Problem
Possible Cause
Solution
Outlets do not provide
power to equipment.
The UPS does not
perform the expected
runtime.
The UPS will not turn
on.
Middle Atlantic Power
Manager software is
inactive
1. Circuit breaker has tripped
due to an overload.
2. Batteries are discharged
3. Unit has been damaged by
a surge or spike.
4. Non critical outlets have turned
off automatically due to an
overload.
1. Turn the UPS off and unplug at least one
piece of equipment. Wait 10 seconds,
reset the circuit breaker, and then turn on
the UPS.
2. Recharge the unit for at least 4 hours.
3. Contact Middle Atlantic Products
at 1-800-266-7225.
4. Push the bottom reset button to turn on
the non-critical outlets.
1. Battery is not fully charged.
2. Battery is degraded.
1. The on/off switch is designed
to prevent damage by rapidly
turning it on and off.
2. The UPS is not connected to
an AC outlet.
3. The battery is degraded.
4. Mechanical problem.
1. The serial cable or USB
cable is not connected.
2. The cable is connected to the
wrong port.
3. The unit is not providing
battery power.
4. The serial cable is not the
cable that was provided
with the unit.
1. Recharge the battery by leaving the UPS
plugged in.
2. Contact Middle Atlantic Products about
replacement batteries at 1-800-266-7225.
1. Turn the UPS off. Wait 10 seconds and
then turn the UPS on.
2. The UPS must be connected to a
110/120V outlet.
3. Contact Middle Atlantic Products about
replacement batteries at 1-800-266-7225.
4. Contact Middle Atlantic Products at
1-800-266-7225.
1. Connect the cable to the UPS. You must
use the cable that came with the UPS.
2. Ensure that either the USB or DB-9 cable
is connected to the correct port on both the
UPS and the computer.
3. Shutdown your computer and turn the
UPS off. Wait 10 seconds and turn the
UPS back on. This should reset the unit.
4. You must use the cable included with the
unit for the software.
TROUBLESHOOTING
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