Page 19
The warranty applies to Midea heat pumps installed in a single family dwelling only and is provided only to those acquiring the heat
pump as consumers within the meaning of the Australian Consumer Law. The terms of the warranty are effective from the date the heat
pump is installed. The validity of the product warranty period may be verified by requesting a copy of the certificate of compliance that
accompanied the installation. A compliance certificate is mandatory in all Australian states and territories.
9.1 Warranty period
1. This warranty warrants that the following heat pump
components will remain free of defects for the specified
periods from the date of installation:
• Tank Cylinder - 5 years product / 3 years labour.
• Compressor - 3 years product / 1 year labour.
• All other components supplied, including valves, elements,
thermostats and sacrificial anodes - 1 year.
2. No warranty is given in relation to components not supplied,
for example tempering valves and cold water valve
assemblies used by installers.
3. Subject to the conditions and exclusions specified in this
warranty, the owner may have the defective heat pump
component repaired or replaced covered under this warranty
as soon as reasonably practicable after the consumer has
reported the defect.
9.2 Consumers to register the warranty
For efficient processing of making a claim under this warranty,
consumers are encourage to complete all details on the following
warranty form and send it to the address indicated on the form.
Alternatively warranty can be registered via the web address
indicated on the form.
9.3 Procedure to make a claim under warranty
Upon discovering a suspected defect, consumers should
immediately report the suspected defect:
• To the installer or supplier, if the suspected defect arises as
a result of the installation of the heat pump or relates to any
components not covered by this warranty.
• To Chromagen on the phone number below during the
relevant warranty period, if the suspected defect relates to any
components covered by this warranty.
Please Note: To successfully make a warranty claim, Chromagen
must be advised of the Heat Pumps serial number.
Failure to advise serial number, may delay the service request and or
prevent the service request from being processed.
9.4 Specific exclusions
To the extent permitted by law Chromagen does not accept
liability under this warranty:
• If any component of the heat pump has been installed,
repaired, repositioned or modified by a person other than an
appropriately qualified person approved by Chromagen in
accordance with the installation and maintenance instructions
and relevant local and statutory requirements;
• For loss or damage caused by a fault or defect in the
installation of the heat pump;
• If corrosion has occurred because the anode has not been
changed in accordance with the installation & maintenance
guide;
• If a cold water expansion valve, check valve and strainer is
not fitted in areas where mains pressure is likely to exceed
500kPa;
• For any damage arising as a result of an accident, act of God
or other circumstances beyond Chromagen’s control;
• If the inner cylinder has collapsed as a result of an incorrect
filling and/or commissioning procedure;
• For components not supplied by Chromagen that are used in
the installation of the heat pump water heater e.g. tempering
valves, cold water valve assemblies, etc.
• For extended or implied warranties not formally provided by
Chromagen;
• For external labour or equipment costs (e.g. cranes and lifting
devices) required for repairs;
• For costs incurred for rectifying faults (or perceived faults) not
directly attributed to the heat pump water heater;
• For travel costs of service agents that exceed 30 kilometres;
• For all consequential loss or damage arising from defects that
can lawfully be excluded;
• For any other issues not directly attributable to defects in
components supplied by Chromagen including:
(a) Damage caused by incorrect commissioning;
(b) Leakage from valves not supplied by Chromagen;
(c) Leakage from the pressure temperature relief valve where
the water pressure or temperature exceeds the limits specified
in the installation and maintenance instructions;
(d) Water hammer;
(e) External rust on the storage tank;
(f) Insufficient hot water because:
(i) the consumer refuses to use the auxiliary booster;
(ii) of an incorrectly set or faulty tempering or mixing valve;
(iii) of faulty or incomplete installation;
(iv) the water heater is too small for its required purpose;
(v) of insufficient water flow as a result of “water saving”
tap-ware or appliances;
(vi) of blown fuses, “tripped” electrical switches or
inadequate household electrical wiring;
(vii) insufficient water flow caused by debris accumulating in
water strainer.
9.5 Important Note
The benefits conferred by this warranty are in addition to any
other rights and remedies available to the consumer under a law
in relation to the goods or services to which the warranty relates.
HEAT PUMP
WARRANTY
9