected again the saved settings will appear in the display Factory default Off Temperature unit You can select the unit for the temperature display Factory default C Celsius Weight unit You can decide whether load sizes are displayed in kg or lbs You can also switch this information off altogether Factory default kg You can change the Supervisor leve...

Страница 56: ...r settings Opening the Supervisor level laundrette mode Switch on the washing machine and open the door Touch the Start Stop sensor and hold it down during steps Close the washing machine door Wait until the Start Stop sensor which is now flashing rapidly lights up constantly Release the Start Stop sensor when the Start Stop sensor lights up constantly Standard factory default All functions and pr...

Страница 57: ...me you want to move Press and hold the sensor until the frame changes Drag the programme to the required position Prog colour allocation You can assign a colour to a Favourite programme In the Favourites list each Favourite programme is given a coloured frame which can be adjusted Factory default On Hygiene If a programme at a temperature below 60 C has been used the prompt to start the Maintenanc...

Страница 58: ...ting hours is displayed You can select up to 3 messages with your own text Your message is displayed at the end of the programme and can be acknowledged with OK The same message appears at the end of the next programme Settings This setting allows you to determine the interval by hours or date at which the message appears Factory default Off By time You can then select a time interval between 1 99...

Страница 59: ...unning times will be longer if the washing machine is not connected for hot water this may mean that the Time left display is incorrect First rinse You can select the water type for the first rinse in some programmes Cold factory default Only cold water is used for the first rinse Hot Hot water is also added to the first rinse Final rinse You can select the water type for the final rinse in some p...

Страница 60: ...erall machine depth 1010 mm Minimum width of transport opening 805 mm Minimum distance between wall and front of appliance 1395 mm Minimum distance between wall and rear of appliance 400 mm Weight and floor load Net weight see installation plan Maximum floor load during operation see installation plan Emissions data Sound pressure level emission in workplace in accordance with EN ISO 11204 11203 7...

Страница 61: ...verall machine depth 950 mm Minimum width of transport opening 930 mm Minimum distance between wall and front of appliance 1335 mm Minimum distance between wall and rear of appliance 400 mm Weight and floor load Net weight see installation plan Maximum floor load during operation see installation plan Emissions data Sound pressure level emission in workplace in accordance with EN ISO 11204 11203 7...

Страница 62: ...sold or if a used machine is being put into operation This is the only way to ensure that all personal data has been removed and in the case of the latter the previous owner will no longer be able to access the machine Copyright and licenses For the purpose of operating and controlling the communication module Miele uses proprietary or third party software that is not covered by open source licens...

Страница 63: ......

Страница 64: ...rofessional sales miele professional com au Miele New Zealand Limited IRD 98 463 631 8 College Hill Freemans Bay Auckland 1011 New Zealand Telephone www miele com au professional sales miele professional com au 0800 4 MIELE 0800 464 353 Miele Global Headquarters Miele Cie KG Carl Miele Straße 29 33332 Gütersloh Germany Alteration rights reserved Publication date 0421 M Nr 11 874 800 00 ...

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