Page 16
7.1.3 It appears water is leaking from the unit.
The unit is fitted with a condensate release point at the lower
section of the head unit towards the rear of the system. At
time of installation a condensate drain pipe should have been
connected to this point. Check the area where the leak is
occurring to see if this is coming from the condensate drain
pipe. If not and water appears to be leaking from a different
section of the heat pump unit, please contact our service
team for further assistance.
7.1.4 None of the buttons on the controller work
Chances are the controller is in its locked state. Simply press
and hold the Cancel / Unlock button for 3 seconds to unlock
the controller. Now all the buttons will be functional.
7.1.5 It appears unit is set to a low temperature
(i.e. below 50°C)
The temperature shown on the controller is showing the
current temperature in the tank and not the set temperature.
To check the set temperature unlock the unit by pressing the
unlock button for 3 seconds and simply press either the up or
down button to check the set temperature.
7.1.6 Unit is outside a bedroom & the noise is too
much during the night
If the location of your heat pump unit is in close proximity to
a bedroom and your hot water usage pattern is consistently
high at night then the heat pump may operate during the night.
During the quietness of night you may hear the quiet hum of the
heat pump that may cause you some concern. If your hot water
usage pattern is consistently high at night and the noise is a
concern, you may need to set a timer that will in effect turn the
unit off during the night. Note: if a timer is set the heat pump will
only operate during the set period. Please note, if large amounts
of hot water are consumed outside this set period or near the
end of the set period, the system will not be able to bring the
water back up to temperature until the set period kicks in. For
instruction on setting timers, please refer to section 6 of this
guide for further details or contact our service team for further
assistance.
7.1.7 System shows P or E code on controller.
If the controller on your system is presenting with a 'P' or 'E'
code followed by a number, then this is highlighting an error or
protection function within the system.
Please refer to the following table (over page) for further details
or contact our service team for further assistance.